Error sync

[royal cipher]

When I press the blue button, the servers are not synchronized. The cloudflare proxy is activated.

[dusk herald]

go to /admin/settings#system and set Pterodactyl API perPage limit 400

[royal cipher]

The error is still

[dusk herald]

try 1000

[royal cipher]

The error is still

I have 103 servers

[dusk herald]

if you go to /servers the servers are displayed or 500 error?

[mossy fjord]

Can you please fetch the error logs, so we can assist you better regarding this error.
tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99

[dusk herald]

Ignore Roger

[royal cipher]

The servers are displayed

[dusk herald]

weird

try sync and send me logs

[mossy fjord]

Can you please fetch the error logs, so we can assist you better regarding this error.
tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99

[royal cipher]

md

https://pteropaste.com/302i6sq7v2rp/

[dusk herald]

edit in cp.gg your own account. set in account your Ptero ID

[royal cipher]

Where is the option?

[dusk herald]

set your pterodactyl id

[royal cipher]

But where do I put the ptero id?

the id it's correct

[dusk herald]

hm idk i ping support team

@vital shale

[mossy fjord]

:warning: Do not ping staff members for support! :warning:
A staff member will try to help you as soon as possible but be patient!

[dusk herald]

psst

[royal cipher]

ok

[livid galleon]

could you check user with id 275 ? if you have

[dusk herald]

lol i'm stupid xD

[royal cipher]

User 275 exists

[livid galleon]

in ptero ?

[royal cipher]

Yes

What do you mean by external identifier?

[royal cipher]

Do I delete user 275?

[dusk herald]

you can try

[royal cipher]

in ptero or cp

?

[dusk herald]

cp and ptero

[royal cipher]

ok

[livid galleon]

before delete check user id 275 in cpgg

[royal cipher]

I have already deleted it, I click on sync?

[livid galleon]

oh okay 😄

[royal cipher]

The user had the id 275 in cp

[dusk herald]

yes sync

[royal cipher]

The error is still

[mossy fjord]

Can you please fetch the error logs, so we can assist you better regarding this error.
tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99

[livid galleon]

as I understand from error the user with id 275 in cpgg have null in their pterodactyl id which set in cpgg

[royal cipher]

So what do I have to do?

[livid galleon]

use that command to fetch errors

[royal cipher]

tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99

[dusk herald]

yes

[royal cipher]

https://pteropaste.com/nkb789dentsl

[dusk herald]

did you delete user 275 in ptero and cpgg?

[livid galleon]

check /admin/users/275/edit in cpgg

[royal cipher]

?

[livid galleon]

do you have that user in pterodacyl ?

[royal cipher]

Yes

[dusk herald]

does the user email from user 277 in cpgg and the email from ptero from user 275 match?

[royal cipher]

I do not know. I deleted user 275

Do I delete user 277?

[dusk herald]

you can try

[royal cipher]

The error is still

I have the cloudflare proxy enabled. Is that why?

[mossy fjord]

Can you please fetch the error logs, so we can assist you better regarding this error.
tail -n 100 /var/www/controlpanel/storage/logs/laravel.log | nc pteropaste.com 99

[royal cipher]

https://pteropaste.com/sgico7lae40d

[dusk herald]

or you try disable CF Proxy

[royal cipher]

So the cp cannot be used with cloudflare?

[livid galleon]

you get that error in /servers page right ? also did disabling cf proxy fixed it ?

[royal cipher]

Everything is running smoothly. The only thing that doesn't go away is that error

[livid galleon]

in which page you get that error ?

[hybrid bone]

it's fine

i have that error as well, it doesn't go away

it's safe to ingore