#Server node unavailable error message

1 messages · Page 1 of 1 (latest)

serene harness
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Whenever I try and get onto my server control page, it just comes up with an error that says server node unavailable

5af822ac-7eeb-46cb-be54-f585e02251ff.jpg
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when i check the status page it says everything is fine

queen bronze
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I am having the same trouble and have been trying to get in contact with Modrinth for a day now

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But nothing

golden violet
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they dont reply

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i sent a long message in modrinth chat and they completly ignored it

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and just talk about restocks

wicked osprey
golden violet
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they dont care for fixing it it looks like

ocean geyser
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so they saw it

wicked osprey
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take a read at that message

golden violet
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trust me ive seen it

wicked osprey
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he spoke about the node that's causing trouble for people

golden violet
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all he said was we have to look upstream nothing else

wicked osprey
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he said that he has to look upstream

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according to my understanding, Pyro needs more server stuff, and the people providing pyro with server stuff is taking their sweet time

golden violet
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well then the issue would be they keep trying to crank out new nodes with their limited staff instead of fixing their existing problem

wicked osprey
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they also said that their team was working on the node that's down and that if all else fails, they'll just get rid of the node and reroute servers on that node towards different nodes

golden violet
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yes well my question is why didnt they just reroute thge sevrers right away instead of launching new ones

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help the people that already have signed up instead of greeding for more profit

wicked osprey
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that's just how businesses work unfortunately, if you have something, try to make it work so it continued bringing in money, and only when its impossible to fix will you go with another option

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but they also said that the people who had issues because of this node problem should theoretically get credit for the time the server was down

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so if it goes on for a week, then we should get a week for free

golden violet
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well it just depends how they want thier reputation to be they can do pracitcly a pump and dump get people in and give shitty service and they will fail eventually or prioritize good service

golden violet
queen bronze
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Are we in charge of making sure that happens or will it happen automatically

golden violet
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i jsut want it to work as it should not get my money back cus they want to sign up more people than give quality service

wicked osprey
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by all means, I'm sure that this node being down is a reasonable reason to request a refund from modrinth

queen bronze
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I didnt realize their system was so volatile, I would think being one of the more mainstream sites now they would have these wrinkles ironed out

wicked osprey
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they don't got the anchors that people like apex hosting have

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modrinth has been around for a while for mods and plugins, but not hosting

golden violet
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to be honest things liek this do happen for sure its not an if it happens but how they responde when it does

queen bronze
wicked osprey
wicked osprey
queen bronze
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They literally out did themselves I guess

golden violet
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they do amazing with 9999%

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genuiinly amazed at everything before this

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like easiest software to use by far

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i did this becuase my girlfriend never playing before used it by herself

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so like great on that

queen bronze
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Also, this support channel is rocketing to the top of the list because of the engagement👍

golden violet
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Yeahh good to have

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I messaged a very nice person infinidoge and they said that they are working on transferring all data from that node right now and putting it on a new one but it’s a slow connection and a lot of data so will take some time

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I know personally my server was gbs and there was many others on that node so

queen bronze
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Does anyone know how to check what node your server is on if it’s down?

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Or if it’s even possible? I see Tamarac may be up again but mine is still down so I’m wondering what mode to pay attention to

golden violet
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Where do you see that tarmac is back up?

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Tarmac is still down I think

queen bronze
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Sorry, Pecan is back up but tamarack is still undergoing maintenance.

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Infinidoge was talking about it in #modrinth

golden violet
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Yeah all good and appreciate it

queen bronze
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@deft heart Is there a way to check what your server node is if the node is already down?

median topaz
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yeah, once the server is back up im probably going to switch providers. this is the second time this has happened.

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I do not want to but I am starting to feel like I have to. I like the concept but the fact this happens and there is no communication (at least GOOD communication) about how they are working to resolve and fix issues is hard to look over.

hasty mulch
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i have no idea what node im on but it was working yesterday until my friend tried to join around 5am today (probably wasnt working eariler than that but 🤷‍♂️ ) and it still isnt working now

golden violet
deft heart
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Tamarack in particular is getting retired and replaced with different hardware, because this is the second time it's had a big issue, and we can't trust it anymore

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For context:
The first big issue was a network outage, things were running but traffic couldn't come in and out

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The current problem, however, was sudden and not-quite-catastrophic

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We were rebooting the server after an interruption, should be a standard 5 minute downtime and nothing more, and the storage refused to mount.
We still don't know why or how. All hardware tests indicate everything is fine. We just... couldn't load the storage, despite all of our best efforts

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We have figured out how to extract the data unharmed, so your data is safe, however because of how we're able to extract it it is extremely slow

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Like sometimes on the order of kilobytes per second

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This week has been... exhausting for us, to say the least,
We're dealing with 3 separate very-high-priority issues all at once, so each one can't receive our full focused effort

golden violet
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Well can you tell us how far the transfer is so far

median topaz
deft heart
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The entire situation is kinda like trying to move something across the road when you get hit by a bus

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I can't discuss more details due to NDA, however that fact alone is probably telling as to its severity

median topaz
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Okay, thank you for clarifying

hasty mulch
deft heart
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Yeah firFear

hasty mulch
deft heart
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Once it's not under NDA, I can assure you it will be readily apparent firFear

queen bronze
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@deft heart is there a way to confirm which node our server was one? I figured it’s Tamarack at this point but still curious

deft heart
hasty mulch
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im guessing if the node unavailable screen says the node is undefined that is a decent indication its that one?

deft heart
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I think that shows up like that because the server was frozen somewhere in the database
However as the frontend isn't my department, I don't know for sure

golden violet
deft heart
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Pinged the other engineer, both for an update and where I can check it for myself

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Also went ahead and asked if we can extract specific servers individually so we can try and relocate you all as fast as possible

golden violet
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Thank you I appreciate it again thank you in particular you have been the only reason we know anything

clear knoll
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Any way to give a rough estimate on how much longer this data transfer will take based on the rate it’s been going at and how much is left?

golden violet
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2nd that

median topaz
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seems like my server is back?

hasty mulch
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yo my server looks like its up too

golden violet
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Wish I could say the same

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When did yours go down

deft heart
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I think theirs were on pecan, maybe sweetgum

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Pecan had to be restarted last night which could have potentially fixed it

golden violet
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any update on the other one then?

