laptop issue (need help ASAP)

[summer spoke]

I CAN'T USE MY LAPTOP WHILE IT'S CHARGING I DID NOT APPLY ANY TWEAK I JUST GOT BACK HOME AND I CAN'T USE IT WHILE CHARGING

[prime jolt]

yeah

calm dow

[summer spoke]

EHSHJDJANJDJAA

I'm scared

[prime jolt]

what exactly is happening

describe in details

[summer spoke]

When I plugin my laptop it works for a few seconds then it shuts down

I'm trying a system restore right now

Ok it just finished I'm launching windows

Didn't work @prime jolt

Help

HELP

[prime jolt]

yeah

more, more context

[summer spoke]

It's not my charger

I tried my bros

It didn't work

I tired another socket

No work

System resotte to 2 days bakc now rok

[summer spoke]

HOW MUCH MORE DO YOU NEED TO KNOW MAN

I just got home

[prime jolt]

your exact address

coordinates

[summer spoke]

And I wanted to play ninecaratr

Hsjsjwisnxns

7171637

[prime jolt]

understandable

[summer spoke]

I plugon my charteget

And it won't work

Help me

Please

[prime jolt]

it was a bad idea to use a charger from another laptop on your laptop

[summer spoke]

It just shurs down

[summer spoke]

Wym

same model

Same laptop

[prime jolt]

oh

[summer spoke]

Same speca

[prime jolt]

then its okay

[summer spoke]

Specs

[prime jolt]

is the battery removable? like can you remove it easily?

[summer spoke]

Nope

I don't have a screw driver

So I can't open the baxk

What if I try to shake my laptop

[prime jolt]

do not

[summer spoke]

Maybe it will get pushed in?

[prime jolt]

shake the laptop

[summer spoke]

Ok

[prime jolt]

there might be many reasons for that

sounds like a faulty charger for me

[summer spoke]

It's now disk checking

[prime jolt]

or battery

[summer spoke]

Uhh

I tried my bros charger

[prime jolt]

yeah because of the latest shut down

[prime jolt]

forgot about it

so does it work if you do not plug in the charger?

[summer spoke]

Ny keyboard lights are randomly turning on

[prime jolt]

yeah it usually happens when you completely shut down the power

when you update bios or take off the battery

[summer spoke]

Take off the batterly?

[prime jolt]

yeah my england is not english today

sry

[summer spoke]

im on my laptop its not plugged in now

[prime jolt]

so it does work if you don't plug in the charger

[summer spoke]

yes

[summer spoke]

but it wont if i plug it in!

@prime jolt

help

[prime jolt]

open powershell as admin (win+x)

run

powercfg /batteryreport /output "C:\battery_report.html"

[summer spoke]

ok

[prime jolt]

send dm or upload to file sharing service

[summer spoke]

k

[quaint totem]

check event viewer

[summer spoke]

ok

[quaint totem]

event viewer -> windows logs -> check system/all logs

and look for anything power related

[prime jolt]

do you have an external display?

somewhere in the house

[summer spoke]

tv

[prime jolt]

could you try connecting it to the tv, and then pluggin in the charger?

[summer spoke]

my laptop feels awfully hot spot below the num pad

[summer spoke]

idk bro 😭

how do i connect

[prime jolt]

the hdmi cable

[summer spoke]

bro whar

i dont think i can rn

[quaint totem]

try reinstalling your gpu drivers

[quaint totem]

check if your laptop is overheating

[summer spoke]

Cpu is on 65 celsius

I did hard shutdown

[quaint totem]

do this

[summer spoke]

Ok

[quaint totem]

update all drivers via windows update

[summer spoke]

There is no windows update

Anddd it's out of battery

[prime jolt]

i wonder why your report doesnt say the cycle count

probaly your hardware is not supported

[summer spoke]

What do you mean

What hardware

And supported with what

[prime jolt]

the battery report utilitty

dont worry

its strange that you didnt change anything

maybe any changes in the environment? someone is doing bbq next to it?

[summer spoke]

I just got home man

Nope

[prime jolt]

or perhaps you moved it onto something soft and its overheating now

[summer spoke]

On a wood table

[summer spoke]

There is none in the windows Update should I go on website?

@prime jolt it just booted into recovery options

Hat thebsbdiajsjdhausjfis

I don't think it's charging

@prime jolt please man help me out

[prime jolt]

yeah

so you can boot into recovery options on ac?

[summer spoke]

No

I also can't charge it anymore I think

[quaint totem]

does your laptop charge when in your laptop's bios

[summer spoke]

Idk bro it's not charging rn

[quaint totem]

check it

[summer spoke]

K

Nope

It won't boot

Ok in bios

And it turned off @quaint totem

I'm reinstalled nvidia drivers

@quaint totem it might lose all it's battery before the download for driver finishes

[quaint totem]

hardware issue

try replacing the charger if that doesn't work then replace the battery

[summer spoke]

I wish it was that eassy

I replaced the charger that didn't work

But how did this happen bruh

I didn't do anything

I just got home and booted

[summer spoke]

How do I replace the batter bro 😭

Battery*

[quaint totem]

send your laptop to a repair center

[summer spoke]

Bro I googled asus repair center I found but it's across half the country

😭

💀

[tranquil bloom]

calm down

[tranquil bloom]

try a different outlet

[summer spoke]

I tried

[tranquil bloom]

that's not that far

doesn't really sound like there's anything else you can do if you don't know anything about PCs

at least your laptop still works

just can't be on it for extended periods of time

¯_(ツ)_/¯

[summer spoke]

What do you mean @tranquil bloom fps goes down to 30 if I don't plugin and I paid for a functioning laptop not one that stops working in less that 2 years

[tranquil bloom]

Well that's most likely because of your power plan, contact the laptops manufacturer. It's not like anyone here controls what goes on with your device

[summer spoke]

I didn't say anyone was??? I'm here for help it's called support

[quaint totem]

this is a hardware issue and now everything must be done for your end

[summer spoke]

I think moisture caused this issue,now it won't turn on either

[prime jolt]

🫡