Trying to connect my domain I bought from godaddy.com

[frozen plinth]

I am trying to publish the panel on my custom domain and keep getting an error.

[glacial locust]

This problem is not related to CPGG.

We are not a your domain provider support

[frozen plinth]

there is no issue with the domain. what is the issue?

Some challenges have failed.
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.
root@B3778E91:/var/www/pterodactyl#]

[past linden]

complete the steps certbot gives you

or use different methods, such as --manual or --standalone

[frozen plinth]

I try and I keep getting the same error

[modest geode]

show us what command your typing

[frozen plinth]

sudo certbot --nginx -d withermc.store -d www.withermc.store

I’ve followed the instructions step by step and this is the only command not working

[glacial locust]

Shouldn't you create certificates individually for each domain?

Not on the same command

Try

sudo certbot --nginx -d withermc.store
sudo certbot --nginx -d www.withermc.store```

[frozen plinth]

Ok

let me try that real quick

[frozen plinth]

Saving debug log to /var/log/letsencrypt/letsencrypt.log
Requesting a certificate for withermc.store

Certbot failed to authenticate some domains (authenticator: nginx). The Certificate Authority reported these problems:
Domain: withermc.store
Type: unauthorized
Detail: 13.248.243.5: Invalid response from https://withermc.store/.well-known/acme-challenge/dFm5m3sk20XTjTE9uJkNF8LUUiGX0V7hp82eFhY7I0g: 404

Hint: The Certificate Authority failed to verify the temporary nginx configuration changes made by Certbot. Ensure the listed domains point to this nginx server and that it is accessible from the internet.

Some challenges have failed.
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.
root@B3778E91:/var/www/pterodactyl#

this is what i got when i ran sudo certbot --nginx -d withermc.store

same thing for sudo certbot --nginx -d www.withermc.store too

[frozen plinth]

Try this. Didn’t end up working

[brittle field]

This is not related to ctrlpanel

[frozen plinth]

Can you direct me into what the issue might be? I’ve google and check with the domain hoster (godaddy.com)

And everything is good on their end. But I still have the issue

[brittle field]

Read the error of the bot. You can also request and install certs manually

Did you forward the domain to your server? Did you do this correctly. Again read the error message of the bot

Setting up ssl is not related to ctrlpanel software we only provide a base example on how to do it using certbot since this is a common and easy way of doing it

Mainly read the hint in the error as I assume you haven't pointed your domain to your server correctly

[frozen plinth]

I’m following the document on controlpanels website directly. Is there something else I need to do that might cause this to work?

[modest geode]

like he said this isn’t a issue related to us.

[frozen plinth]

What might the issue be? Everything I’ve gotten about it has lead me here. Is there a certain place/thing that’s causing it

[modest geode]

Like the error says head to https://community.letsencrypt.org/

they can help you better there

[glacial locust]

@frozen plinth have you set up A or AAA record for domain correctly?

[frozen plinth]

No don’t think so

How would I do that?

[glacial locust]

I advise you to study how domains work, this is basic knowledge of system administration.

A records indicate which ip address the domain leads to. Nothing will work without them. Installing cpgg requires basic knowledge and system administration skills, if you don't have them, then unfortunately we can't do anything for you.

[frozen plinth]

I went ahead and did that too

[modest geode]

read what @glacial locust said (sorry for the ping) you need to have simple domain and administrative skills and knowledge to be able to host such things

if you haven’t made a A record that’s the reason

[frozen plinth]

Ok. I’ll do that and see if that fixes it

[frozen plinth]

Ok I set that up and now I am at the part of going to www.yourdomain.com/install (my case being www.withermc.store/install) and I am getting a "This site cannot be reach"

The above error got fixed when I did the A record

[frozen plinth]

I made that A record, getting an error when actually trying to access the part on the domain.

im here:

[glacial locust]

Check if Nginx is configured correctly.

Also wanted to clarify, have you installed and configured pterodactyl?

[solar ether]

we did it just wont lod

load

[glacial locust]

Could you please show your Nginx configuration?

