#Now processing/Failed to connect
1473 messages Β· Page 2 of 2 (latest)
DMZ π
anyways, just install VPN for the time being @mortal plover you will be able to connect to eU
if I wanted to play on NA servers, I would have done so years ago when I started playing BDO - I'm on EU, and that's where I have an issue so any joke advice kinda doesn't help much π
Currently they is an routing issue with connections from east europe where packages. Please try a connection with a VPN Software - Do not just test one - test pls atlest 2 maybe also connect twice with the VPN so you don't land on the same routing way and just go through the problematic point.
I recommend to try out:
β Windscrib
β ProtonVPN
β Exitlag 3 Day Trial Version
I'm not official but trust me that PA is aware of the issue.
It also can happen that you try to login 20 times and the 21 time will work. If you don't have something life important to do - spend time on something else it might can still take time to fix it.
***I also understand that you are mad but i would really recommend to keep that chat clean for everyone new with the issue can see the "First Aid" solution for now. ***
Fun fact on VPN my game works better than before xD
They were aware ealier, when they dropped xign too
It helped me in my craving. I played on NA.
2 guildies from sweden cant connect either, nto limited to east europe
alright folks... i just did it and i launched the game (took few seconds to kick in but im logged in without vpn!)
open cmd with admin then
Type "ipconfig /flushdns" and press Enter.
Type "ipconfig /registerdns" and press Enter.
Type "ipconfig /release" and press Enter.
Type "ipconfig /renew" and press Enter.
Type "netsh winsock reset" and press Enter.
Restart the computer.
now switch a character / channel a couple times 
there are cables going through baltic sea that connect Sweden with Poland, so they might be just unlucky to go through that route
i will do that if you change character XD
just did
Not sure if this helps anything, at least understanding...
But Poland and Germany atm
even swapped channel
Most of the commands are useless in this particular problem
what is this
downdetector
play
vectra
Orange
plus
all good
idk, helped for me so maybe for someone will also. im aware its not perma solution
cuz, again, the issue is not with ISP
it might help, its just not very likely, depending if you are lucky that your route table chooses different route
OK, something changed. I logged in
Was about to spend 1000$ today :/
Same
Swapping chars/servers isn't crashing the game
massive L for the PA tho
This vpn stuff is amazing, I'm traveling the world!
ok, I logged in after those commands...
Went from japan to NL in 1s
ahahah
That worked π

Can confirm that I was able to log-in without using any VPN or making any changes whatsoever
something just changed, looks they fixed it, friend didnt used any commands
I changed a server even w/o issues
Well... big routing tables take time to propagate so maybe they just did
You don't need to do any commands etc at the moment
yeah
no
can confirm, logged in without issues without a VPN - whatever someone did, worked π
ok - can i leave you guys
I will try to turn off VPN I will let u know in a sec if it works
why do you want to leave us
I managed to log in without vpn
imma keep my vpn on
(PL)
fuck this
I am waiting for official PA statement now π
i mean i could play already since patch - and i spend more time here as playing
we don't hold you here π
but i thought you were having fun...
helping syndrom is strong inside me
yeah works for me without VPN also
Shush daru, go
Well seems some Belgian ISP's are also not happy with xigncode considering they are killing my internet every few minutes π
now we w8 for PA to say smt
how about some recompense PA...
good luck with that, they aint gonna say anything
and where in the #announcements you see any information that they were aware of the issue?
what about those able to connect and dcing every 2 mins? that also being worked on by any chance? π
not from poland btw
The tech team doesn't always have the time to pass on word via official means.
So it falls on the mods/ambas to pass along word as needed.
so if they are not always able to do so maybe its time to give you guys the permissions to write there?
As we are not employees, we aren't allowed to.
But, we can pin helpful messages as a stopgap 
I will write something, Mr. Noctis from Tekken
its from FFXV
lol
The team just asks for a bit of patience and understanding as they try to hammer out the bugs they discovered in the system

connection is fixed guys
friends from SK still cant log in
they play on eu?
yes
lol
i get that, though years I worked as support taught me that communication with your customer is too important to skip
you know why? isnt korea jus a better server straight up
It's why Daruma, Mina and Andaro were trying to help out so much
cuz its not really about how quickly you fix an issue, its about what you represent as a company
We get that it's infuriating to be unable to enjoy a game. Ambas and Mods are players too, though we are volunteers.
