I lost the ability to change the refresh rate from 60hz to 165hz after doing a BIOS update | Legion Series | Page 2

wide elm Feb 21, 2023, 4:14 AM

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Wifi you are 100% cannot connect yes?

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If cannot connect then follow what I say earlier

modern vessel Feb 21, 2023, 4:15 AM

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Can you possibly link it for me?

wide elm Feb 21, 2023, 4:16 AM

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I already link it

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you see

modern vessel Feb 21, 2023, 4:16 AM

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Okay one file similar to how the windows was

wide elm Feb 21, 2023, 4:16 AM

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?

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You press that one

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you press pc support

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you put in your laptop serial number

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I don't having your laptop serial number so i don't knowing which wifi card driver you need my friend

modern vessel Feb 21, 2023, 4:17 AM

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Ok

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@wide elm

wide elm Feb 21, 2023, 4:22 AM

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Please do for me a favor :) Check bottom of your legion laptop

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There will be a sticker about what wifi card is install

modern vessel Feb 21, 2023, 4:22 AM

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Right you did say that you did say that risitasnervous

wide elm Feb 21, 2023, 4:23 AM

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Did you finding the sticker?

modern vessel Feb 21, 2023, 4:23 AM

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There is a silver sticker only

wide elm Feb 21, 2023, 4:24 AM

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In that case pls navigating to your legion laptop again, and press windows key

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and open up "device manager"

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and tell me when you have 'device manager' open :)

modern vessel Feb 21, 2023, 4:25 AM

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Ok

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Done

wide elm Feb 21, 2023, 4:25 AM

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Can you seeing "Network Adapters"

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With arrow next to it

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Please press on arrow and show me what it says :)

modern vessel Feb 21, 2023, 4:26 AM

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wide elm Feb 21, 2023, 4:26 AM

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And what about under "Other Devices"

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can you show to me what you seeing when you press arrow of other devices

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:)

modern vessel Feb 21, 2023, 4:27 AM

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wide elm Feb 21, 2023, 4:28 AM

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OK, I see. Let us start with first Realtek wifi driver. Pls install from Lenovo site onto the USB from your other laptop, then move the USB to the legion laptop

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Once we have wifi driver and connect to wifi, the rest of the driver can install :)

modern vessel Feb 21, 2023, 4:30 AM

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Okay I installed it

wide elm Feb 21, 2023, 4:30 AM

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Downloaded it or installed it?

modern vessel Feb 21, 2023, 4:30 AM

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Yes

wide elm Feb 21, 2023, 4:30 AM

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Which one

modern vessel Feb 21, 2023, 4:31 AM

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Both

wide elm Feb 21, 2023, 4:31 AM

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You now its on USB?

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Ok

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And now can you connecting to wifi?

modern vessel Feb 21, 2023, 4:31 AM

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Downloaded from other USB plugged into Legion and then hit it to make it run and then it gave the option to install. So far no change

wide elm Feb 21, 2023, 4:31 AM

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Ok, then now u go into device manager and show me what network adapter show

modern vessel Feb 21, 2023, 4:32 AM

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No change

wide elm Feb 21, 2023, 4:32 AM

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Ok, then now can u trying do the same with the Killer driver

modern vessel Feb 21, 2023, 4:32 AM

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Okay and while I'm out at the Intel I'm assuming

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While I'm at it

wide elm Feb 21, 2023, 4:33 AM

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one at time :) you can download both file

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but pls install one at time :)

modern vessel Feb 21, 2023, 4:38 AM

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wide elm Feb 21, 2023, 4:39 AM

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congratulations :)

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now can u go to windows update

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and let it update all the update

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and while its update, can you check your display setting and see if you seeing your 165hz now :)

modern vessel Feb 21, 2023, 4:40 AM

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Shouldn't I wait till it asks me to restart? I didn't even see 30 80 TI or UHD under display so I think the driver still have to be installed for them

wide elm Feb 21, 2023, 4:40 AM

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yes correct

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it need install them driver first

modern vessel Feb 21, 2023, 4:40 AM

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Okay

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Fingers crossed

wide elm Feb 21, 2023, 4:40 AM

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for that, we need update all windows update first :)

modern vessel Feb 21, 2023, 4:40 AM

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What originally let to all this mess was the BIOS update

wide elm Feb 21, 2023, 4:40 AM

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but please also install this driver for nvidia, not the windows update one

