#teardown was working a couple days ago now i get a white screen with the message not responding

33 messages · Page 1 of 1 (latest)

violet haven
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teardown was working a couple days ago now i get a white screen with the message not responding

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ive tries uninstalling and reinstalling but it still doesnt work

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my son is the one who plays the game and we didnt have any problems untill he started subscribing to different items ingame.

modest rock
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When does it start not responding? When you start a level, the game, or something else?

violet haven
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during startup it pulls up a tab for teardown but nothing loads and when you click anywhere it says not responding

tribal ravenBOT
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Verify Steam Files
  1. Open the Steam client.
  2. Navigate to your Library.
  3. Right-click on Teardown and select "Properties".
  4. Click on the "Local Files" tab.
  5. Click "Verify Integrity of Game Files".
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Update drivers and Windows and reboot
  1. For Nvidia Users:
    You can update drivers via Geforce Experience or their driver page.
  2. For AMD Users:
    You can check for updates using the AMD Radeon Settings or by navigating to their driver page.
  3. After updating drivers, search for "Windows Update" in the Start menu and install any available updates.
  4. Once updates are installed, restart your computer.
violet haven
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there is no local files on mine

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i verified it and my driver is up to date

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and its still not responding

tribal ravenBOT
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Find CPU and GPU information
  1. Press the Windows key type in "Task Manager" or enter the shortcut, "ctrl+shift+esc"
  2. Go to the Performance tab and look for CPU and GPU sections.
  3. You can see the name, usage, speed, and temperature of your CPU and GPU.
  4. Relevant information the support team will need is the name of the CPU and GPU.
violet haven
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GPU 0

Intel(R) UHD Graphics

Driver version:    31.0.101.5081
Driver date:    12/9/2023
DirectX version:    12 (FL 12.1)
Physical location:    PCI bus 0, device 2, function 0

Utilization    4%
Dedicated GPU memory    0.0/6.0 GB
Shared GPU memory    0.8/7.9 GB
GPU Memory    0.8/7.9 GB
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GPU 1

NVIDIA GeForce RTX 4050 Laptop GPU

Driver version:    32.0.15.7216
Driver date:    1/26/2025
DirectX version:    12 (FL 12.1)
Physical location:    PCI bus 1, device 0, function 0

Utilization    0%
Dedicated GPU memory    0.0/6.0 GB
Shared GPU memory    0.0/7.9 GB
GPU Memory    0.0/13.9 GB
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CPU

12th Gen Intel(R) Core(TM) i7-12650H

Base speed:    2.70 GHz
Sockets:    1
Cores:    10
Logical processors:    16
Virtualization:    Enabled
L1 cache:    864 KB
L2 cache:    9.5 MB
L3 cache:    24.0 MB

Utilization    8%
Speed    1.82 GHz
Up time    0:00:08:51
Processes    257
Threads    3932
Handles    122747
violet haven
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its weird when i let i load on the white screen it will work after about an hr without touching anything

violet haven
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Hello? So are you guys going to help me figure out what is going on with this game because I can't get a refund and I purchased a game from you guys that doesn't work

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I can't get a refund because I was on it for more than 2 hours because I had to leave it up and running just to be able to play it. I wouldn't care about the game but I bought it for my 6yr old to play. It's beyond frustrating that I purchased a $30 game from a reputable service and it doesn't work and now no one is responding on how to fix the problem.

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@tribal raven

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I literally factory reset my computer reinstalled steam and the game and nothing is working

knotty silo
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are you on GPU 0?

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I saw that you got GPU 0 and GPU 1

weary jetty
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Yeah you need to be on your Gpu and not your cpus gpu

knotty silo
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To change what GPU the game is running once, go to Windows Settings > System > Display > scroll down > Graphics > under "Add a program" / "Add an app" > make sure that Desktop app is selected > click on the browse button > navigate to Teardown root directory > select teardown.exe > you'll notice that Teardown got added to the list below > Click on Teardown > Options > select High performance > click OK > Run the game

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@violet haven (so you see we replied)

violet haven
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Is there a way to get someone to call me on discord? Because I'm in my windows settings under system but there is no option for screen.

knotty silo
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Display*

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I'm translating too quickly 🤣

violet haven
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It shows display, sound, notifications,focus, power and battery, storage,nearby sharing,for developers, activation, troubleshoot , recovery, projecting to this pc, remote desktop, clipboard, system components, optional features, and about. Those are all the options it shows me under system

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Ok

knotty silo
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Anyway i'll go to sleep, I need to sleep more

violet haven
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Add desktop app?

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Or Microsoft