SK stands for Slovakia
But, that's why a lot of us are here trying to at least attempt to give some line of assistance, or some line of communication.
daru and Andy only, Iβm just looking at chat. All work was done by those two
this solved my issue, i am in game. thank you kindly
That's why the official communcation should be done by PA employees as they are paid for this.
And seems they don't give a s-word
and that's good, its just way different look when you see an official statement compared to someone who has limited insight into company
Just using volunteers
You say that, but
like u guys did the good job, dont get me wrong
That's why I always refer to official channels when I do those little messages that I pin over in #general-chat 
yes, and then u look at official channel and see nothing
the problem is that most people are lazy, nonetheless they are still ur customer, if you dont see any official statements on official channel/website you wont be looking in some random channels for any information
It's a joke write a statement of problem awareness just after it has been resolved
Paththic
Unprofessional
it hasnt been resolved yet, some ppl still cant log in
Until it's resolved.
Unfortunately, that means the best thing that can be done is to do something else for a while.
Homework, housework, perhaps picking up a new book
There's plenty of stuff that you can do while waiting.
i agree with the statement, but for the fix? dude u said u also work as admin, u better than anyone should know how long these type of stuff can take
nonetheless, if the issue was with the manpower that they couldnt make an annoucment earlier, then perhaps its time to open a vacancy 
Yeah, my only problem at the moment is the time of the statement and my time I've lost trying to fix it myself
im just gonna post this reply, for some people and for myself worked. just be aware its not something that is 100% fix and it might happend again tomorrow... unless they fix it officially
Yes, do be trying to login normally
Probably best since they're plucking away at whatever it is 
they probably already replaced the hamsters with new ones because it was possible to log in at this point
flushed the dns, restarted the pc, restarted the game, did file scan
nothing worked
went to eat something, came back, didnt do shit
game works
idk bois that shit seems RNG
Can't even get as far as 'failed to connect' in steam... press start on launcher, xign logo comes up, doesn't progress the loading bar for it, just stays there. Tried restart PC. delete easy anti cheat folder, delete cache
yeah that's all I get. Seeing plenty of news about failed to connect, but nothing about steam bdo being broken
Thatβs on launcher, in NA. Wild lmao
Yes I'm NA through steam, and the image you posted is as far as I get
Yes, I'm aware it's the xign anti cheat loader, but it doesn't load it just sits there... which seems like a completely different issue than the 'failed to connect' that everyone else is griping about ^^
Lol, it can be, or rather to say, are you sure your firewall isn't blocking you?
Unless you're in the group with folks that have had regional issues
maybe firewall, or, we like to recommend firstly, DNS flush or change
Is it fixed?
Well know in #announcements
ok so it's working now, I manually added the BDO launcher to my firewall and all is good. The update must have removed bdo from my firewall permissions because it was fine yesterday :p
so try that @livid finch
thanks @fallen gull
I did see folks posting that Avira was false flagging the PERS application, which is the clients error reporting app....
And true, when apps are updated or patched, not all components may update in windows defender or your AV software 
Will admit, those of us that have game drive (or BDO folder) on full exclusions, just kinda cheese on by

Hello ,i have this problem since moring, yesterday is work good , but today dose not work i don't know why .
I'm not using any AV including defender yet it still reconnects me each 2-5min while afk fishing or afk dummy training
New info: restart game
,, Improved security module compatibility and updated it to the latest version. ,,
x D
hope everything will work after this
Polish as well?
at the very least, from Poland ^^
hopefully this will fix stuff...
Well, launcher didn't download a single file
Seems to be working fine for now
Still short time, but was enough to give me a reconnect yday
I was having the constant reconnecting yesterday from Belgium as well. Didn't check today yet
great XDDD now i got stuck on "now processing" XDDDDDD
5 min already and still nothing XD
Can confirm the problem is still there. still dcing every 2-5 mins π
i can log in now, but my CPU is spiking to 85 degrees, which was constant 60 degrees till today
Think i'd rather have that instead of dcing every few minutes
any official response from PA?
good one
It was kicking me every few mins and now I didn't get dc'd for almost 30 mins 
10/10 anticheat
yeah, it's anticheat seeing that i'm doing something it doesn't like and having some kind of a hickup
guess I'll stop playing
man it's not even that
maybe that'd be for the better
it literally kills the entire internet for me for a couple of seconds every time
hmm... actually
I thought that might've been my shitty ISP
As I've observed something similar
if you can just run a perma ping to like 1.1.1.1 and then try to launch the game
Gonna keep observing that
for me the ping is 100% stable untill i launch the game and it loads up xign
and as soon as xign is done loading i usually every time lose 3-4 pings straight away
and then every few minutes after actually choosing a server I lose some more packets, bdo reloads and that just repeats
right now the game is running, and ping seems stable
ah there we go it started again after being fine for 30 mins 
I wonder how it works, maybe it needs constant connection to wellbia server in Korea π
And that leads to problems.
