And how can I fix it so that it doesn't come anymore?
#This always happens to me. I don't know why... And my panel doesn't work anymore either
wild rose
fiery mortar
Helloooo, You got to read the first post here. Give that a look and then get us the logs so someone can help you. 500 is an incredibly generic error.
tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99
sacred abyssBOT
Helloooo, You got to read the first post here. Give that a look and then get us ...
Can you please fetch the error logs, so we can assist you better regarding this error.
tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99
fiery mortar
thanks Roger.. good idea.
wild rose
Is that a command I have to enter?
fiery mortar
Correct! on the server (or servers) that host your panels. Since this is the cpgg Discord we can start with that one, though if your Pterodactyl is not working you may want to start there. Up to you.
split mantle
ah yes the magic command didn't fix all problems
sadly it only reads log files which you can send here
so we can help you figure it out
fiery mortar
right.. im stumped if not @amvg... outputting the logs did not work?
split mantle
xD
fiery mortar
Pedro, did you update mysql/mariadb?
wild rose
Where can I find the logs?
sacred abyssBOT
Where can I find the logs?
Can you please fetch the error logs, so we can assist you better regarding this error.
tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99
split mantle
if only roger knew where the logs where
sacred abyssBOT
if only roger knew where the logs where
Can you please fetch the error logs, so we can assist you better regarding this error.
tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99
fiery mortar
^ third time this has been given to you.
wild rose
Pedro, did you update mysql/mariadb?
Yes, how can I check which version it is and which version do I need?
fiery mortar
that will give you a link you can give to us. or let rodger decipher it.
well, If you didnt recently install you may not know, but 11.3.2 has a problem and there is a fix posted here for it https://ctrlpanel.gg/docs/Installation/getting-started
But lets start with the logs! thank youuuu
wild rose
wild rose
well, If you didnt recently install you may not know, but 11.3.2 has a problem a...
I'm happy to try that! If that doesn't work, I'll send the logs again
fiery mortar
your install does not seem to have gone well!
now lets see the sql version,
mysql -v
DO NOT try things that arent fit for you. copy/pasting anything you see may be why you are in this situation.
wild rose
fiery mortar
ah yes.. this version of mariadb needs a small fix to work. I have to ask.. is this a fresh install?
but yes, try the fix in the link i sent.
wild rose
Should I reinstall everything again?
fiery mortar
it may not hurt, but just see what the fix does for you.
there is a giant red box that says "DANGER IF YOU HAVE MYSQL 11.3.2 DO THIS"
so. since you have 11.3.2 lets try that thing.
wild rose
I would rather reinstall everything again...
fiery mortar
it wont work unless you do this fix.
or somehow downgrade mysql which to me sounds like a nightmare.
wild rose
I did it, but he couldn't find some commands
fiery mortar
lets dig into that deeper.. what do you mean you could not find some commands? those may be important.
wild rose
fiery mortar
the main thing for this request is did you change character-set-collations?
wild rose
Don't think I did it, but I think so
fiery mortar
are you usuing ubuntu?
wild rose
No, Debian 11
wild rose
I Have
fiery mortar
apt install php8.1
wild rose
fiery mortar
okay then you can ignore the line about ondrej
but be VERY careful that the following commands succeed and you dont miss anything, if a php module fails you will have to google "how to install php8.1-WHATEVER" to get the answer that will work for you. I would say you can move on though.
fiery mortar
good
and please keep an eye out for that red block of text that tells you how to fix mysql so it will work.
postback if you hit a problem you cant solve too quickly.
wild rose
What do I have to do now?
fiery mortar
continue the install document.. just ignore the parts about ```
Add additional repositories for PHP, Redis, and MariaDB (for Debian 11 and Ubuntu 22.04)
LC_ALL=C.UTF-8 add-apt-repository -y ppa:ondrej/php
curl -sS https://downloads.mariadb.com/MariaDB/mariadb_repo_setup | sudo bash```
next step is update, then install some things, then install some more things.
like I said, work through the install, google if you get stuck, and let me know if googling doesnt help quickly. Ill try to help you if time permits. but you got to do the work yourself first.
If I cant, someone else will.
wild rose
fiery mortar
you can continue
wild rose
fiery mortar
you can ignore this, you already have mysql/mariadb
wild rose
wild rose
Feedback will definitely be entered!
Have fun
icy veldt
Read danger section in the docs
split mantle
Feedback will definitely be entered!
Have fun
yea feedback on free support and free software, have fun 😂