brand new 5i pro won't wake from sleep | Legion Series | Page 1

late sail Dec 5, 2022, 6:54 PM

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My week old Legion 5i pro doesn't want to wake from sleep mode. I first noticed it 2 days after I got the laptop when it was left idle and went into sleep mode it won't wake up the keyboard and mouse lights up and I'm pretty sure the computer is on but the screen stays black. I read on here to turn the laptop off unplug the power cord and hold the power button for 60 seconds so I did that and it fixed the issue for 3 days. Until last night it happened again before I went to bed I wasn't able to wake it from sleep and had to hold the power button to shut it down like before. I did add a second SSD but this issue was happening before I added it and I did the "fix" after so I don't believe that's related. I did update everything including my BIOS the day I got the laptop. Any advice is greatly appreciated!

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Should I look into returning it?

little wing Dec 5, 2022, 9:11 PM

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Can you try and load BIOS defaults and show me where it says Networking in Standby disabled

viral hemlock Dec 20, 2022, 5:29 AM

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Any updates on this? I've had a similar issue when trying to wake my laptop from hibernation. Sometimes it will return to the login screen, but I'm often forced to force a shutdown and reboot it. I've had occasional luck running through the Power Plans, opening and closing the lid a few times, and pressing the power button, but a laptop this expensive should readily wake up every time.

median grotto Dec 20, 2022, 7:01 PM

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Same issue. Laptop won't shut down or go into a sleep mode. It becomes completely unresponsive and the only solution is to hold the power button down for 5 seconds.

little wing Dec 20, 2022, 11:42 PM

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@viral hemlock @median grotto
Try

Disabling Networking in Standby by using powersettingsexplorer or from #1020285176531669012
Resetting BIOS to defaults (Load Defaults)
EC reset

median grotto Dec 20, 2022, 11:57 PM

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@little wing I found this guide: https://discordapp.com/channels/761178912230473768/1029845133291687966 in the knowledge base

However, I don't have modern standby (S0 Low Power Idle), see attached screenshot

viral hemlock Dec 21, 2022, 12:11 AM

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Mine doesn't have the S0 mode either.
@median grotto which graphics card do you have? OP has a 3070 and mine is a 3070 Ti, so I'm wondering if it has anything to do with that series.

median grotto Dec 21, 2022, 12:11 AM

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3070

median grotto Dec 21, 2022, 10:45 PM

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@late sail Did you manage to resolve anything? Did you return the device?

rancid flax Dec 22, 2022, 4:30 AM

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median grotto <@136579121542201344> I found this guide: https://discordapp.com/channels/761178...

S3 sleep is not supported by win 11 I guess, but that's the best sleep mode, you can watch LTT video on it.

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Try updating the BIOS

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Check if you have S3 sleep enabled in BIOS because Linux has support for it and I think some BIOS have option to enable S3 by entering advanced BIOS menu, like IdeaPad and ThinkPad have it.

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Try disabling S3 sleep and it'll move to modern standby (S0) state

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There is an advanced BIOS where you can try disabling S3 sleep.

to-all-amd-laptop-owners-you-can-turn-on-s3-sleep-mode-v0-738kch68r30a1.jpg

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From what I read online that it is now not possible to enter advanced BIOS on 2022 legion. Because Lenovo has permanently locked it.

vestal flax Dec 22, 2022, 6:42 AM

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rancid flax From what I read online that it is now not possible to enter advanced BIOS on 20...

that is not entirely true. you still can access the advanced BIOS with a tweak made by @mild aspen. check out #bios-fd

little wing Dec 22, 2022, 8:04 AM

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You can for open advanced for AMD and unlock it for Intel

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for basically any version so far

sonic stream Dec 22, 2022, 11:55 AM

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I have the same issue and in fact made a post with a video documenting it

median grotto Dec 22, 2022, 12:54 PM

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rancid flax Try disabling S3 sleep and it'll move to modern standby (S0) state

I've just tried to disable all sleep, hibernate, fast startup options. I just want to be able to shut down the laptop safely without having to hold the power button in. Restarting works just fine, the laptop does a full power cycle and switches off. I just can't get it to switch off entirely without holding the power button. And I've tried Shift + Shut down as well, to no avail.