Or xign is sending some dodgy packets that some routers/isp's don't like
or that
I tried on my mobile phone network with a hotspot and it was actually fine
and it's only towards internet because when i run pings to a different device in my network like an accesspoint or my router i don't get those timeouts
use PingPlotter
it's running ping along with tracert
That way you can see at which jump problems start
it loses it right at the start somewhere already because literally everything dc's
Well seems it literally just kills internet packets even towards the router
Then it might mean that it's just killing your network card
Flooding it with packes or something
or too large packets
you should put target here, the 1.1.1.1 you mentioned for example
i took the first hop after my router
first hop after the router should be your modem, then the shore server of your ISP, then then the next hop would be the route to the destination server
the first hop after your router is the access point to which you are connected to
if u r living in a big city there is usually also another one after that
then it travles throughout the rest of the world
also packet loss isnt something uncommon
idk i find it very worrying that it's only happening because of xign
its anti-cheat tool, it captures some of your packets, its nothing uncommon
eac didn't do it π
there is a reason why lots of ppl are saying eac was dogshit
legit never had any problems with eac
Yeah i wonder what's better, the anticheat that half the world is now using or the shitty korean junk from 10 years ago
must be by design that it's killing packets and making me dc every 5 minutes
if you play smoothly and then it suddenly dc's you I'd say the problem is somewhere else, otherwise you should have insane lags for 5 minutes and then dc
bruh
This same thing happened to me when i updated Lab last month
Playing on normal game 100% fine, no dc's at all. I update lab to try scholar which also added xign to lab, and exactly the same thing was happening
then i get off lab and log back on normal game and 0 dc's
I have no doubts at all it's related to xign
ignore the 50% PL, as it's my ISP shore server, which usually doesn't respond to pings
what i mean is whats the point in all of this network troubleshooting if you know you cant fix this from your side
u can just gather it and submit a ticket, other than that it gives u nothing really
Better for us to already troubleshoot for PA because it's not like they know what they are doing
And it's not like that ticket will do anything but making you feel better π
just do an extensive reply with all your troubleshooting steps and i dobut they would say to flush dns
they might as a standard response cuz its common practice to not believe a client but u also can instantly reply that u already did it
another one :V
The thing is, when I'm playing other stuff, it doesn't happen
so yeah...
there are two possibilities tho
other games are not so sensitive of packet loss
or this shit is choking out the network card flooding it with asks
considering it's a full PL from the start
not a PL at some point on the route
im from PL and I had issues for few hours yesterday when most ppl had too
since then i got no issues at all
and given how little ppl are sitting here now i'd say most ppl got it fixed
PL stands for packet loss tho ;]
yeah, maybe it got fixed for some, but not for all
or they just went to play something else π
yeah so it's fixed for you and you're coming here telling us to not bother to try and look for solutions or investigate it
kinda weirdge
no, im saying that u can clearly see its not the issue from your side
like, I've logged in after this msg #1197171305296957440 message
and it was fine until like an hour ago
I think yesterday i had like 40-50 mins where it was completely fine
and then it started reconnecting every few minutes again
and the fact that using my phone as a hotspot also seemed to be fine in the test that i did was also a weird one
why would that be weird? u r using different network, it goes through different routing so u r not expierecing this issue
bruh why am i getting warned for posting my "outgoing ip adress" when it wasn't my ip address

wdym warned for posting your ip address
got a message from the bot
yeah, a mod removed everything
with a warning for posting my ip adress
even the image where I removed IP adresses π
but there were the public IP addresses of the data centres

and yes by cable
and then you connected to the phone by wifi?
i dont think moderators are tech ppl so they are just following the guidelines
so it was purely on wifi
did u do the hotspot from ur phone or a repeater
on the phone directly
cuz thats a different thing
yeah, so that leaves two options, either your PC LAN card is getting choked by the game/anti-cheat packets, or your router is
yeah but was ur phone connected to wifi at the same time?
