When I download files from the machine tab, Where does it download them to? | Mainsail | Page 1

long crestBOT Jun 22, 2024, 10:47 PM

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Ahoi @last pine!
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lime fog Jun 22, 2024, 10:50 PM

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I don't understand the question. Are you scared to press it? It's just a basic download button, like you would download stuff on a different website too

last pine Jun 22, 2024, 10:50 PM

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No I pressed it but I have no idea where it downloaded the file to?

lime fog Jun 22, 2024, 10:52 PM

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Like I said, it's just a basic download button

long crestBOT Jun 22, 2024, 10:52 PM

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Ahoi @last pine!
It looks like you did not provide all the necessary information we need to help you.
Please upload your logfiles and a detailed description of your problem.
For further information see: https://docs.mainsail.xyz/faq/getting-help/discord#provide-information
Note: We only accept .log and .txt files as log files.
This is an automated message

Discord | Mainsail

We are glad to help and chat with you on our Community Discord, but if you need help and want the best support possible you should, follow a few simple rules:

lime fog Jun 22, 2024, 10:52 PM

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So wherever downloads go to on your not named browser/OS, there it should go to, if the download works

last pine Jun 22, 2024, 10:53 PM

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Nope it is not there

lime fog Jun 22, 2024, 10:53 PM

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Then send a log like the bot just told you ^^

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Moonraker.log

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I will look into it tomorrow

last pine Jun 22, 2024, 10:54 PM

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Many thanks I will try to work out how to to do a log file

lime fog Jun 22, 2024, 10:55 PM

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Download it with a sftp client

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The location is ~/printer_data/logs

last pine Jun 22, 2024, 10:56 PM

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OK I have no idea what any of that means....I will do some googling and reading.

lime fog Jun 22, 2024, 10:56 PM

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Sometimes I just forget that people cannot download it, if they got problems with it 🙈

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sftp client should get you some program and the path is short for /home/<your_username>/printer_data/logs.

last pine Jun 22, 2024, 10:58 PM

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My issue is that I inadvertently deleted my printer.cfg file and I have a config-20240623-104835.zip file that I think has a saved printer.cfg file in it that I would like to trya and restore the printer.cfg file from.

lime fog Jun 22, 2024, 10:58 PM

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You can download all the files with a sftp client

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And with a log we might get some info on what's wrong with your Mainsail download

last pine Jun 22, 2024, 10:59 PM

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OK I think I am way out of my depth at this point. I am not a computer guy so this is all a foriegn language to me.

lime fog Jun 22, 2024, 10:59 PM

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Just google sftp client

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On windows it would be something like winscp

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I can help you tomorrow more in depth maybe, if I got the time, but it's 1 am for me now, so I'm going to bed

last pine Jun 22, 2024, 11:01 PM

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Many thanks, sorry to interrupt your sleep.

lime fog Jun 22, 2024, 11:02 PM

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You don't. It's my choice that I'm still awake. I don't have to answer you, if I don't want to ^^

last pine Jun 22, 2024, 11:22 PM

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OK got the file and I am now trying to attach it here.

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OK I think the issues is that file when I open it is empty.

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📎 moonraker.log

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📎 moonraker.log.2024-06-21

lime fog Jun 23, 2024, 9:19 AM

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You never tried even once to download a file according to those two logs

lime fog Jun 23, 2024, 2:46 PM

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Make a video of the browser showing how you download the files

last pine Jun 24, 2024, 4:30 AM

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lime fog You never tried even once to download a file according to those two logs

Arn't those the two files of interest?

last pine Jun 24, 2024, 5:36 AM

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OK I understand...You are saying that whatever I was doing to download the files was not actually downloading them. That analysis seems likely to me.

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I am just ticking the files I want to down load and then right mouse clicking to bring up the dialogue box and then clicking on the downlad tab.

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I also tried clicking on the file I want to download and then hitting the green download button at the top.

lime fog Jun 24, 2024, 9:45 AM

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Please make a video that I can see if anything happens

lime fog Jun 24, 2024, 9:46 AM

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last pine OK I understand...You are saying that whatever I was doing to download the files...

Iirc the log logs file downloads. In your log there is no file download request

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Also open the browser console and see if there are any errors

last pine Jun 25, 2024, 12:31 AM

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Nothing showing in console.

last pine Jun 25, 2024, 12:54 AM

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When I went to record a video I discovered the problem. I access Mainsail interface via the 'Device' tab in OrcaSlicer rather than directly via a web browser. When I access it directly via a web browser the download works perfectly!

lime fog Jun 25, 2024, 8:35 AM

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last pine When I went to record a video I discovered the problem. I access Mainsail inter...

This is an issue, appearing way too often, that people just use their browser, seeing problems and then complain here 😦

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Next time, just close this post instead of deleting the first message

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Right click on the post or top right three dots menu

last pine Jun 25, 2024, 8:35 AM

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lime fog This is an issue, appearing way too often, that people just use their browser, s...

I wasn't complaining....just seeking help

lime fog Jun 25, 2024, 8:36 AM

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Yeah I know. It was a complaint of mine, that there browser is pretty bad

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Even their upload is only octoprint compatible, therefore you need to use the [octoprint_compat] section in moonraker

last pine Jun 25, 2024, 8:37 AM

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Oh you were referring to OrcaSlicers browser.

#When I download files from the machine tab, Where does it download them to?