little wing Dec 22, 2022, 12:54 PM

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Are all laptops in question with AMD CPUs?

median grotto Dec 22, 2022, 12:54 PM

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Intel, 12th Gen

little wing Dec 22, 2022, 12:55 PM

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Legion 5 Pro?

median grotto Dec 22, 2022, 12:55 PM

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Yess

little wing Dec 22, 2022, 12:55 PM

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In BIOS, is your Secure Boot On?

median grotto Dec 22, 2022, 12:56 PM

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Yes, I have tried to switch it off in the past, but I can give it another go if you think it might help? Especially with all the sleep modes disabled now

little wing Dec 22, 2022, 12:56 PM

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Can you Load Defaults in BIOS

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and then open powersettingsexplorer

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you can google it

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its an app that shows you power plan options

median grotto Dec 22, 2022, 12:58 PM

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little wing Can you Load Defaults in BIOS

Brb, will restart and restore BIOS to defaults

little wing Dec 22, 2022, 12:58 PM

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Take your time

median grotto Dec 22, 2022, 12:58 PM

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little wing its an app that shows you power plan options

Got the app, looks nice

little wing Dec 22, 2022, 12:58 PM

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no rush

median grotto Dec 22, 2022, 1:00 PM

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little wing Can you Load Defaults in BIOS

Done

little wing Dec 22, 2022, 1:00 PM

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When you are in Windows, open the app and send screen

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Do you have power plans? or just Balanced?

median grotto Dec 22, 2022, 1:01 PM

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Just balanced

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little wing Dec 22, 2022, 1:01 PM

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Networking Connectivity in Standby

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click on it

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put on Disabled for AC and DC

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hit save

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IF you add more power plans, make sure to do that for all of them

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When you do that

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What mode are you in? Hybrid?

median grotto Dec 22, 2022, 1:02 PM

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I think I had already disabled it in the policy manager prior

median grotto Dec 22, 2022, 1:02 PM

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little wing What mode are you in? Hybrid?

Hybrid yes

little wing Dec 22, 2022, 1:02 PM

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sure

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Okay, reboot laptop now

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is it on charger?

median grotto Dec 22, 2022, 1:03 PM

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median grotto Dec 22, 2022, 1:03 PM

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little wing is it on charger?

No, should it be?

little wing Dec 22, 2022, 1:04 PM

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Try it like this

Laptop boots up, on battery
Open any app
Click on power button

Does it kill screen?
Is the power button breathing?
Did it stay instead of breathing?
Did it change color?

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After clicking on button, wait for 15s

median grotto Dec 22, 2022, 1:05 PM

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little wing Okay, reboot laptop now

Will reboot now, using restart
And then follow the steps brb

median grotto Dec 22, 2022, 1:08 PM

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little wing Try it like this 1. Laptop boots up, on battery 2. Open any app 3. Click on pow...

The power button on the laptop I presume yes?

little wing Dec 22, 2022, 1:08 PM

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Yes, there is no other power button

median grotto Dec 22, 2022, 1:08 PM

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With these settings?

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little wing Dec 22, 2022, 1:08 PM

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You want sleep

median grotto Dec 22, 2022, 1:08 PM

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No

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Just safe shut down, power off completely

little wing Dec 22, 2022, 1:09 PM

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The whole point is people lose sleep

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as an option

rancid flax Dec 22, 2022, 1:09 PM

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Is it not shutting down when you hit shut down?

median grotto Dec 22, 2022, 1:09 PM

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lol I don't use sleep

little wing Dec 22, 2022, 1:09 PM

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...

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You are not using sleep because you cant get it to wake up

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The whole point of my guide is to pinpoint what went wrong for sleep/wake up

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I had the same situation with Slim

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made it work as it should

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sleeps and shuts down as it always did

little wing Dec 22, 2022, 1:10 PM

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rancid flax Is it not shutting down when you hit shut down?

