Latest Update | Appsmith | Page 1

limber lintel Jan 5, 2023, 12:15 PM

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Server down after a latest update returning a 503 Error, and can't login. Do I restart docker?

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The appsmith-server container is returning unhealthy, the editor is returning okay - we are running on the Multi Container set-up as we haven't migrated. I'll get you the logs from the appsmith-server, once I remember the docker exec command

ruby swiftBOT Jan 5, 2023, 12:48 PM

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Hi! I’m sorry you are experiencing this error.
Please send us the server logs to help us investigate it. You can grab the logs
by running docker logs -f appsmith.
Or you could follow the steps from this guide on how to get the logs:
https://github.com/felix-appsmith/guide-how-to-get-logs-appsmith

GitHub

GitHub - felix-appsmith/guide-how-to-get-logs-appsmith

Contribute to felix-appsmith/guide-how-to-get-logs-appsmith development by creating an account on GitHub.

limber lintel Jan 5, 2023, 12:55 PM

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Log attached - looks like a Mongo Error.

📎 appsmith.log

ruby swiftBOT Jan 5, 2023, 12:59 PM

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Thank you. Our team will investigate this and get back to you.

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Hey @limber lintel! Can you please let us know which MongoDB version you
are using?

limber lintel Jan 5, 2023, 1:19 PM

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One sec will check - it was on the Multi Container Set-up we haven't changed

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Looks like 4.4.6

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db version v4.4.6
Build Info: {
"version": "4.4.6",
"gitVersion": "72e66213c2c3eab37d9358d5e78ad7f5c1d0d0d7",
"openSSLVersion": "OpenSSL 1.1.1 11 Sep 2018",
"modules": [],
"allocator": "tcmalloc",
"environment": {
"distmod": "ubuntu1804",
"distarch": "x86_64",
"target_arch": "x86_64"
}
}

ruby swiftBOT Jan 5, 2023, 1:29 PM

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Hey! Could you please upgrade MongoDB to 5.0.14 and try again?

limber lintel Jan 5, 2023, 1:34 PM

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Does the Multicontainer set-up store the data on the main drive?

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yeah okay I've found it - let me run a back-up

tropic elm Jan 5, 2023, 1:55 PM

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I have 2 instances, both are down now 😦

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It happened after last update

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Mongo is down

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On both instances

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The same reason

limber lintel Jan 5, 2023, 2:00 PM

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thanks the upgrade to 5.0.14 fixed the issue,.

tropic elm Jan 5, 2023, 2:01 PM

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I have a single container setup

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What should i do to fix it?

ruby swiftBOT Jan 5, 2023, 2:04 PM

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@tropic elm are you also unable to get your instance working?

tropic elm Jan 5, 2023, 2:05 PM

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Yes

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Both of them

ruby swiftBOT Jan 5, 2023, 2:05 PM

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If yes, I'd like to see the logs first. Can you please share the logs?

tropic elm Jan 5, 2023, 2:05 PM

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Container in unhealthy

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Mongodb connections are rejected

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And Mongo is down

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I can do this in 20 minutes

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As i am out of Office already

tropic elm Jan 5, 2023, 2:21 PM

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which file should I attach?

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I mean Mongo log

limber lintel Jan 5, 2023, 2:23 PM

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Run docker logs -f [instance]

tropic elm Jan 5, 2023, 2:27 PM

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📎 appsmith.log

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do you also need mongo.log ?

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I mean db.log

tropic elm Jan 5, 2023, 2:56 PM

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hello, should I provide any additional info?

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i even did docker-compose down, pull and then up

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right now I got:

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📎 message.txt

plain dagger Jan 5, 2023, 3:39 PM

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Same thing has happened to my instance.

ruby swiftBOT Jan 5, 2023, 4:01 PM

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Sorry for the troubles you are facing. Please update your instance to version
v1.9.1 that we just released and let us know if this fixes the problem.

plain dagger Jan 5, 2023, 5:06 PM

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This did not fix the problem.

ruby swiftBOT Jan 5, 2023, 5:23 PM

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@plain dagger Was the update successful?

Could you please send us the server logs? You can grab the logs by running
docker logs -f appsmith.
Or you could follow the steps from this guide on how to get the
logs

Here’s also another solution for the 503 error:
https://docs.appsmith.com/help-and-support/troubleshooting-guide/action-errors/mongodb-errors#503---service-unavailable
[https://docs.appsmith.com/help-and-support/troubleshooting-guide/action-errors/mongodb-errors#503---service-unavailable]

GitHub

GitHub - felix-appsmith/guide-how-to-get-logs-appsmith

Contribute to felix-appsmith/guide-how-to-get-logs-appsmith development by creating an account on GitHub.

MongoDB Errors | Appsmith

Troubleshooting guide that provides solutions to common MongoDB errors that may occur while using Appsmith. Follow these steps to resolve any issues you may be experiencing with your MongoDB setup.

plain dagger Jan 5, 2023, 5:36 PM

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I am running 1.9.1 and still getting the 503 error. I tried to upgrade Mongo but it turns out my CPU is too old.

📎 appsmith.log

ruby swiftBOT Jan 5, 2023, 5:58 PM

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@plain dagger Got it. Please check if this command returns any value
for you: docker exec $(docker container ps | grep appsmith | awk '{print $1}') mongod --version

plain dagger Jan 5, 2023, 7:59 PM

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Got permission denied while trying to connect to the Docker daemon socket at uni x:///var/run/docker.sock: Get "http://%2Fvar%2Frun%2Fdocker.sock/v1.24/container s/json": dial unix /var/run/docker.sock: connect: permission denied
"docker exec" requires at least 2 arguments.
See 'docker exec --help'.

Usage: docker exec [OPTIONS] CONTAINER COMMAND [ARG...]

Run a command in a running container
db version v4.4.11
Build Info: {
"version": "4.4.11",
"gitVersion": "b7530cacde8432d2f22ed506f258ff9c3b45c5e9",
"openSSLVersion": "OpenSSL 1.1.1f 31 Mar 2020",
"modules": [],
"allocator": "tcmalloc",
"environment": {
"distmod": "ubuntu2004",
"distarch": "x86_64",
"target_arch": "x86_64"
}
}

tropic elm Jan 5, 2023, 9:27 PM

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How do I manually downgrade my AppSmith container?

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Should I downgrade to 1.8.5? Can this fix a problem?

ruby swiftBOT Jan 6, 2023, 5:34 AM

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Checking with the team

ruby swiftBOT Jan 6, 2023, 7:38 AM

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Change index.docker.io/appsmith/appsmith-ce to
index.docker.io/appsmith/appsmith-ce:v1.8.15, and then do a docker-compose up
-d.

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in your docker-compose file

plain dagger Jan 6, 2023, 12:40 PM

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1.9.1 still wasn't working for me, but the manual downgrade to 1.8.15 restored the functionality of my instance.

ruby swiftBOT Jan 6, 2023, 1:10 PM

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@plain dagger Thank you for confirming.

ruby swiftBOT Jan 6, 2023, 3:58 PM

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@tropic elm did you manage to downgrade to v1.8.15? Please let us know
if it works after that.

tropic elm Jan 6, 2023, 4:26 PM

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ruby swift <@958022315239682158> did you manage to downgrade to v1.8.15? Please let us know...

Yes, it worked. Thank you.

#Latest Update