So last night I did the tutorial and I decided to buy a gem pack to get the season pass, after I purchase the gems I got kicked out and every time I try to reload it tells me I’ve been disconnected from the server, I tried to restart my quest has well has delete and reinstall but nothing works!
#possible game issue.
turbid pawn
dense pine
Hey this is a bug we found out about last night. You will need to wait for @north dew to verify the issue, and he is usually not on til the evening. As soon as he sees this, he will be sure to help you get in game
shut osprey
So last night I did the tutorial and I decided to buy a gem pack to get the seas...
Whilst you are awaiting help from @north dew , try to remember your account's username exactly (CaPiTaL letters matter) as Emrys will need that to be able to help you.
Unfortunately you will be having to wait for him to help you nobody else has access to the information required.
turbid pawn
I understand, thank you gentlemen!
shut osprey
I understand, thank you gentlemen!
Thank you for being understanding and very sorry you hit this problem, I apologise on behalf of my beta testing team. This was a problem that ideally we should have identified and fixed prior to this point but sadly it was missed amongst all the other problems we found during development.
Look forward to seeing you in the taverns and thanks for purchasing gems to help support the developers to keep this game around!
turbid pawn
Oh no its not your fault at all its okay! bugs and issues always happen and if you didnt catch them first thats okay! unless you specificy buy gems which i imagine isnt often how would you have known?
shut osprey
Oh no its not your fault at all its okay! bugs and issues always happen and if y...
Well ideally we should've seen the fact that during the tutorial the "shop" button wasn't disabled (a red button) whilst you were in there. If we'd found that then you wouldn't have this problem holding you back from playing the game for a few hours 😦
It's unfortunate because it's a Quest-specific problem too which is weird, I tried to re-create the problem in the PC version of the game and I didn't get this issue so that makes it extra sad because otherwise we could help you recover the account onto PC to get past the problem point now rather than having to wait.
But thank you for the kind words and your patience, I hope you enjoy the game!
Whilst you wait, I would highly recommend watching a video made by one of our community members for advice for starting out;
https://www.youtube.com/watch?v=8-Gh484dH20
It'll really help you out in the early days of the game 🙂
turbid pawn
The tutorial took me a few seconds to understand but i belive ill enjoy the game! i reccomended it to a few friends of mine too ! i found it looking for a game to play sitting with them on weekends
shut osprey
The tutorial took me a few seconds to understand but i belive ill enjoy the game...
Great stuff! Make sure they put your username in as a referral whilst creating their accounts; It rewards them with 1,000 
for getting to Lv5 (which is like 5 booster packs!) and will unlock exclusive rewards for you when they get to 20.
The first is a neat looking shield prop, unique to the referrals system. After that I forget which order it goes but there's a armor set, a deckbox and a card back.
shut osprey
The tutorial took me a few seconds to understand but i belive ill enjoy the game...
Also absolutely don't be afraid to ask the higher level players questions you have about the game's mechanics, we try very hard to foster a very positive and friendly community and most times you'll find people are more than happy to answer your question. If you ever see me in the taverns I'll definitely take pretty much any question and answer it as best as I can, except deck building advice. Ask others for that, I'm pretty casual so what I consider a good deck is apparently a bad one 😅
north dew
So last night I did the tutorial and I decided to buy a gem pack to get the seas...
Sorry about this issue you're having, thank you so much for your understanding and patience! What's your in-game username?
north dew
So, I want to believe it should be Thymos
We're working on a hotfix update that should resolve this issue, and we're looking to get it out within the next few hours. We'll make sure to give you some extra gems for the inconvenience on this. Sorry again!
turbid pawn
Thank you sir! And it’s okay you don’t have to apologize for one issue! I hope you have a great day and all works well!
north dew
Thank you sir! And it’s okay you don’t have to apologize for one issue! I hope y...
An update has been released that should fix this issue for you, and you have received an additional 500 gems for the inconvenience. Thanks again for your patience while we resolved this issue.
Are you available to confirm if the issue is fixed, and that you have the correct amount of gems?
shut osprey
Everything works!
Amazing to hear! Enjoy the game!
turbid pawn
Thank you guys so much I was worried I wouldn’t be able to play with my friends, I kept googling and no one was having the same issue so I couldn’t try to trouble shoot it my self
north dew
Great, glad its resolved! Have fun in the taverns!
turbid pawn
Man. I’ve met some pretty chill support teams but I’ve never met one that helps almost the same day and puts out a patch that day too
shut osprey
Well, it's quite a big problem so getting this patched was sorta super critical haha 😅