[solar ether]

k

how do i open the Nginx configuration

did it

[glacial locust]

No, I need Nginx configuration for cpgg

[solar ether]

My friend did that part how do I git to that

[past linden]

ask your friend

[solar ether]

he asleep

[past linden]

(not trying to be rude, but you should probably know these things)

its /nginx/sites-available/ctrlpanel.conf file

[solar ether]

-bash: /nginx/sites-available/ctrlpanel.conf: No such file or directory

is what it said

[glacial locust]

/etc/nginx/

[solar ether]

-bash: /etc/nginx/: Is a directory

[brittle field]

Correct

[glacial locust]

As I said in your other post, make sure that there are no unnecessary A records in the dns records of the domain. According to your domain, I see the GoDaddy website, but not cpgg. Unfortunately, we can't help you with anything. We can provide support on issues directly related to cpgg.

[frozen plinth]

Yes and it works and has been used before. And I run the nginx command that checks the status and it comes back with 0 errors

[glacial locust]

.

[frozen plinth]

I double checked the A records and they look fine

I had godaddy support confirm it was setup correctly

[frozen plinth]

Anything?

[frozen plinth]

...

[glacial locust]

Unfortunately, we can't help you with anything. We can provide support on issues directly related to cpgg.

[frozen plinth]

what exactly is the issue. Cpgg is the only thing that seems to be not working. If not I can troubleshoot but thats why I put new information in

[glacial locust]

You did not set up the domain correctly, as it directs you to the GoDaddy instead of cpgg

[frozen plinth]

we are talking about withermc.store correct? is it on my end thats its not working?

looks like its a me issue

[glacial locust]

We cannot and should not provide support for any problems that not related to cpgg, you must have basic knowledge and skills of system administration to install cpgg. If you don't know how to do anything, use Google.

[glacial locust]

Check your firewall

[frozen plinth]

like I said, seems like it was a me issue and I was seeing something else then what the domain was leading to. Didnt relise that sorry

[glacial locust]

If u use Ubuntu

ufw allow http
ufw allow https```

[frozen plinth]

ok thank you

[frozen plinth]

How would I install the composer file?

[solar ether]

...

[brittle field]

...

[past linden]

composer install

[solar ether]

How do we do that

[past linden]

dude that's the command

[solar ether]

Sorry wrong chat thank u

I'll trye it sorry we just been at this for a week

[solar ether]

Now my wifi is down agin

[frozen plinth]

Ran the command. It went through. I have pterodactyl already installed previous. Seems like accessing the website is just the issue

[past linden]

what exactly is the issue?

[frozen plinth]

The website (on both our ends this time) doesn’t respond to anything and I’m not able to access www.yourdomain.com/install (ofc with ours being withermc.store/install)

[glacial locust]

https://withermc.store/install

[frozen plinth]

I’ve also tried another domain I have from another hoster, witherstore.info (changing it in the config when I tried it and now it’s back to withermc.store)

[glacial locust]

Check your firewall

[frozen plinth]

I did. I made sure to allow the needed ports

And they are all allowed

Even on my end too

[glacial locust]

198.251.71.105 - Is this the ip address of your web server?

[frozen plinth]

Yes

And that leads to pterodactyl

[glacial locust]

Port 443 closed

It is used for https

[frozen plinth]

That’s so weird cause I ran it and it showed it worked. Let me double check it

[glacial locust]

The status filtered, which means that the firewall of your provider or your server is blocking the connection

[glacial locust]

Are you using Ubuntu?

[frozen plinth]

That’s from the firewall manager on the hoster

[frozen plinth]

Yes

[glacial locust]

You have disabled/configured the embedded Ubuntu Firewall?

[frozen plinth]

Yes, I configured it

Let me find how to disable it and maybe that might help

[glacial locust]

ufw disable

[frozen plinth]

Thank you

I’ll let you know if I have issues once I run it

[frozen plinth]

This was from yesterday, just found the picture. Let me run that disable command now that im on my computer

[frozen plinth]

Anything?

[modest geode]

Helpers do have a life please be patient or you won’t get any help

[frozen plinth]

I understand. Wanted to just make sure it was seen as still needing help that’s all.

[modest geode]

what domain is your pterodactyl running on?

[frozen plinth]

The pterodactyl is running on an ip

[frozen plinth]

so it seems something broke on the servers end and the ports got messed up. If I would need to reset the computer, can I install this panel without pterodactyl

[glacial locust]

No??? Because cpgg is a billing panel for pterodactyl