Model: Legion 5 Pro with Ryzen 7 6800H and RTX 3070Ti
Describe the issue: During past 3 days I had 2 situations where laptop couldn't properly wake up after going dim/sleep. In the first case keyboard lighting turned back on but screen did not respond to any keys so I had press power button and shut it off manually. In the second case screen woke up but as I said the brightness was so low and I couldn't change that so had to restart the laptop.
What have you tried already?: Nothing yet, this is my first gaming laptop, so don't want to do anything before gaining knowledge about possible reasons and solutions
When did it start producing the issue: I literally bought my laptop 4 days ago and the first problematic case happened the next day
Did you install new drivers or software?: Yes, everything is up to date in Windows Update, GeForce Experience, Windows Store and Lenovo Vantage.
Can you provide images/videos to show us the issue: Nope, didn't take any screenshots, description of the issue tells it all
#Screen does not properly wake up after going dim/sleep
sweet egret
ocean token
Yes, tried to clean install windows
sweet egret
Yes, tried to clean install windows
Sorry for maybe dumb question, but can't waiting for next windows update to fix the issue be considered as an option? I have no idea how to do clean windows installations. Also, even if will install clean windows, won't it try and install the same update that cause this problem?
ocean token
Sorry for maybe dumb question, but can't waiting for next windows update to fix ...
usually clean install windows will clear out errors.
sweet egret
So this problem didn't occur since I posted about it here, but today it did again and this time it got even worse. So I left my laptop for 15-20 mins and when tried to wake it up it didnt respond for a few seconds. I thought maybe it is like last time when keyboard turned its lighting on but screen didn't. So i pressed keyboard a few more times and to my surprise screen turned on just to show me that laptop boots itself like I just pressed the power button instead of waking up straight to lockscreen... It simply turned itself off thus closing all my opened apps....
I am glad with my purchase of this laptop overall cause of its specs but this problem just drives me crazy af, cant leave expensive laptop for sometime because you never know how it is gonna behave itself when I will try to wake it up...
In the power and sleep settings I put so after 15 min screen dims and after and hour laptop goes to sleep (while being plugged), but turns out going dim is enough excuse for this laptop to to shut itself down...
Is there no other solution than clean installing windows? Can it be related to some driver issues? Or maybe there are some settings deep in the Windows that I am not aware?
ocean token
I suggest to try to disable fast startup, hybrid sleep, hibernation, and disable network connected standy
You can google each
sweet egret
Disable all at once or try to disable one at a time and try to replicate the problem to see if it worked or not?