Degraded Performance on Appsmith Cloud. (Doesn't affect self-hosted instances) | Appsmith | Page 1

ionic gust Jan 18, 2024, 9:02 AM

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this happens a lot since yesterday when this message appeared : "Appsmith is facing degraded performance because of operational issues on our DB partner MongoDB Atlas. We apologise for the inconvenience." but I do not use MongoDB so I'm not sure it has a link

steel ingot Jan 18, 2024, 9:04 AM

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@ionic gust I am very sorry about the experience. We're experiening degraded performance on our cloud. We're working with our partners at MongoDB Atlas to find a fix. We'll have next update within another 6 hours.

ionic gust Jan 18, 2024, 9:05 AM

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steel ingot <@443853605716361217> I am very sorry about the experience. We're experiening de...

Okay, thanks, hope this resolves this issue

main yewBOT Jan 18, 2024, 9:06 AM

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Hello! I'm AppyCode, your Appsmith support bot, here to assist you. If you're
experiencing degraded performance with Appsmith and you do not use MongoDB, it's
important to note that Appsmith's infrastructure might still be affected by
operational issues even if your individual application doesn't use MongoDB. The
issue with MongoDB Atlas could potentially impact various other parts of the
Appsmith platform. Could you please provide me with more information about the
issue you are facing? Are you seeing any specific errors or is the performance
issue manifesting in a particular part of your application? This information
will help me understand the problem better and provide you with the most
appropriate assistance. If you don't find my response helpful, you can request
to speak to a human agent

ionic gust Jan 18, 2024, 9:08 AM

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@steel ingot should I respond to the bot?

main yewBOT Jan 18, 2024, 9:09 AM

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Someone from our team will reach out to you on this thread. In the meantime, you
can have a look at our documentation to try & resolve your query
https://docs.appsmith.com?utm=bot

Introduction | Appsmith

Organizations build internal applications such as dashboards, database GUIs, admin panels, approval apps, customer support tools, etc. to help improve their business operations. Appsmith is an open-source developer tool that enables the rapid development of these applications. You can drag and drop pre-built widgets to build UI. Connect securely...

steel ingot Jan 18, 2024, 9:11 AM

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@ionic gust please ignore it. It's trained to respond on static cases. Not the dynamic downtime we are experiencing.

Amelia, please remove the bot from this convo

ionic gust Jan 18, 2024, 9:14 AM

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thanks

steel ingot Jan 18, 2024, 10:17 AM

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Degraded Performance on Appsmith Cloud. (Doesn't affect self-hosted instances)

steel ingot Jan 18, 2024, 2:43 PM

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We have been able to isolate the issue to - create API/Query/Js Object APIs. App deployment and deployed apps have been working fine in our testing.

ionic gust Jan 18, 2024, 2:48 PM

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I get these errors when I try to copy any query

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and when I create new query from my datasource I cant personalize it (change name, or entity)

steel ingot Jan 18, 2024, 2:54 PM

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Yeah, that's still the part of the APIs that are seeing issues. That's consistent with our findings.

ionic gust Jan 18, 2024, 2:55 PM

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great ! I hope you will solve the problem soon ^^

main yewBOT Jan 18, 2024, 8:03 PM

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Hello! This issue should now be resolved. Please reply here if you are still
facing this issue. We were experiencing degraded performance from Mongo Atlas
until recently.

Thank you for your support and patience. We believe your issue has been
resolved.

Please take a moment to provide feedback on our service.
https://survey.frontapp.com/v2/09a400bf433bc9676d67/eebdf26ffade4078f0bb19ca94fa3c5c

steel ingot Jan 19, 2024, 4:04 AM

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We're back to normal functioning!!

#Degraded Performance on Appsmith Cloud. (Doesn't affect self-hosted instances)