Why would it shut down

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Power button serves three usages

Power on
Sleep on click
Shut down on hold

rancid flax Dec 22, 2022, 1:11 PM

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little wing Why would it shut down

Why wouldn't?

little wing Dec 22, 2022, 1:11 PM

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Because its a laptop my guy

median grotto Dec 22, 2022, 1:11 PM

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It starts to shut down when I click shut down in the Windows menu or press the power button

Windows then shows me the shutting down message, the screen goes black, the Num Lock key light goes off, the keyboard backlight stays on, the fans stay on, the power button LED stays on and the laptop is still on...

If sleep would work, and I could wake from sleep, that'd be great too, but also requesting the laptop to sleep will have the same effects, so I thought the problem was related to the laptop going into some kind of sleep state and freezing up.

rancid flax Dec 22, 2022, 1:12 PM

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median grotto It starts to shut down when I click shut down in the Windows menu or press the p...

I guess shutdown is broken

little wing Dec 22, 2022, 1:12 PM

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The post you guys took over is problems with wakeup

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Not shut down

median grotto Dec 22, 2022, 1:12 PM

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Because regardless of whether I choose Sleep or Shut Down, the same behavior occurs, and the laptop becomes unresponsive

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I have the same problem, laptop does not wake from sleep

little wing Dec 22, 2022, 1:12 PM

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Just default the sleep settings

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And try if you can wake it up from sleep now

median grotto Dec 22, 2022, 1:13 PM

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Ok, will try

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But then I have to enable sleep mode again

little wing Dec 22, 2022, 1:14 PM

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The post you took over is wake up

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not shutdown

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You need a post for shut down and maybe get it on video

median grotto Dec 22, 2022, 1:15 PM

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I mean, I made a post for both: https://discord.com/channels/761178912230473768/1054838771402686514

little wing Dec 22, 2022, 1:15 PM

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Ill try to replicate

median grotto Dec 22, 2022, 1:15 PM

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But this one got responses

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I can add a video
@sonic stream posted a video already tho: #1055385883852951602 message

little wing Dec 22, 2022, 1:21 PM

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You could also enable Modern Standby using SREP but that requires a reinstall of Windows + loading defaults and disabling networking connectivity to see if it sleep correctly

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I see no reason as to why 12th gen would have S3 sleep when its capable of Modern Standby

median grotto Dec 22, 2022, 1:22 PM

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This is default in my cmd ...

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After a clean install of Windows 11

little wing Dec 22, 2022, 1:22 PM

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The setting is in BIOS, you can access via SREP

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My messages are filled with info

median grotto Dec 22, 2022, 1:24 PM

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I don't necessarily want to modify the BIOS more than flashing a different stock version onto it as the device is still under warranty and premium support... They can only get to it after Christmas though, which is why I posted for advice/tips/ideas on Discord as to why the device is behaving as it is.

little wing Dec 22, 2022, 1:25 PM

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Flashing what?

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Oh you mean upgrading BIOS?

median grotto Dec 22, 2022, 1:25 PM

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Yes

little wing Dec 22, 2022, 1:25 PM

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Right... SREP is just a tool that lets you have advanced access

median grotto Dec 22, 2022, 1:25 PM

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Would using SREP void the warranty?

little wing Dec 22, 2022, 1:25 PM

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If you wish to, try it

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No

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They cant know you changed anything, easy to revert settings you change by loading defaults

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Just dont touch voltages and you are golden

rancid flax Dec 22, 2022, 1:27 PM

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On the other note, If you have a spare USB, you could try a live booting different Linux distro like Manjaro and see if everything works normally.. and verify that there are no issues with the hardware.

little wing Dec 22, 2022, 1:28 PM

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This is 99% no hardware issue but bad Sleep usage correlated to BIOS being set to S3 instead of Modern

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or any other software thing - like gpu drivers

rancid flax Dec 22, 2022, 1:31 PM

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little wing This is 99% no hardware issue but bad Sleep usage correlated to BIOS being set t...

