#Black screen before booting

12 messages · Page 1 of 1 (latest)

tall sapphire
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Model: Legion Slim 5 RTX 4060 Ryzen 7 7840HS
Describe the issue: When i turn on the laptop, the legion logo showed up after that it will become a black screen for around 3 minutes, then the legion logo showed up again and it starts to boot.
What have you tried already?: I have tried contacted the lenovo technical support and we have tried system restore and it did not work and we have tried to set the BIOS setting back to default and the problem still occurs.
When did it start producing the issue: About a week ago
Did you install new drivers or software?: After i installed Sea of Thieves and then i turn off my laptop the next morning i try to turn on my laptop then the problem started to happen.
Can you provide images/videos to show us the issue:

tall sapphire
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At first i thought it was just slow booting due to the ssd is quite full because of the Sea of Thieves and i also tried uninstalling it and it is still the same.

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Any tips and suggestion would be much appreciated~ Thanks!

brittle cargo
tall sapphire
# brittle cargo Best to clean install windows from a USB

Ah i see, the technical support from lenovo also told me to try to reset pc, but i haven't tried it since i am studying abroad right now, and i'm scared if after i do it something will happened to this laptop. The problem doesn't bother me much at the moment since i can do gaming and do school stuff but thank you for the suggestion!

tall sapphire
brittle cargo
tall sapphire
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So the office license wont get removed too right?

brittle cargo
proven verge
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This is related to nvidia driver updates I'm 99 percent on that as the exact same thing is happening to many people since the update of drivers.

shrewd tree
tall sapphire
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So i asked a few people regarding to this issue and they told me to disable fast startup and it works great!