rare stutter issue and inability to use an external drive | Legion Series | Page 1

gaunt trench May 1, 2023, 1:43 AM

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For last week or so I haven't been able to use an external drive without the PC freezing and even without it there's a stutter that happens like twice a day with long enough gaps to forget about it until it happens again. According to event viewer there's an issue with security mitigations where it seems whatever program I'm using at the time fails to make system calls to win32k.sys. I tried going to exploit protection to make exceptions for them but the stutter remains. Honestly at first I thought it may have been the bios but I'm unsure it would have anything to do with security. For the external drive I've tried updating the drivers but none seem to have updates. I also upgraded one of the hard drives (not the c drive) and my wifi card since it came with one of those broken mediatek cards and I kept having to reinstall it. I also upped my ram but I did all that a month ago. If was that it would have started happening around then if that was the case. I've also tried scanning for malware and nothing came up. I have a legion 5 15ARH7H with a AMD Ryzen 7 6800H CPU and a RTX 3070ti GPU the bios firmware is JUCN59WW. Which reminds me I had to disable virtualization and hypervisor a few days before this started happening because they were causing hypervisor error blue screens. For some reason they were enabled already when I got it otherwise when installed the Google play games app on the PC I would have had to enable them. I haven't gotten any bsod since then just that time the PC froze while the external drive was attached and that extremely rare but concerning stutter. There are also WMI Activity errors that are popping up every now and then according to the event viewer not sure if that affects anything let me know if I need to post any other information.

lapis spruce May 1, 2023, 2:06 AM

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TLDR?

gaunt trench May 1, 2023, 2:10 AM

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Sorry I was trying to put as much detail as I could think of basically there is an odd stutter and it seems like I can't use a external drive without it freezing

lapis spruce May 1, 2023, 2:11 AM

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Nah my man need to learn to use comma and period first.

gaunt trench May 1, 2023, 2:13 AM

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I did I just thought I was supposed to be detailed about it

lapis spruce May 1, 2023, 2:15 AM

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gaunt trench I did I just thought I was supposed to be detailed about it

Yeah man but not abc soup

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anyways you said you have stutter with HDD, so are you playing games off that hard drive or what?

gaunt trench May 1, 2023, 2:18 AM

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not right now the stutter seems to be attached to the system

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because i haven't used the external on my pc in about three days

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as well as the fact that in the event viewer whenever the stutter happens it says something about security mitigation not letting whatever program i'm using at the time make system calls

lapis spruce May 1, 2023, 2:22 AM

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So have you try to make exception for that program?

gaunt trench May 1, 2023, 2:23 AM

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yes its opera gx but it still happens

lapis spruce May 1, 2023, 2:24 AM

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Well I suggest to clean install windows from USB

gaunt trench May 1, 2023, 2:24 AM

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there is also a wmi activity error that pops up every now and then in the event viewer

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oh no

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could i partition the non boot drive for that?

lapis spruce May 1, 2023, 2:25 AM

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gaunt trench could i partition the non boot drive for that?

huh

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wut

gaunt trench May 1, 2023, 2:26 AM

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the second internal drive

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the one that's in the other slot?

lapis spruce May 1, 2023, 2:28 AM

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If you clean installing windows you don't need to touch the second drive?

gaunt trench May 1, 2023, 2:30 AM

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so i could use it as the "USB"? because i'm not sure if i have any usb drives laying around

lapis spruce May 1, 2023, 2:30 AM

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gaunt trench so i could use it as the "USB"? because i'm not sure if i have any usb drives la...

oh no, you need an external usb to install the installer.

gaunt trench May 1, 2023, 2:31 AM

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could i use an sd to usb adaptor?

lapis spruce May 1, 2023, 2:35 AM

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gaunt trench could i use an sd to usb adaptor?

maybe?

gaunt trench May 1, 2023, 2:35 AM

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oh yeah i also had to disable hypervisor and virtualization because i had gotten a bsod for them a few days prior

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they had to have been enabled when i got it because i had installed google play games without having to go in and enable them

lapis spruce May 1, 2023, 2:36 AM

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gaunt trench they had to have been enabled when i got it because i had installed google play ...