Yeah I thought that too, but I wasn't sure about entering advanced BIOS was allowed in latest legion..

little wing Dec 22, 2022, 1:31 PM

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If you change voltages, you are probably donzo

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anything else should be safe

rancid flax Dec 22, 2022, 1:32 PM

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Yeah

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Can't wait to get my Legion, Lenovo is just delaying my custom order 😐

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Great support @little wing I hope he'll be able to resolve it.

little wing Dec 22, 2022, 1:36 PM

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Trying everything I have in my knowledge

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Else we wait for proper BIOS update

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you could do that before anything else really

rancid flax Dec 22, 2022, 1:37 PM

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Is he using latest BIOS?

median grotto Dec 22, 2022, 2:18 PM

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little wing This is 99% no hardware issue but bad Sleep usage correlated to BIOS being set t...

I will try to check what Sleep usage is set using the Advanced BIOS tool

little wing Dec 22, 2022, 2:18 PM

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its S3, you saw it in cmd

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S3 Enabled vs Modern Standby Enabled

median grotto Dec 22, 2022, 2:18 PM

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rancid flax Is he using latest BIOS?

I am currently using J2CN40WW
When I received the laptop, the problem was not there, perhaps a Windows update bugged it

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I've tried the latest BIOS version from Lenovo as well, but the problem persists, that's why I backflashed to J2CN40WW

median grotto Dec 22, 2022, 2:19 PM

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little wing S3 Enabled vs Modern Standby Enabled

I mean, should I try to set it to Modern Standby instead in the advanced BIOS settings?

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Also, thank you for the input

little wing Dec 22, 2022, 2:23 PM

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Yes

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You probably need to reinstall Windows, so keep that in mind

rancid flax Dec 22, 2022, 2:30 PM

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little wing its S3, you saw it in cmd

I'm surprised why lenovo shipped BIOS without enabling modern standby.. I hope my laptop laptop comes with S3 enabled so it would be a breeze to setup sleep in Linux.

little wing Dec 22, 2022, 3:03 PM

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It can be a bad setting for BIOS or not enough testing done

sonic stream Dec 22, 2022, 9:53 PM

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@little wing at least for now resetting bios to default seems to have fixed it

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I'll update if the problems returns, which it has in the past

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also fyi I have bios version J2CN43WW

rancid flax Dec 23, 2022, 5:24 AM

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sonic stream <@136579121542201344> at least for now resetting bios to default seems to have f...

Is modern standby(S0) enabled now?

little wing Dec 23, 2022, 6:04 PM

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I dont think that user changed it

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Donald was supposed to do that

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but it seems its easy to fix

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same as Slim

median grotto Dec 23, 2022, 10:58 PM

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I can't figure out SREP right now and to be honest, I've been trying to find a solution for this issue for weeks now and I'm just waiting until after Christmas to phone up Customer Support. If they don't just replace the unit, I'll just request a refund

little wing Dec 23, 2022, 11:35 PM

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median grotto I can't figure out SREP right now and to be honest, I've been trying to find a s...

Try 43WW and load defaults

worn hazel Dec 24, 2022, 12:35 AM

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Same issue on 5 pro

median grotto Dec 24, 2022, 2:17 AM

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little wing Try 43WW and load defaults

I've already tried that. And the customer support on the Lenovo Forums said I should upgrade to the 46ww 🤷‍♂️

little wing Dec 24, 2022, 2:11 PM

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Yes, but you are still on the shutdown part of your issue

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not sleep, right?

rancid flax Dec 24, 2022, 4:23 PM

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median grotto I can't figure out SREP right now and to be honest, I've been trying to find a s...

Try different OS, any Arch based distros like Manjaro or Ubuntu based Pop OS have latest kernel and should support your laptop hardware. See if the issue still persists

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I think you can also try installing Windows 10.

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I'm not sure what is causing issues with the shutdown

median grotto Jan 3, 2023, 11:09 AM

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Fixed the issue. Motherboard replacement was necessary.
Sleep and shut down work correctly now.

little wing Jan 3, 2023, 11:48 AM

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huh?

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so that basically tells us nothing of what was actually the problem

median grotto Jan 3, 2023, 6:37 PM

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Hardware fault

little wing Jan 3, 2023, 6:53 PM

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what hardware was at fault? the whole mobo?

median grotto Jan 16, 2023, 3:51 PM

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Probably some component in the power management module on the motherboard

#brand new 5i pro won't wake from sleep