help | Cards & Tankards | Page 1

mental wigeon Feb 9, 2026, 3:25 PM

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I would check your wifi connection, most of the time thats the reason why.

drowsy vine Feb 9, 2026, 3:26 PM

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Alright ill try a few things if those dont work ill text you in here again

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@mental wigeon i have good connection and i also tried uninstalling and reinstalling

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<@&839676309118779472> i have good connection and i also tried uninstalling and reinstalling

mental wigeon Feb 9, 2026, 3:45 PM

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Moderators dont handle bugs or problems when it comes to the game most of the time they handle reports and people breaking rules mostly.. You have reset your headset?

drowsy vine Feb 9, 2026, 3:48 PM

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Yea

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Do you think the account is banned somehow

mental wigeon Feb 9, 2026, 3:50 PM

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Im not sure what exactly could be the problem then? I think the best solution is waiting for @somber atlas to be able to take a look. I believe hes asleep right now however so we have to wait.

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It shouldnt be, it would display your ban.

vast pond Feb 9, 2026, 5:14 PM

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drowsy vine Do you think the account is banned somehow

Did you put in the correct age ?

mental wigeon Feb 9, 2026, 5:20 PM

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vast pond Did you put in the correct age ?

I mean its moreso mods dont manage disconnections stuff ( answering question mark)

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Lemme reword that

drowsy vine Feb 9, 2026, 5:33 PM

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Sorry im back

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Yea i put the right age in

vast pond Feb 9, 2026, 5:35 PM

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Okay just checking because it’s a 13+ game so if you had put an age below 13 it wouldn’t let you play

drowsy vine Feb 9, 2026, 5:42 PM

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When does @somber atlas get on around

vast pond Feb 9, 2026, 5:50 PM

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Let’s not ping him too much as he’s usually very busy

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He will get to it when he’s available

drowsy vine Feb 9, 2026, 5:51 PM

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ok

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This is what i see

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One more thing

drowsy vine Feb 9, 2026, 8:00 PM

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Hey i was just thinking random reasons and i thought maybe its because i just made the email today

next wigeon Feb 9, 2026, 8:27 PM

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Do other features on your headset work that use Wi-Fi? Such as browsing or other games?

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Also, do you have another device you can run Cards and Tankards on? Just trying to think if you can launch the app on there with the same account if it is a device issue or an account issue.

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@drowsy vine

drowsy vine Feb 9, 2026, 8:45 PM

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yes

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@next wigeon ill try it on another device

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@next wigeon so the account does work on another device i just cant think why the oculus won't work it has perfectly fine network

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Wait i just thought of something this vr headset is my brother's and hes been perm banned before

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And still is

vast pond Feb 9, 2026, 9:02 PM

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You’d need to contact the support email if that’s the case. (Support@divergent-realities)

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But if you were banned it’d show you

drowsy vine Feb 9, 2026, 9:02 PM

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But we dont remember anything about his account

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I just have an email

next wigeon Feb 9, 2026, 11:25 PM

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drowsy vine But we dont remember anything about his account

I would just reach out to the support email and explain the situation, and they should be able to assist you from there!

It def sounds like an issue with your brother getting banned on the device though, I would bet that is the cause of the issue.

#help