Won't install

[gentle monolith]

Does anyone know why the A32NX downloads but then won't complete the install.? I've tried manual install and it won't work properly

[jolly hearth]

Stickied Message

If you have an issue with the Installer, prior to posting your issues, please search for similar issues using the text search and tags.

A32NX Support
Use the following channels for support questions with the A32NX:

• #a32nx-support for general support with the A32NX (Stable, Development and best-effort for Experimental)
• #1046906298815488100 for Experimental VNAV and cFMS issues

Useful Links:
Download the latest installer
Install Guide
Known Issues
Beginner Guide

FlyByWire only supports the installer, not the 3rd party add-ons themselves.

[tired steeple]

any errors appear?

[gentle monolith]

If I close and reopen it comes up with error where install is

[tired steeple]

hmmm

okay

can you delete the a32nx install in the community folder, and then run the installer as administrator

and try to install again

[gentle monolith]

It doesn't appear in the community folder

[tired steeple]

do you have a folder in there called flybywire-current-install-<numbers>

[tired steeple]

are you completely sure

make sure the installer is installing in the folder you're expecting (check download settings)

[gentle monolith]

This is the folder

[tired steeple]

It's "install folder" the setting

separate from community

because you can install it somewhere else

Are they set to the same place?

[gentle monolith]

Yes

[tired steeple]

okay

.logs can you send this?

[jolly hearth]

FlyByWire Support | Installer Logs

If you encounter an error with the installer, please send a copy of the installer log here in #a32nx-support To do this:

1. Open the debug tool with ^Ctrl + F12
2. Find and select 'Console' in the top menu
3. Right click anywhere in the log displayed
4. Click 'Save as' and send the log to us

[gentle monolith]

How do I send it?

[tired steeple]

by sending the file you save

[gentle monolith]

On discord?

[tired steeple]

Yes

[gentle monolith]

There we go

[tired steeple]

thanks will take a look in a bit currently at work

[gentle monolith]

Ta

[gentle monolith]

?

[gentle monolith]

Have you had a chance to look yet?

[tired steeple]

Just looked now. It looks like there is some issue getting update info from the server

http://flybywirecdn.com/addons/a32nx/experimental/modules.json

are you able to download this file?
does it says something like "checking your browser..." or show a captcha first?

(no need to do anything with the file just need to know if you can download it without hurdles)

[gentle monolith]

I'll let you know when I'm in front of my pc

I'm away from it till Sunday or Monday

[median bluff]

my installer has a problem

[gentle monolith]

my browser is chucking up an internet firewall

[gentle monolith]

it will download no problem

[tired steeple]

wdym?

[gentle monolith]

It wouldn't let me access the browser page due to a security firewall on the Internet but I've sorted it now and can confirm the file you sent downloads

[tired steeple]

okay, and does the installer work now?

[gentle monolith]

Nope

I might try uninstalling then reinstalling the installer again soon

[tired steeple]

what security firewall are we talking about

is it software installed on your computer

[gentle monolith]

It's on the WiFi network

I live on a college/uni campus

[gentle monolith]

Fortiguard

[indigo mountain]

That could be the issue

If you managed to access the website Holland linked, what steps did you follow? Apply those to whitelist the installer as well

And you will be able to download it

[gentle monolith]

Not really all the other mods on the installer are downloadinh

[gentle monolith]

When I followed the link it gave me the option to request a reevaluation of the page to get it whitelisted

Not had an option for that with the installer

[indigo mountain]

I see, you won't probably be able to see this page as the installer runs these requests in the background

Try using a VPN

[tired steeple]

They all use different servers

[gentle monolith]

The WiFi blocks all VPN's

[indigo mountain]

You can try downloading and compiling the plane your self, if GitHub and Docker can be accessed from your wifi

[indigo mountain]

@gentle monolith Have you managed to resolve this?

[gentle monolith]

Not yet

[wanton herald]

@gentle monolith Check where the fbw installer thinks your community folder is. click on the cog wheel at bottom left, click on download and check if the location shown for the community folder is correct.

I can't open that link that is given for the .json file. screen just flashes and does nothing else