ah no to mobile data
or were u using mobile network
so thats an entierly different netowrk so its not weird at all that it was working
not necessarily, inital data centers might have different routing tables
but if the connection between my pc card and router was getting choked by either one of those, surely me running a ping from my pc to the router would then also get timeouts
and it seems that they have given he was able to connect
but once you exit your region you'll be going the same route
it should
most of the times yes, but thats still different routing which was working
blurred the middle thing so that it doesn't get removed
but that's anyways the first ISP point
so to my router/modem itself within my own network i get literally no packet losses while going outside to the internet it's legit every few minutes
Well now i'm wondering is PA going to solve this problem that they created
or are they going to pretend like everything is fine and i just need to take it up with my ISP
the ISP will give you some bullshit response like "yeah, we have detected viruses all over your network, including your fridge and shutters controllers" π
I'll be honest i contacted them once like 5 years ago because i also had some problems at that time and it was an absolute hell to try and get them to understand what the problem was
until its resolved why not just use VPN then
it changes your route? intial routing to your AP stays the same but then it goes through way different route
ppl already played yesterday using VPN
But it's already causing issues at the very first hop which i assume would be quite local
It's not like i have a direct line to any VPN providers
u dont have to have direct line to VPN provider
almost no one have
its not how VPN works anyways
all but one thing that VPNs claim to do, they don't do π
you are welcome to use TOR if u prefer it
either way, if you want to play now just install VPN, otherwise all u can do is just wait until PA gives you some answers
VPN actually makes it even worse
u know VPN =/= VPN, dunno which one u tried but yday I was using exitlag and it was working smoothly
Well i just tried exitlag and i got reloaded after about 2 minutes, so the usual
that might, but not necessarily have to, narrow it down to somewhere closer to your ISP, and city/region data centre
I'll ask my ISP for a new router since this one is like 5 years old. It's not that old but atleast i can completely rule it out as it being an issue then
Even though it all started as soon as xign came in π
Now the game just started closing itself without any warning or error xD
and again...
Ah man
Hi, BDO is basically killing my internet. Makes the game unplayable. As soon as I startup the game, I keep geting packet loss problems, even at the very first hops. Dropping a few packets already causes the game to dicsconnect me from the server. It doesnt matter even if I start connecting to any server. But most often it allows to play me for a...
so that was already a problem years ago 
Used repair
The wellbia thing isn't there anymore xD
I guess they just moved back to EAC 
"fixed"
well, using the 'repair' function clearly didn't help
but at least it again was connected to the lag spike/packet loss
i deleted all the files before and repatched them but ye did nothing
we love xigncode
yeah...
tomorrow I'll set up plotter from another device, to check if it's shitting up the whole network by any chance...
and once the game is closed π
Yeah it's exactly the same for me. Not having the game open I get no packetloss at all and when I open it it just spams me with them. Occasionally it goes well for 20-40 minutes but then it starts dropping them again every few minutes
I've tried taking out my switch, using my 2nd ethernet port, using wifi directly from my modem, using wifi from an access point, connecting my phone to the wifi and then creating a hotspot
The only way it seems to be stable for me is using mobile data from my phone
Now that I want to test it again, it's not happening xD
However the spike when I launch the game is still here
It's a bit rng. I had it a few times as well where i launch, get the initial spike, then it's ok for 20 mins or so. Going into BA seemed to kinda trigger it quite consistently for me though
Now I'm getting reconnects without any lag spikes, happened 3 times in the past 10min
Do you have OTP enabled?
yes
Yes same, got my pc registered though
Try disabling OTP - it worked for me.
Yeah no it still completely shits itself when launching even with that disabled

and once it managed to connect me back
it just closed down
it must be way more layers of problems
Like, it's happening more during the evening, same with the packet loss
which is understandable as people come home and suck out all the bandwidth
but still... it's just unplayable, as it happens each 2-10min, while just standing in the city and browsing market
Idk even when i tried lats night at 2 am it was just ass
can you tell when was the last time i opened BDO? 
I've heard they just bring HOTfix to amd users after last patch..
@lapis robin you also still having problems? π
I kinda bypassed it... by not playing at all xD
Well same because there aint no point in playing if i'm getting dc'd every few minutes
And I'm kinda angry about that, considering my VP time is running...
I sent a ticket and the response was actually to cry
Not like they'd answer with any reasonable msg...
