#Trouble downloading logs

1 messages · Page 1 of 1 (latest)

stable cobaltBOT
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Ahoi @ebon sleet!
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Ahoi @ebon sleet!
It looks like you did not provide all the necessary information we need to help you.
Please upload your logfiles and a detailed description of your problem.
For further information see: https://docs.mainsail.xyz/faq/getting-help/discord#provide-information
Note: We only accept .log and .txt files as log files.
This is an automated message

Discord | Mainsail

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charred ice
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I am NOT ABLE to download the log files !!!!

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That's the point

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And YES I provided a detailled explanation of my trouble

reef patio
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cool down!

this is a bot and here is a detail which one it is looking for:

Note: We only accept .log and .txt files as log files.
so you dont provide any log file for this bot!

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so a short description. mainsail itself only provides a url to the log. nothing more. if you click on the "download button", your browser open a new tab with this url and start the download. so if the download breaks during the download, it is a network/browser/proxy issue.

when i read your url above https://3d.caxa.ca... so it looks like a setup with a reverse proxy. so i think your reverse proxy create this issue

charred ice
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No reverse proxy

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only a DNS rewrite

reef patio
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and the ssl connection?

charred ice
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Small files are working fine,

charred ice
reef patio
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slow down... i ask for your setup

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i have no glas ball to look into your head/setup... so you dont use a generic setup, so i need more informations to give you a specific answer...

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i'm not interessted "if it works fine" or not... i need informations about your setup...

charred ice
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even if I do use an IP insted of domain name the problem is the same. I do have a reverse problem too trying to upload 10MB gcode. So it looks to come from NGINX.

reef patio
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yes. thats why i ask for your setup...

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but... as i wrote above... i have no glas ball to look into your setup and what you are changed from the default setup

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and why are you using 2 accounts?

charred ice
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ok forget that

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thanks

reef patio
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pls tell us, how do you setup the ssl connection and more. maybe you added a wrong setting there