yes

gaunt trench May 1, 2023, 2:37 AM

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would that be why i may have to reinstall windows?

lapis spruce May 1, 2023, 2:38 AM

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gaunt trench would that be why i may have to reinstall windows?

not really

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but it does sounds like your windows installation is severely borked

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So better to start clean

gaunt trench May 1, 2023, 2:40 AM

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i did have to disable fast startup because account services failed to start often and i had to log in to some kind of dummy account and log back in again to actually log in a few weeks back

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with it turned on

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could my windows installation have gotten bad back then

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sorry if i'm being annoying i'm just trying to figure out when exactly i probably should have caught this

lapis spruce May 1, 2023, 2:43 AM

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I can't say when but it sounds like it's broken.

gaunt trench May 1, 2023, 2:45 AM

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i do actually remember hearing somewhere that fast startup can corrupt updates and i did turn it off afterwards and that solved that account services issue back then

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when i go to set up the iso it says in event viewer it says something about a stordiag error its still working i jsut went to check to see what its doing in event viewer

gaunt trench May 1, 2023, 3:26 AM

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should i do the bootable disk on another pc?

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it did make the bootable disk on my pc but those errors made me concerned

lapis spruce May 1, 2023, 3:33 AM

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gaunt trench should i do the bootable disk on another pc?

Yes, if possible

gaunt trench May 1, 2023, 3:50 AM

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Should I let it do that windows.old thing?

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If not how do I prevent it from doing it?

lapis spruce May 1, 2023, 3:51 AM

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gaunt trench If not how do I prevent it from doing it?

Delete all windows related partition (remember to back up data first)

gaunt trench May 1, 2023, 3:54 AM

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I don't have much on there that isn't backed up somewhere anyways so I should delete the windows ssd?

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lapis spruce May 1, 2023, 4:03 AM

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gaunt trench I don't have much on there that isn't backed up somewhere anyways so I should de...

Yes

gaunt trench May 1, 2023, 4:03 AM

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Anything else

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Just trying to be thurough

lapis spruce May 1, 2023, 4:11 AM

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gaunt trench Anything else

Nah

gaunt trench May 1, 2023, 4:23 AM

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So how do I check it worked just go to event viewer or wait for the stutter again?

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There's a bunch of errors that I think might be fixed after windows update does it's stuff but I'm not seeing that WMI Activity error

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I'll check again after the update

gaunt trench May 1, 2023, 4:58 AM

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Yeah I'm getting a bit concerned

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Those lsa server warnings are saying packages aren't signed as expected

gaunt trench May 1, 2023, 6:06 AM

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I'll update in the morning I'm too tired to concentrate and I've got a headache

gaunt trench May 1, 2023, 3:19 PM

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I woke up to these messages in event viewer I've looked up the error for that stornvme but I haven't had any issues with any of my internal drives

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gaunt trench May 1, 2023, 5:18 PM

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Should I be worried about those warnings?

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Also apparently that raidport1 issue was from bad firmware on my wd black internal ssd

lapis spruce May 1, 2023, 5:46 PM

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What the hell do you have in your laptop?

gaunt trench May 1, 2023, 6:07 PM

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I have a 4tb wd black and 64gb of ram

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But I'm pretty sure the warnings would be different if it was a issue with those

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I also replaced the wifi card but again I'm pretty sure they'd be different errors

lapis spruce May 1, 2023, 6:13 PM

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You run raid or something

gaunt trench May 1, 2023, 6:23 PM

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I've never run raid but apparently the raid thing had something to with outdated firmware on the SSD it went away after I installed new firmware it from WD's website

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Haven't since it since knocks on wood

lapis spruce May 1, 2023, 6:24 PM

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cringe

gaunt trench May 1, 2023, 6:24 PM

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I'm actually more worried about those warnings

gaunt trench May 1, 2023, 6:58 PM

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Supposedly according to some support boards those lsa and dcom warnings show up sometimes on clean boots by design but that doesn't explain the netwtw12 warning and the kernal event tracing error that seems to pop up in event viewer that says something about the NT Kernal Logger failing to start

#rare stutter issue and inability to use an external drive