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1 moment i get u file

modern vessel Feb 21, 2023, 4:41 AM

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Okay

wide elm Feb 21, 2023, 4:42 AM

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https://us.download.nvidia.com/Windows/512.59/512.59-notebook-win10-win11-64bit-international-dch-whql.exe

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Please downloading that file and run it, use custom installation, and install DRIVER ONLY, do not install Geforce experience

modern vessel Feb 21, 2023, 4:42 AM

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Okay. Is there something wrong with GE Force?

wide elm Feb 21, 2023, 4:42 AM

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yes, its not helpful and can causing issue even

modern vessel Feb 21, 2023, 4:43 AM

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Oh okay

wide elm Feb 21, 2023, 4:50 AM

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have you restart yet?

modern vessel Feb 21, 2023, 4:51 AM

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Yes I restarted. It's not looking good it's still at 60

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But there are still plenty of updates

wide elm Feb 21, 2023, 4:51 AM

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pls install all update first :)

modern vessel Feb 21, 2023, 4:52 AM

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Okay something just happened to the screen. Maybe that was it right there

wide elm Feb 21, 2023, 4:52 AM

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yes thats most likely igpu driver

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:)

modern vessel Feb 21, 2023, 4:52 AM

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cringe

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chad

wide elm Feb 21, 2023, 4:52 AM

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its most likely just swap from default microsoft display driver

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and now its on correct driver :)

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after update finish then restart and checking refresh rate available again ok :)

modern vessel Feb 21, 2023, 4:52 AM

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Yeah it went from looking like a '90s laptop to really modern all of a sudden LOL

wide elm Feb 21, 2023, 4:52 AM

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scaling fix too rightr?

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right?

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just now

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its no longer all super big?

modern vessel Feb 21, 2023, 4:54 AM

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Yeah it looks good now but still no 165 Hertz

wide elm Feb 21, 2023, 4:54 AM

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did you restart yet?

modern vessel Feb 21, 2023, 4:55 AM

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I restarted one time. And right now I put it to install all and then to restart on its own

wide elm Feb 21, 2023, 4:55 AM

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try restart after all installed :)

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if still not work, then we will adding 165hz via CRU because sometimes, even if driver its all correct, windows will not show higher refresh rate :)

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it's sometimes windows issue

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but no longer there is 146.whatever hz option mean original issue is fixed :)

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so i say congratulations my friend :)

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touchpad its work yet?

modern vessel Feb 21, 2023, 4:57 AM

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No I deleted cru like yesterday in the that's why I didn't show up. Touchpad works now works now

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It's restarting but it's taking a long time

wide elm Feb 21, 2023, 4:58 AM

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thats normal after many update :)

modern vessel Feb 21, 2023, 4:59 AM

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Okay. Hopefully my issue regarding all the modes besides dgpu is gone

wide elm Feb 21, 2023, 4:59 AM

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:)

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we are good now? @modern vessel

modern vessel Feb 21, 2023, 5:03 AM

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tbh... its exactly how it was before all this. But, I don't think there's much more we could have done. Thanks though I appreciate your help

wide elm Feb 21, 2023, 5:03 AM

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then im very sorry, maybe the lenovo technician can fix with board replacement

modern vessel Feb 21, 2023, 5:04 AM

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165 is not back. Only with dgpu mode

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So you think it is the motherboard then?

wide elm Feb 21, 2023, 5:04 AM

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no

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i think its weird software bug

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and i think its fine if u just re-adding 165hz profile via cru

modern vessel Feb 21, 2023, 5:04 AM

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I'm unable to reach 165 with crew I can only get as high as 146

wide elm Feb 21, 2023, 5:05 AM

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you trying CRU in windows 11 now too?

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can you pls hop in vc and screenshare with me so ican checking its all do correctly?

