#Can someone tell us when the servers under maintenance will be back up?

1 messages · Page 1 of 1 (latest)

runic sleet
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It says servers are back up but my players still can't connect, can someone please give an ETA?

karmic torrentBOT
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coarse narwhal
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my server is still stuck on this screen so updates regarding that would be nice since we're currently in the middle of an event 😭

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viscid bear
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Im currently in the same boat as well

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Was this scheduled maintenance? I never got any correspondence related to this

runic sleet
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They put it on my individual server page. I hate to be rude to these guys but I have asked 4 times now and cannot get any information. Very poor customer service so far

coarse narwhal
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if it was scheduled then it's a very poor decision to do so while support is not online and without a notice on the server page during it

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runic sleet
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Super disappointing this is what I'm paying for so far not impressed

coarse narwhal
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We've been with them for a while and it's been pretty good until now
I think this is the first downtime with absolutely no communication or ETA

viscid bear
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What region is y'alls server hosted?

runic sleet
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NA

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Anyone had luck?

viscid bear
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NA for mine too

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I can launch the server now but no one can join

runic sleet
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im in the same boat. This is absolutely unacceptable. We are new to Modrinth because we heard good things but this makes me think otherwise

viscid bear
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just in:

coarse narwhal
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Got in contact with support, so this was a planned and apparently sent to emails (can't verify that due to not having email access to the account tied to the server)

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runic sleet
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checking now and I did not receive that

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any ETA given?

viscid bear
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no more than an hour

coarse narwhal
viscid bear
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I can't find the email in my inbox or spam

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Suboptimal, but not the end of the world

runic sleet
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this is my first impression of them dealing with an issue and I am regretting going with them

coarse narwhal
wooden tangle
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^ same here

coarse narwhal
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if your server is up (like ours just went back up) contact support for a direct IP while their DNS records update

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acoustic brook
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yea the servers are up cause my friend is in my server for hours but i cant join

bright dock
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Hey everyone, support is available during the migration via the bubble in your panel, but there isn’t much they can help with since this downtime is expected. We intentionally do this late at night to minimize impact, since fewer people are online

The downtime should only last around 1–2 hours, and everything should be back up afterward! If you run into any issues later tonight or tomorrow, feel free to open a support ticket and the team can help or credit time if needed

Sorry again for the downtime. Unfortunately, we do need to take machines offline occasionally to perform maintenance

acoustic brook
bright dock
# acoustic brook but how is my friend in the server?

It’s possible your server is in a kind of “zombie” state. We ran into a few cases like this during maintenance a few weeks ago, where servers on the old hardware didn’t shut down properly and had to be cleaned up afterward. I thought we fixed this though

If you’re still seeing issues once maintenance is complete, please open a support ticket and the team can fix it and credit any extra time as needed!!

acoustic brook
runic sleet
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yeah mine is in this state as well but no one can connect still however the server is online

bright dock
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Like the IP you're using to connect hasn't updated to the new node

bronze juniper
bright dock
bronze juniper
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I don't see it and support isn't responding

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U scammed me

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I'm refunding and reporting you

runic sleet
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Just checking in. I responded to my support ticket as my rep wanted me to provide an update but still nothing. Anyone else in this thread returned to normal operating capacity?

runic sleet
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@bright dock I appreciate your quick replies once you joined the thread for support. Unfortunately it seems that things still are not functioning. This my server's second day using Modrinth and these type of issues so quickly are indeed disappointing with no end in sight. I hope my players who play during the daytime will be able to login tomorrow as normal. I've heard good things about you guys and your professional courtesy is appreciated! Thanks again and I hope we can see a good experience moving forward!

karmic torrentBOT
bright dock
karmic torrentBOT
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