Summary:I opened a personal shop in the 3rd anniversary boss event room,after the event is over,i found that i couldn't close the shop(couldn't remove the shop buff,but could do anything else normally).after the server network fluctuations,my shop buff disappeared.And I got nothing back 4 hours later.This is definitely bug.I did these during the boss event.It should be UTC 2025/6/10 12:50-12:59pm,I opened shop
Server:FWC 2025
Character:我有誉誉症
Position:Unknown(In the event boss room)
Visual proof:sorry but I don't know how to take a screenshot to express this.
Expected result:Get those items back
Additional comments:I know maybe I should take part of the responsibility for this, but it's just too strange.
#I opened a personal shop ,and couldn't close it.4 hours later those items or gold never returned
15 messages · Page 1 of 1 (latest)



Please contact our Customer Support for assistance.
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They mail me back, asking me for screenshot evidence, but that's simply not possible.all those items have disappeared, who would have recorded evidence of such a thing in advance?. What should I do?
I’ll open a ticket for you, please check the message.
cs still asked me to send an email .But they mail me back,asking me to follow up on this ID #158171 conversation ,and never reply.So how can i track on this ID
Please just reply to the previous email from your inbox, no need to open a new ticket through HelpShift.
By the way, the conversation with CS has also been closed.
thanks.It said ### Do not reply below this line ###,i thought i cant reply on the email
It takes them 8 days to tell me that I was lying.How the items worth 400million could be sold in 10minutes.Are they just fooling me?
well, the bug deletes those items in your shop when closing the shop
For privacy reasons, this issue can only be handled by HelpShift. If you have concerns, we kindly suggest reaching out to them again.
Thank you for your understanding. 
so wat should i do