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#1002248114050187324

modern vessel Feb 21, 2023, 5:05 AM

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I have only had Windows 11

wide elm Feb 21, 2023, 5:05 AM

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can you pls joining vc and screenshare

modern vessel Feb 21, 2023, 5:06 AM

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I've been talking to you through my cell phone what would I need in order to do that?

wide elm Feb 21, 2023, 5:06 AM

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you can also join voice call with cell phone and turn on camera, pointing towards laptop screen

modern vessel Feb 21, 2023, 5:07 AM

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I click on it and nothing happened

wide elm Feb 21, 2023, 5:08 AM

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ok then can u just open your CRU and show to me what you see?

modern vessel Feb 21, 2023, 5:09 AM

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All right I'm just going to let this finish installing. Had to do troubleshoot on the updater because it got stuck

wide elm Feb 21, 2023, 5:09 AM

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ok

wide elm Feb 21, 2023, 5:09 AM

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modern vessel I'm unable to reach 165 with crew I can only get as high as 146

this was with CRU in this new installation?

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or in the old one only

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we will try with CRU again this installation :)

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can u also confirming if you saw the Lenovo Legion logo or the very blurry Windows logo when u rebooted?

modern vessel Feb 21, 2023, 5:10 AM

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I have not seen the Lenovo Legion in a few hours has it only shows up when the computer is in dgpu mode

wide elm Feb 21, 2023, 5:10 AM

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Ok then we will first trying the CRU

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When you have CRU install please tell me

modern vessel Feb 21, 2023, 5:11 AM

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Crew will work but only up to 146 hertz. What really is bothering me is the logo. I know it points to a deeper issue and I know it's making every mode except for dgpu basically useless

wide elm Feb 21, 2023, 5:12 AM

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In the newest one?

modern vessel Feb 21, 2023, 5:12 AM

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Also, I went into and video control panel and I moved it from Optimus to automatic select

wide elm Feb 21, 2023, 5:12 AM

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Can you pls open your CRU here and show to me

modern vessel Feb 21, 2023, 5:12 AM

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I I have not downloaded it right now. Still working on the updates it's stuck on resolving problems

wide elm Feb 21, 2023, 5:12 AM

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I see

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the logo do not point to deeper issue 99% of time

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so do not worry my friend :)

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unless you want the lenovo legion logo to showing

modern vessel Feb 21, 2023, 5:13 AM

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Well in this case the fact that it only turns on when it is running on the 3080 TI graphics seems to me like it is not switching when it is supposed to

wide elm Feb 21, 2023, 5:14 AM

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so you saying the laptop only turn on when 3080 ti Dgpu only mode is select?

modern vessel Feb 21, 2023, 5:16 AM

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When it is showing the low res Windows logo it is not using neither the UHD or the 3080 TI graphics I'm assuming. Because you HD would still be showing up pretty nice. This one looks all choppy so I'm thinking it is just like a default windows display that it's using to boot up. And then the problem gets worse when it kind of makes my other modes useless. Not saving power and whatnot in hybrid mode because it's not switching anything

wide elm Feb 21, 2023, 5:16 AM

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modern vessel When it is showing the low res Windows logo it is not using neither the UHD or t...

if it not using the UHD or the 3080 ti graphics, you dont see screen

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the UHD is only the name of the iGPU

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if its not using the 2 of them, that mean that there is no display out

modern vessel Feb 21, 2023, 5:17 AM

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Yesterday I deleted both drivers at the same time and made sure they were deleted and was still able to see the screen

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It looked all fat and choppy but I was still able to see

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But I don't know. I suppose you are right

wide elm Feb 21, 2023, 5:17 AM

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because it defaulting to the microsoft basic display adapter

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I also suspecting this maybe the driver that windows update pushing out for intel IGPU driver

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if you can pls navigating to intel website and downloading older iGPU driver, and then wushowhide the windows update one :)

modern vessel Feb 21, 2023, 5:18 AM

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Now the troubleshooter is not wanted to advance these last updates so it's stuck

wide elm Feb 21, 2023, 5:21 AM

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In that case then I advising you follow up with your lenovo technician my friend :)

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Unfortunately it look like we unable to resolve your problem over web, technician will be able to better help physically with device in hand and doing testing :)

modern vessel Feb 21, 2023, 5:22 AM

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All right last updates installed. If you want to link me the crew I should download

wide elm Feb 21, 2023, 5:22 AM

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We spend close 2 hr do what should do in 15 minute so unfortunately my time for this problem is all use up :) sorry my friend, I hope the lenovo technician helping you to fix :)

#I lost the ability to change the refresh rate from 60hz to 165hz after doing a BIOS update