"reset this and that, repair files, check for viruses" 
I'm writing how it's killing my entire network and everything like twitch, discord is getting disconnected
the first line in my response was "I understand from your message that you are having problems connecting to Central Market. "

support replaced by AI?
and ye i got the usual
Try disable firewall, check proxy settings, reset winsock, restart modem
even though i clearly wrote in my message that i work in IT and have tried all the basic things and that everything with my network is fine untill i try to launch bdo and that it all started as soon as xign came in, first on lab a few weeks ago and now on live
So now i recorded them a video showing how everything is 100% fine untill i load up BDO and then start losing connection.
I've tried recording a video yday, but it didn't want to lag me out...
But I bet the moment I'd start actually playing it'd happen
(or the moment I'd turn off OBS :D)
I mean BDO wasn't really reloading but it was definitely clear that i was lagging out every few minutes
and i had that WinMTR thing running
Before launching BDO: 880 packets sent with only 1 packet lost on 1 hop. Even did some random upload of files in the video to prove that it doesn't break when it gets loaded.
Then I launch BDO and 430 packets later I lost 30 of them on every hop. 
Mmm... It's clear that there's either too many of them and the flood protection kicks in, or they are too large and they are just getting tossed out
,, Improved security module compatibility and updated it to the latest version. ,,
Well, maybe you did this
But
95% it was just an automated answer.
As it's way too scary to think someone actually sent this, as that would mean they just don't really care about those tickets XD
logged in to at least get garmoth done
not sure what they did
But I assume they only release some random info for people to think they are doing something...
The solution is just not logging in
I tested another xigncode game today just for science and it looked like i also lost some initial packages on launch but after that it stayed fairly stable. Didn't really play for that long of a time though so that could be coincidence also.
Who would have thought... support ran out of copy pasta's and is now playing the good old "contact your isp" 
"not our problem"
Yeah honestly I cannot understand how they can be fine with just losing customers like that. Xign breaks our shit and they tell you, the customer, to go contact ISP 
While they are the ones that should have all the correct technical information that the ISP engineers would need to look into it
It's like bringing in your car to a garage for a normal maintenance and when you go pick it up and try to start it doesn't work anymore and they tell you to go to your dealership 
Yeah, if they would just tell you that the ISP should look into a certain things for you, and if they can't change it for whatever reason then bad luck I guess, but otherwise it'd help fix stuff
But considering it's blackouting straight from the router, I wonder...
It's not like I can change the router freely because of the ISP access settings they won't share with me because 'sekurit'
Would love to install OpenWrt but yeah...
BUT STILL
The game, or it's anti-cheat, shouldn't shit out your whole connection regardless of the hardware you are using
I actually got a new modem yesterday and it changed nothing either
Working as intended
Would like to add to this thread, a couple days after the xigncode patch i started having huge lag spikes, loading screens taking too long, hits on mobs not registering, npcs not responding, and players around me desyncing like crazy...it was fine in the patch, at least im not getting reconnected screens, but cant grind or do anything other than afk stuff...
And tried the methods mentioned here but no fix yet
Yeah don't worry about sending a ticket either. They will tell you to contact your ISP
We should all contact our ISP and tell them it's clearly their fault that we get massive lagspikes because our korean overlord decided to go back to some sketchy korean anti-cheat
I mean they already released two hot fixes, and i dont see that many people having issues, are we just really unlucky?
Everyone else in my guild is playing just fine
the "hotfixes" they released were mainly related to BDO trying to fry CPU's probably
Saw a picture of someone in my guild and his CPU boosted to 5.9ghz somehow with bdo open 
where are you located?
Eru is having issues from poland i believe while i'm having issues in Belgium so we for sure don't have the same ISP
Greece, got a bunch of greek guildmates and they're playing fine
Its reducing in quality but not dropping completely
Its mainly only bdo thats lagging, like its some sort of server issue
I'm actually not really often reloading anymore on normal servers, but there is definitly still a lot of lag
and when i go into BA that's when i start reloading every few minutes
Yep there we go, was logged into normal server for solid 30 mins and no reloads just a lot of lag and then i go into BA and reload within 2 minutes
Maybe something you can try to see if that also happens to you
It's definitely not just BA, as im having all sorts of internet related problems in game
Yeah same, but when i go into BA is now when i start reloading
The first few days i was constantly reloading even on normal server but now it doesn't reload it just has massive desync. And when i go into BA it starts reloading within 5 minutes
yeah didn't for me, was one of the first things i did
QoS packet scheduler off also didn't help
neither did turning on jumbo frames or disabling all the EEE and green ethernet stuff
awesome...
Haven't logged in for the past 3 days
And I don't even use one... 


