Unable to access appsmith | Appsmith | Page 1

frail atlas Dec 11, 2023, 9:34 AM

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I have turned my computer on today to find that appsmith is not working

I have restarted the container, with no joy

The containers are shpwing as running and healthy but not ale to access them

dim snowBOT Dec 11, 2023, 9:36 AM

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Someone from our team will reach out to you on this thread. If you change your
mind, you can ask to speak to an AI agent at any time.

opaque gust Dec 11, 2023, 9:38 AM

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I had this this morning as well Paul, rolled back to 1.9.50 everything came-up fine.

frail atlas Dec 11, 2023, 9:48 AM

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@opaque gust I have rolled back and it has letme access the appsmith front end but cannot access any apps. When I try to view in the editor I get an error as shown in the pic

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atleast theyre consistent... Updates constantly cause me problems!

frail atlas Dec 11, 2023, 10:04 AM

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Doesnt matter which version of appsmith I chose, I get the same error shown in the above pic

dim snowBOT Dec 11, 2023, 10:26 AM

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Hey Paul,

Can you please send us the server logs by following the steps from this guide
on how to get the
logs.

frail atlas Dec 11, 2023, 10:30 AM

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@dim snow where will I send the logs?

dim snowBOT Dec 11, 2023, 10:37 AM

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You can send the logs per email to [email protected] and include the link to
this thread as reference.

frail atlas Dec 11, 2023, 10:39 AM

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@dim snow the logs have been sent

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@dim snow it seems to be working now I am using v1.9.50

dim snowBOT Dec 11, 2023, 11:20 AM

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Thanks, we'll check at our end to see if this is a upgrade problem.

cobalt shale Dec 11, 2023, 11:23 AM

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@frail atlas what's the subject of the email you sent us?

frail atlas Dec 11, 2023, 11:36 AM

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@cobalt shale the subject was Logs
I can access my deployed apps at the minute but am still unable to access the appsmith to edit any apps

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still getting the same error message from the above pic

cobalt shale Dec 11, 2023, 11:41 AM

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I have the email, but there are no logs attached to it.

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can you please DM me directly?

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@frail atlas

cobalt shale Dec 11, 2023, 11:58 AM

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Got the logs, thanks

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@frail atlas you there? We might need to get on a call

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This issue is happening due to the migration that ran, during upgrade to v1.9.51 (latest)

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To identify what went wrong during the upgrade we need the logs during upgrade

cobalt shale Dec 11, 2023, 12:36 PM

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@opaque gust can you please share the logs as well. We'd like to understand what went wrong for you.

cobalt shale Dec 11, 2023, 1:00 PM

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This issue is resolved now.

Problem - On upgrade to the latest Appsmith is unavailable
Symptom - You are using nginx as a loadbalancer and in docker.env you have set up a custom domain var - APPSMITH_CUSTOM_DOMAIN=<your_domain>.com

Solution - comment/remove the APPSMITH_CUSTOM_DOMAIN entry from /stacks/configuration/docker.env file and restart the server.

frail atlas Dec 11, 2023, 1:21 PM

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cobalt shale This issue is resolved now. Problem - On upgrade to the latest Appsmith is unav...

Still not working correctly... I can access the editor but cannot access deployed domians

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cobalt shale Dec 11, 2023, 1:25 PM

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Sorry about that. Will be with you shortly, we're debugging a separate issue. Please hold on.

frail atlas Dec 11, 2023, 1:31 PM

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Im just nipping to the shops, shouldnt be long

cobalt shale Dec 11, 2023, 2:17 PM

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Same issue documented here - https://discord.com/channels/725602949748752515/1183751683482845284

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Original Issue Resolution-

This issue is resolved now.

Problem - On upgrade to the latest Appsmith is unavailable
Symptom - You are using nginx as a loadbalancer and in docker.env you have set up a custom domain var - APPSMITH_CUSTOM_DOMAIN=<your_domain>.com

Solution - comment/remove the APPSMITH_CUSTOM_DOMAIN entry from /stacks/configuration/docker.env file and restart the server - docker restart appsmith

#Unable to access appsmith