USB/Performance issues with my new

[hybrid yoke]

Model: legion 5 pro 16IAH7H
Describe the issue: usb disconnect/reconnect when launching a game | GPU underperforming in benchmark (3dmark time spy)
What have you tried already?: updating all drivers / flashing bios with last firmware / messing with power management settings
When did it start producing the issue: since day 1
Did you install new drivers or software?: yes, but i the problem was even before
Can you provide images/videos to show us the issue: benchmark in Balanced mode/not in battery saver mode/ charger plugged in

[delicate ibex]

Share the link for the benchmark please.

[hybrid yoke]

i don't have the link the benchmark in balanced mode anymore, but i have this in performance mode https://www.3dmark.com/3dm/97980202

[delicate ibex]

You’re thermal throttling.

That’s why the scores are low.

[hybrid yoke]

I see, what about the usb disconnect/connect i'm experiencing each time i launch a game or anything that requires gpu swtching from dedicated to nvidia

Could it be something hardware related

[delicate ibex]

Try an EC reset or like you’re thinking, try it without using advanced optimus automatic select.

[hybrid yoke]

Thank you @delicate ibex i will try that, hopefully it fixes the problem

[hybrid yoke]

hey could kindly tell how i'm supposed to fix the thermal throttling thingy, because there is no clear way to fix it on the internet

[delicate ibex]

Clean your fans and heatsink fins. Open the bottom panel, hold your fan still with your finger, blow compressed air into the exhaust vents towards the fan.

Also, lower your ambient temperature and make sure at least the back of the laptop is lifted. Don’t keep it flat.

[hybrid yoke]

i did an EC reset but the problem persists

[hybrid yoke]

i checked the heatsink fins and they are clean

[delicate ibex]

Try your idea about advanced optimus being the problem maker.

[delicate ibex]

Is your laptop raised up in the rear? What is your ambient temperature?

[hybrid yoke]

and i noticed my computers fans starts going crazy for no reason, the ambient is quite normal in my room

[delicate ibex]

An actual number would be useful. What you call “normal” could vary widely compared to other people. You have the laptop flat on a desk? Or it’s raised?

[hybrid yoke]

on a desk *

[delicate ibex]

need to raise it. flat on a desk chokes the fan intake.

[vestal salmon]

shouldn't be thermal throttling that bad just sitting there...

[delicate ibex]

Never said that was the only reason.

Have to troubleshoot one step at a time

[vestal salmon]

tru