I opened a personal shop ,and couldn't close it.4 hours later those items or gold never returned

[dry wing]

Summary:I opened a personal shop in the 3rd anniversary boss event room,after the event is over,i found that i couldn't close the shop(couldn't remove the shop buff,but could do anything else normally).after the server network fluctuations,my shop buff disappeared.And I got nothing back 4 hours later.This is definitely bug.I did these during the boss event.It should be UTC 2025/6/10 12:50-12:59pm,I opened shop
Server:FWC 2025
Character:我有誉誉症
Position:Unknown(In the event boss room)
Visual proof:sorry but I don't know how to take a screenshot to express this.
Expected result:Get those items back
Additional comments:I know maybe I should take part of the responsibility for this, but it's just too strange.

[dry wing]

[dry wing]

[dry wing]

[ivory star]

Please contact our Customer Support for assistance.
https://galalab.helpshift.com/hc/en/12-flyff-universe/contact-us/

[dry wing]

They mail me back, asking me for screenshot evidence, but that's simply not possible.all those items have disappeared, who would have recorded evidence of such a thing in advance?. What should I do?

[ivory star]

I’ll open a ticket for you, please check the message.

[dry wing]

cs still asked me to send an email .But they mail me back,asking me to follow up on this ID #158171 conversation ，and never reply.So how can i track on this ID

[ivory star]

Please just reply to the previous email from your inbox, no need to open a new ticket through HelpShift.

[dry wing]

By the way, the conversation with CS has also been closed.

[dry wing]

thanks.It said ### Do not reply below this line ###,i thought i cant reply on the email

[dry wing]

It takes them 8 days to tell me that I was lying.How the items worth 400million could be sold in 10minutes.Are they just fooling me?

[timid orchid]

well, the bug deletes those items in your shop when closing the shop

[ivory star]

For privacy reasons, this issue can only be handled by HelpShift. If you have concerns, we kindly suggest reaching out to them again.
Thank you for your understanding.

[dry wing]

so wat should i do