mail deliverability problem | CtrlPanel.gg | Page 1

halcyon nacelle May 2, 2023, 1:44 AM

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If I add Mail Server Settings credentials on the .env file.... Do I also have to edit the settings on the DB?

I've been having emails deliverability issues for months now and I can't manage to fix this shit.

I already tried reinstalling the panel multiple times. The only issue I'm getting is that I'm able to send notifications/emails from the panel to emails ending on @mydomain.com but I'm not able to notify any client that has an email ending on @gmail.com, @hotmail.com, etc...

I already tried modifying the settings on the database and added the right credentials... also tried from the settings on panel and on the .env and no luck so far.

If anyone has an idea of what could be causing this I would appreciate it.

https://pteropaste.com/a9c2ydpq66hv

bleak lantern May 2, 2023, 1:46 AM

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halcyon nacelle If I add Mail Server Settings credentials on the .env file.... Do I also have to...

If I add Mail Server Settings credentials on the .env file.... Do I also have to edit the settings on the DB?
Yes

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Check /admin/activitylogs

cronjob activ?

halcyon nacelle May 2, 2023, 2:27 AM

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Last activity from cronjobs - 2023-05-01 22:27:01

halcyon nacelle May 2, 2023, 2:28 AM

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bleak lantern ``If I add Mail Server Settings credentials on the .env file.... Do I also have ...

For what I can see the changes have been done on the DB settings aswell.

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The .env file, settings on the webpanel and the DB have the same credentials

bleak lantern May 2, 2023, 2:31 AM

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encryption and port right?

rain wharfBOT May 2, 2023, 2:31 AM

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Please check if the password reset email sends.
If it does, check your queue workers - https://controlpanel.gg/docs/Installation/getting-started#queue-listeners
If it still doesnt work, check your php version is 8.1 - php -v
Make sure to clear the config cache and to restart the queue workers when making changes to the email details.

php artisan queue:restart```

halcyon nacelle May 2, 2023, 2:32 AM

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Like I said, I'm able to send mails... just not able to send mails that end in anything different than my domain...

Example:

Sending emails to: [email protected] Verified
Sending emails to: [email protected] ❌

halcyon nacelle May 2, 2023, 2:34 AM

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rain wharf Please check if the password reset email sends. If it does, check your queue wo...

PHP 8.1.18 (cli) (built: Apr 14 2023 04:39:24) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.1.18, Copyright (c) Zend Technologies
    with Zend OPcache v8.1.18, Copyright (c), by Zend Technologies```

About the commands:

I run those commands everytime I change anything on the panel.

bleak lantern May 2, 2023, 2:34 AM

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have you self hosted mail server?

halcyon nacelle May 2, 2023, 2:34 AM

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No, Bluehost

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I've been using Bluehost for years now.

bleak lantern May 2, 2023, 2:35 AM

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okay, have you SPF or DKIM DNS Records?

halcyon nacelle May 2, 2023, 2:35 AM

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Yes ^

bleak lantern May 2, 2023, 2:36 AM

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can you send me test mail?

halcyon nacelle May 2, 2023, 2:36 AM

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Sure

bleak lantern May 2, 2023, 2:36 AM

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[email protected]

halcyon nacelle May 2, 2023, 2:36 AM

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Sent

bleak lantern May 2, 2023, 2:37 AM

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check my edit

halcyon nacelle May 2, 2023, 2:37 AM

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Got it on spam

bleak lantern May 2, 2023, 2:38 AM

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i see

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send mail here: [email protected]

halcyon nacelle May 2, 2023, 2:38 AM

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I've been breaking my head trying to figure this out for the past month 😂

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Sent

bleak lantern May 2, 2023, 2:39 AM

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do you get an email back from the daemon?

halcyon nacelle May 2, 2023, 2:39 AM

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Nop

bleak lantern May 2, 2023, 2:39 AM

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weird

halcyon nacelle May 2, 2023, 2:39 AM

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I didn't get back anything

bleak lantern May 2, 2023, 2:40 AM

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you use cloudflare?

halcyon nacelle May 2, 2023, 2:40 AM

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Yes ^

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Just to manage DNS Records

bleak lantern May 2, 2023, 2:41 AM

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check please your DKIM Record

halcyon nacelle May 2, 2023, 2:41 AM

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I already confirmed that record with Bluehost Support yesterday. I've contacted them many many times this last two months trying to figure this out.

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They already checked SPF and DKIM multiple times and the values are correct.

bleak lantern May 2, 2023, 2:42 AM

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weird

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send me your domain

halcyon nacelle May 2, 2023, 2:43 AM

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I sent it via dm

bleak lantern May 2, 2023, 2:45 AM

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weird...

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can you receive mail from gmail.com?

halcyon nacelle May 2, 2023, 2:46 AM

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Yes I can

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You can try sending one if you want. But I already verified that and it works

bleak lantern May 2, 2023, 2:47 AM

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I don't know what it could be if you got the DKIM records right. I mean the mail is not coming back. then the problem must be with your host.

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are you willing to change the DNS entries so that I can test this on my mail server?

halcyon nacelle May 2, 2023, 2:48 AM

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Sure

bleak lantern May 2, 2023, 2:49 AM

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i send dns DM

halcyon nacelle May 2, 2023, 3:25 AM

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Thanks you a lot for the help @bleak lantern! We ended up talking via dm to continue this conversation and your support was 10/10

Very good communication and knows a lot about what he is doing Verified

bleak lantern May 2, 2023, 3:26 AM

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very gladly! if you have problems with ctrlpanel just open a thread

#mail deliverability problem