I need help validating my payment

[dawn hearth]

I've already changed my payment method. I suspect they tried to charge my credit card, but the CVV expired that day since it's digital. I've already changed the payment method, but it won't let me renew my subscription. I need help, as many of my players are eagerly awaiting the opportunity to play on the server again without losing their progress.

"Error resubscribing
An error occurred while resubscribing to your Modrinth server."

[graceful zinc]

!!notsupport

[toxic moon]

🛟 Need help with Modrinth?

Unfortunately, community members aren't allowed to provide support for Modrinth or Modrinth App.

To get the help you need, please reach out to the official Modrinth Support →

[dawn hearth]

But they already answered me and repeated what I told them 😦

[graceful zinc]

we can not help you here. this is for community support, comunity memebers cant help you with things like billing as they are not modrinth staff

[dawn hearth]

I understand. What do you recommend I do? Will you answer me every 12 hours? 😦

I don't know if there could be any direct contact or something similar...

[graceful zinc]

you have tried the support boubble?

[dawn hearth]

Yes

I have captures

[graceful zinc]

you get direct contact to human representitives, if the automated chatbot cant help you

dont make multiple requests, make one ticket and follow the instructions untill you can talk to a human, we all know the process is terrible and very customer-unfriendly

[dawn hearth]

I was supposed to address a human, but the human answered me and told me what I told her...

But he answers me every 12 hours...

[graceful zinc]

there is nothing we can help you about that, if you are unhappy about the customer support, you dont have to use modrinth servers.

[dawn hearth]

😭 I'm not saying the services are bad, I'd just like to see why they don't just charge..... But thanks for your attencion