Hello, thanks for getting in touch.
Could you please email us with your dxdiag information using the steps below and we can try to help further:
https://support.team17.com/hc/en-gb/requests/new
- Hold down the Windows Key and press R
- The Run dialog should appear. Type dxdiag in the available text field.
- Click OK
- Click Save All Information
- Set the Save as type to Text File (*.txt)
- Save the file DxDiag.txt to your Desktop so it is easy to find.
- Attach the DXdiag.txt file in your email.