Error while uploading files | Directus | Page 1

modest surge Mar 28, 2023, 3:18 PM

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Good morning!
I'm currently running Directus v9 locally with Docker. When I try to upload a large file in the File Library of my project, I'm getting the error on the attached screenshot. Here is the detailed error:

{
  "stack": "AxiosError: Network Error\n    at R.onerror (http://localhost:8055/admin/assets/use-sync-142c55ed.js:29:4380)",
  "message": "Network Error",
  "name": "AxiosError",
  "code": "ERR_NETWORK",
  "config": {}
}

My network is perfectly working and the file I am trying to upload is located on the same computer as the project. I trying to find if there was a setting somewhere to maybe change the size limit or the time limit while uploading but I have not found anything like this and the software doesn't seem to have limitations like that so I really don't know how to fix this issue...

chilly finchBOT Mar 28, 2023, 3:18 PM

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remote roost Mar 28, 2023, 3:20 PM

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try upping the MAX_PAYLOAD_SIZE https://docs.directus.io/self-hosted/config-options.html#general

Configuration Options | Directus Docs

Environment variables are used for all configuration within a Directus project. These variables can be defined in a number of ways, which we cover below.

modest surge Mar 28, 2023, 3:22 PM

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In the docker-compose.yml?

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I have added the last line, but I don't know how to reaload my docker app with this modification without creating a new docker image

tough verge Mar 28, 2023, 3:32 PM

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modest surge I have added the last line, but I don't know how to reaload my docker app with t...

docker compose doesnt create a new image unless you ask for it (there are some build commands)

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also, your missing a tab, it should be aligned with the other env variables

modest surge Mar 28, 2023, 4:22 PM

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thanks, I'll try this as soon as I can

modest surge Mar 29, 2023, 8:28 AM

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Sadly, it did not worked...

tough verge Mar 29, 2023, 8:35 AM

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do you use a reverse proxy or something that could limit the upload?

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ah your running on localhost, do you have any other logs?
(for example on the Directus side)

modest surge Mar 29, 2023, 9:05 AM

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Yes, i'm running on localhost, I'm not sure that this is what you're looking for but here is what I have on Docker/Directus side:

2023-03-29 10:49:47 [08:49:46] GET /files?aggregate[countDistinct]=id 304 25ms
2023-03-29 10:49:47 [08:49:46] GET /files?limit=25&fields[]=id&fields[]=modified_on&fields[]=type&fields[]=title&fields[]=type&fields[]=filesize&sort[]=-uploaded_on&page=1 304 26ms
2023-03-29 10:49:47 [08:49:46] GET /files?aggregate[countDistinct]=id 304 13ms
2023-03-29 10:49:47 [08:49:47] PATCH /users/me/track/page 204 34ms
2023-03-29 10:54:57 [08:54:57] POST /files null 5m 7.2s
2023-03-29 11:00:27 [09:00:27] POST /files null 5m 29.9s
2023-03-29 11:04:02 [09:04:01] PATCH /users/me/track/page 204 44ms

tough verge Mar 29, 2023, 9:09 AM

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what does your env look like for storage?

modest surge Mar 29, 2023, 9:10 AM

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What do you mean?

tough verge Mar 29, 2023, 9:16 AM

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do you have any env variables in place for storage?

modest surge Mar 29, 2023, 9:18 AM

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I don't think so. The only configuration I have done is in the docker-compose.yml

tough verge Mar 29, 2023, 9:31 AM

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Right but you are able to upload small files right?

modest surge Mar 29, 2023, 9:31 AM

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yes I am

tough verge Mar 29, 2023, 9:39 AM

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i cant replicate it on my end, when trying to upload a GB (localhost, also Docker) so im not sure what is going on here

modest surge Mar 29, 2023, 10:29 AM

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😦 so basically, there is not a limit for the size, nothing I can configure? Like 15GB files should work?

remote roost Mar 29, 2023, 10:33 AM

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modest surge I have added the last line, but I don't know how to reaload my docker app with t...

max_payload_size is not in your environment variables there for some reason 🤔

remote roost Mar 29, 2023, 10:33 AM

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modest surge 😦 so basically, there is not a limit for the size, nothing I can configure? Lik...

No limits as long as you have disk space you should be able to upload it

modest surge Mar 29, 2023, 10:36 AM

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I have enough disk space (like 200GB free so 15GB should be fine)
maybe I have done something wrong, just to be sure, all I had to do after editing the docker-compose.yml is run the command "docker compose build"?

remote roost Mar 29, 2023, 10:37 AM

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did you fix the indentation for the max_payload setting?

modest surge Mar 29, 2023, 10:38 AM

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yes

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remote roost Mar 29, 2023, 10:41 AM

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ah i see bart already mentioned that too

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So what i have not seen yet is how is it failing? can you try uploading a file using a request tool like Postman? (or inspect the upload request from the app)

tough verge Mar 29, 2023, 12:00 PM

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modest surge

maybe put it between quotes? so '99999mb'

modest surge Mar 29, 2023, 12:14 PM

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tough verge maybe put it between quotes? so '99999mb'

still not working :\

modest surge Mar 29, 2023, 12:14 PM

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remote roost So what i have not seen yet is how is it failing? can you try uploading a file u...

I'll try

tough verge Mar 29, 2023, 12:14 PM

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did you restart the docker container (might be a silly question)

modest surge Mar 29, 2023, 12:14 PM

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Yes I did

modest surge Mar 29, 2023, 12:22 PM

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remote roost So what i have not seen yet is how is it failing? can you try uploading a file u...

I have never used Postman, is it simple for you to explain me quickly what I have to do to upload a file with this soft or I should find everything I need on the documentation?

remote roost Mar 29, 2023, 12:25 PM

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modest surge I have never used Postman, is it simple for you to explain me quickly what I hav...

As a quick test this should be enough (with the authorization or you can add ?access_token=... to the url that works too)

modest surge Mar 29, 2023, 12:42 PM

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Ok so with Postman it worked with a 15GB file, it tooked 5 minutes. I'm trying now with a 30GB file just to be sure because via the Directus Interface, the upload usually crash a bit after 5 minutes

remote roost Mar 29, 2023, 12:44 PM

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can that be a browser limitation? what browser are you using

modest surge Mar 29, 2023, 12:45 PM

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I'm using Chrome

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With a 30GB file, it failed with a request timeout, I think this is the same issue when I try with the interface:

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A more complete screenshot:

remote roost Mar 29, 2023, 12:57 PM

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modest surge A more complete screenshot:

The key needs to be "file" 🙂

modest surge Mar 29, 2023, 12:57 PM

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It is

remote roost Mar 29, 2023, 12:58 PM

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not in that screenshot

modest surge Mar 29, 2023, 12:58 PM

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even the second empty key needs to be "file"?

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(the first key only displays "file" if I put my mouse above it)

remote roost Mar 29, 2023, 12:59 PM

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ah i think i see the confusion, the key needs to have "file" twice both as name and type

modest surge Mar 29, 2023, 1:00 PM

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oh I see... I don't know how it worked with the 15GB file in that case x(

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I'm trying with this modification (sorry it takes at least 5 min for every try 😦 )

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timeout again

modest surge Mar 29, 2023, 1:45 PM

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With the interface, it also take 5min and ~30 seconds before timeout

tough verge Mar 29, 2023, 2:13 PM

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maybe its best to search on GH is there is an issue on this, if not create a new one

#Error while uploading files