#Cloud Core not charging.

1 messages · Page 1 of 1 (latest)

primal bone
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It's almost two years old and has worked fine. I have a usb cord with usb-c at the end and it has been plugged in. The headset is dead. Also, when I plug it into a couple of usb-a as I regularly do, two computers now tell me there's a surge problem on the port. I looked on https://hyperx.com/pages/knowledge-portal#/categories/feb25c6c-42de-4d5a-b0a4-e03aae8b99a3 and don't see Cloud Core as a subcategory so I can't check manuals.

Has it died or should I check something else?

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raven verge
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if it’s stopped charging completely it could be a goner fr if it’s past 2 years

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but if it hasn’t hit the 2 years contact support