#I can't update my A32NX

60 messages · Page 1 of 1 (latest)

upbeat hazelBOT
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Stickied Message

If you have an issue with the Installer, prior to posting your issues, please search for similar issues using the text search and tags.

A32NX Support
Use the following channels for support questions with the A32NX:

  • #a32nx-support for general support with the A32NX (Stable, Development and best-effort for Experimental)
  • #1046906298815488100 for Experimental VNAV and cFMS issues

Useful Links:
Download the latest installer
Install Guide
Known Issues
Beginner Guide

FlyByWire only supports the installer, not the 3rd party add-ons themselves.

autumn acorn
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can you screenshot the "about" tab of the installer settings

autumn acorn
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The installer settings

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Bottom left

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About page

autumn acorn
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what it says in the installer is the latest version

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not the one you have intalled

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.build

upbeat hazelBOT
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FlyByWire Support | Build Info

Please send us your build info!

Navigate to your Community folder and open the following A32NX file with Notepad:

\flybywire-aircraft-a320-neo\build_info.json

Please send the contents of this file.

More information can be found here.

autumn acorn
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can you send this

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wdym it's not working

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the one you have highlighted

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wdym you can't open it

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be specific

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why not

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notepad

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also

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you can just send the file

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here

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ok that looks good

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now are you sure that is actually your community folder

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.community

upbeat hazelBOT
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FlyByWire Support | Identifying your Community folder

To find the Community folder that MSFS is using please follow these steps:

  1. Go to General Settings in MSFS and activate Developer Mode.
  2. Go to the menu and select 'Virtual File System'.
  3. Click on 'Packages Folders' and select 'Open Community Folder'.

This opens the Community folder in a Windows Explorer. Please ensure that your addons are installed in the folder that is opened.

Tip: Click the image to view in full size
autumn acorn
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follow those steps

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But that's not the same folder as the one you showed earlier....

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Your installer is putting it in the first one, that's an entirely different one

stark mica
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oh pfft

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that makes sense

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you have to change the location of your community folder in the flybywire installer settings

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it’s installing into the default msfs community folder

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set it to your community folder in D:

autumn acorn
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opposite

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@spice furnace

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you need to set it to this

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also remove this, it causes issues

image.png
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respectfully we have supported MSFS users for multiple years and yes it does cause incompatibilities 😄

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especially with our aircraft because it contains a bunch of hacks around the default pushback, which often breaks stuff

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it also is known to cause FPS drops

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use it to your own risk

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ok?

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ok lol

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cya

stark mica
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it just got rebased

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wait a few minutes

autumn acorn
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can you show your installer download settings again

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You didn't change the setting

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You need to set it to this

autumn acorn
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Well yeah because right now it's not installing it in the right folder

autumn acorn
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Yes it seems

autumn acorn
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.msfs we cannot help you with the sim itself

upbeat hazelBOT
autumn acorn
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is it the same message as here

autumn acorn
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is it the exact same build where it says which one you're using ?

autumn acorn
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and after you changed the folder in the installer settings, you updated the plane, right ?

autumn acorn
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Okay can you show the a32nx screen on the installer

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Okay, and show the download settings again

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Oh, you set only the first one

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It's the second setting too

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Yes