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its been over 3 days noow and i just want to play

median topaz
deft heart
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I suspect that the upstream connection failed in such a way that it didn't trigger our monitoring, so it was left in a weird state for a while
Hard to say

deft heart
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They can't escape me forever

golden violet
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okay i pray soon

deft heart
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@golden violet Alright so:
I have gotten confirmation that the data for servers has been extracted from tamarack, at least as best as I can see
Given your server ID, I can get your data and migrate it to another node, as I imagine you don't want to wait for tamarack2 to be brought up

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If you can send me the server ID (the random letters/digits from the URL of the panel and from the error message), I can get that going

golden violet
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thank you so much

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Server ID: 1d4481d1-63c6-4e74-8f3c-0214da2e86ca

deft heart
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You're getting moved to pine :)

golden violet
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Thank you again so much

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Please feel free to ping me when u get a chance and it’s done

hasty mulch
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also thank you and the rest of the team for getting everything fixed as fast as you did <3

deft heart
golden violet
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Yeah lmao figured of it

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Was about to upgrade cus I’m running plenty of mods

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Again appreciate the update

deft heart
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Still transferring

willow fog
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could someone please try to help me with my server :(

golden violet
deft heart
golden violet
willow fog
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YES THANKS

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let me get it real quick

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1818c33c-8465-480d-97eb-1e2dcfe75115

deft heart
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What is wrong with your server?

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It seems to be working fine for me

willow fog
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i made a post about it

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can you find it or do you want me to paste it here?

deft heart
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Oh the auto restart mod

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Hmm

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Wait no

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Wrong server

willow fog
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uhhh no i dont think that one is mine

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yea xd

deft heart
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Can you ping me in the thread?

willow fog
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sorry can you pleas explain how to do that T-T

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oh

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the title of my post is "Inconsisten Ping"

deft heart
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Jeez the server is large, still transferring

hasty mulch
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what is on this server man? did you remake wikipedia in minecraft books or something? /s

golden violet
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Yikes lmaooo I’m sorry and we just started a bit ago

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How large it’s going to be…

deft heart
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Would you believe it!
Still transferring EspyXD

golden violet
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Lmaoooooo slow connection or somthing else lol

deft heart
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It's transferring from LA to NYC

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That and it's a lot of small files

golden violet
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Yeah makes sense lol I can just imagine you staring at a progress bar

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Forgetting more ever few mins lol

deft heart
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Actually I'm watching individual files go by

golden violet
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Lmaoooo sick but I’m sure tedious

deft heart
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WOO IT'S THROUGH THE WORLD

golden violet
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AYYYYY

deft heart
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Once this is done, you might want to consider trimming your world and deleting chunks that people have only walked through, like those <5m of existence

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That could reduce the world size by a lot

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Would you believe it!

image.png
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It is no longer still transferring!

golden violet
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YEAH FIGURES LMAOOO out base is like -10k -6k

deft heart
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Yep that would do it

golden violet
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Lolll

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What’s next any other things or is it up

deft heart
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Just need to move the files into place (they were copied to a temporary directory), update the database, and give archon a gentle kick

golden violet
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Appreciate it so much

hasty mulch
deft heart
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Probably not, I was just using scp since I knew it would work

hasty mulch
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thats fair

deft heart
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Alright @golden violet, server is now back in the panel, now on pine, you should be good to go!

golden violet
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Thank you so much

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Yep looks up on my end again I can’t thank you enough

deft heart
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Have fun firLove

golden violet
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thanks and im sorry to bother again @deft heart buit now im getting an error when i start server

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its a code 0?

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java.lang.NullPointerException: Cannot invoke "net.minecraft.server.level.ServerLevel.getWorldBorder()" because "serverlevel2" is null

deft heart
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Huh

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Weird

golden violet
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yeah i didnt have this before so im a little confused

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but like it seamed to roll back slighty im guessing as a mod i added maybe an hour or two before the server went down wasnt installed '

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but i reinstalled the library for it and now its only that error

deft heart
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Try restarting the server

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Just made sure to fix the permissions, since I suspect I forgot to change them for inner files

golden violet
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all good foor that and yeah its working now that i waited a min thank you

deft heart
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No problem

golden violet
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i appreciate it a ton my gf is logged on and looks like it works again 🙂

deft heart
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Alright, have fun for real this time firLove

golden violet
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thx am

median topaz
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Pecan seems to be having some issues again lol

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could my server keep crashing because of my end? like is the package too small for what I am running? or is it on Pyros end? @deft heart P.S. sorry to ping ya.

deft heart
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sigh

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Pecaaaaaaannnnn

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Stop that!

median topaz
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hehe

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work never sleeps for you all huh

deft heart
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Yep

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But Pecan is being a problem child, this isn't the first time

deft heart
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@median topaz Sorry for the delay, pecan has been restarted so you should be good now

median topaz
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Thank you

median topaz
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@deft heart so, I cant start my server. it says its trying to reconnect and then goes back to being off

deft heart
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@dim solstice New and interesting problem for you, Pecan says the JWT is none and fails to verify

deft heart
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Restarted archon and kyros and it seems to work now @median topaz, sorry for the delay

dim solstice