wifi disconnects instantly when I start to play video games but only when my laptop charger is plug | Legion Series | Page 1

primal obsidian Aug 17, 2023, 7:40 PM

#

.

Describe the issue: the picture that I shared it's the exact same issue that im facing when I  plug in the wifi keeps disconnecting after time to time frequently and ingame keeps showing network problem and on battery it's perfectly fine and the network problem goes away.
What have you tried already?: Resetting the network settings, deleted drivers and reinstalled Manually 
When did it start producing the issue: bought the laptop 3 days ago but I started to play games yesterday 
Did you install new drivers or software?: it's new so update the Nvidia driver and bios as it was recommended 
Can you provide images/videos to show us the issue: ```

cold needle Aug 17, 2023, 8:05 PM

#

Try this; go to device manager > network adapters >Intel (the one you showed earlier) > right click and go to properties>power management>untick the box that says "allow the computer to turn off this device to save power"

primal obsidian Aug 17, 2023, 8:06 PM

#

Done that aswell

#

Even uninstalled it and then installed the driver from legions website

cold needle Aug 17, 2023, 8:06 PM

#

If that doesn't work try going to you power plan > change advanced power settings >wireless adapter settings >make sure it's maximum performance on battery and plugged in

primal obsidian Aug 17, 2023, 8:06 PM

#

Okay

#

@cold needle

#

It's on maximum performance on plugged in

#

cold needle Aug 17, 2023, 8:12 PM

#

change the one on battery too just in case

#

put both on max perf

primal obsidian Aug 17, 2023, 8:12 PM

#

Okay

#

Done

cold needle Aug 17, 2023, 8:13 PM

#

if that doesnt work, try the classic controlling of variables and try another wifi network and/or plugging your laptop into a a different socket

primal obsidian Aug 17, 2023, 8:14 PM

#

Classic controlling?

#

What's that

#

I'll try on a diff network tomorrow

cold needle Aug 17, 2023, 8:14 PM

#

nothing I mean it's sort of the classic thing to isolate what is causing the problem (i.e is it the socket or the wifi itself etc)

primal obsidian Aug 17, 2023, 8:15 PM

#

Aight

#

Will try both

cold needle Aug 17, 2023, 8:15 PM

#

did you try again after setting battery on max perf

primal obsidian Aug 17, 2023, 8:15 PM

#

Lemme check

cold needle Aug 17, 2023, 8:15 PM

#

give that a try and move from there

primal obsidian Aug 17, 2023, 8:16 PM

#

?

cold needle Aug 17, 2023, 8:16 PM

#

you are not alone in this issue though so that's a positive

primal obsidian Aug 17, 2023, 8:17 PM

#

Bro it's showing network problem now even on battery

#

I should reverrt that setting

#

Or I'll just try a different network tomorrow

#

And see what happens

#

@cold needle

cold needle Aug 17, 2023, 8:24 PM

#

wait

#

if it's now on battery

#

try the reverse

#

put both plugged in and battery in medium power saving

primal obsidian Aug 17, 2023, 8:24 PM

#

I shut down my leggy

#

:

cold needle Aug 17, 2023, 8:25 PM

#

because thats how it was set b4 and you said battery worked before

#

just before you switch networks try this out

primal obsidian Aug 17, 2023, 8:25 PM

#

Yeah on battery it didn't show

#

#

Yes will do

#

This such a hard case doe

#

I might be wrong or idk but this most like looks the case

#

Cuz I remb downloading warzone on battery and the wifi didn't get disconnected otherwise the download would be stuck

#

I'll try on a diff socket aswell

primal obsidian Aug 18, 2023, 5:36 AM

#

@cold needle tried it didn't work

rugged mason Aug 18, 2023, 8:08 AM

#

What's your wifi card? Some are know to be faulty. Mine also sometimes drops connection even thou my phone's hotspot is right near me. A friend of mine has Asus and his wifi keeps disappearing while the laptop is on. Only gets back when he restarts or reinstalls drivers. Maybe try reseating the card?

primal obsidian Aug 18, 2023, 2:57 PM

#

Intel wifi card @rugged mason

#

I reinstalled the drivers

rugged mason Aug 18, 2023, 6:26 PM

#

Ax 201 is a faulty card. That's what my friend had.

#

Try unplugging and plugging the wifi card back in and see if it helps

primal obsidian Aug 18, 2023, 7:01 PM

#

#

Its Ax 211 @rugged mason

#

Not 01

rugged mason Aug 18, 2023, 7:05 PM

#

#

Looks like a wide spread issue with these cards

#

https://community.ui.com/questions/IntelR-Wi-Fi-6E-AX211-160MHz-Drops-No-internet/589c192c-a060-4d5b-ad66-b43d40c28425

#

Try this

#

Scroll to bottom and copy what the guy did in the links he provided

primal obsidian Aug 18, 2023, 7:13 PM

#

I did that

rugged mason Aug 19, 2023, 4:30 AM

#

Rip

#

Call Lenovo

primal obsidian Aug 19, 2023, 8:46 AM

#

rugged mason Call Lenovo

About the frequency and stuff I didn't do that but I did the power management thing

primal obsidian Aug 19, 2023, 8:46 AM

#

rugged mason Call Lenovo

I'll change my wifi maybe it's the router issue my router is 5 years old now and it's 4g so ig that's why

#

I'll get a new router 5g which will improve ig cuz i tested at my friends place and it didn't disconnect once

rugged mason Aug 19, 2023, 1:17 PM

#

Try reducing the frequency till u get the new router

#

Or connect via phone hotspot

primal obsidian Aug 19, 2023, 1:27 PM

#

rugged mason Try reducing the frequency till u get the new router

How to do that

rugged mason Aug 19, 2023, 1:28 PM

#

No clue my guy that's why I sent the link see what he does there

cold needle Aug 20, 2023, 5:24 PM

#

any updates on this @primal obsidian did swapping the wifi work

primal obsidian Aug 20, 2023, 5:41 PM

#

cold needle any updates on this <@308103280033005568> did swapping the wifi work

yes its the router

#

my routers old

#wifi disconnects instantly when I start to play video games but only when my laptop charger is plug