Apple mail not showing old old email

[molten lotus]

I’m need help please

[teal ingot]

Have you done a restart?

Is it happening on both your iPad and iPhone?

[molten lotus]

Yes

I’m text Apple support too

They no know how to help

Long ago back

[teal ingot]

Oh, well I can try to help out and see

[molten lotus]

Last email was 10/4/23

Last year

[teal ingot]

Is this your iCloud email account?

or Gmail?

[molten lotus]

Gmail

[teal ingot]

Is your Gmail storage filled?

[molten lotus]

I’m just upgrading Gmail storage

[teal ingot]

So it was filled then?

[teal ingot]

Ah ok

[molten lotus]

Yes

[teal ingot]

If you check your Gmail app, is the mail showing new emails or older ones?

[molten lotus]

New one

For real

[teal ingot]

Alrighty, let's try this

So go to settings on your iPad, then scroll down to Mail. Under Mail, head over to the section called Accounts. Once in accounts, we are going to remove your Gmail account, then readd it

[molten lotus]

I’m will

[teal ingot]

Ok, this could help out

After trying it, let me know if it resolves the issue for you

[molten lotus]

I’m no see it

I’m iOS 18 beta

[teal ingot]

Scroll through untill you see the one with a Mail icon

If it doesn't have one, it will be a different setting

[molten lotus]

Yes

[teal ingot]

You find it?

[molten lotus]

Different settings

[teal ingot]

Tap on Gmail

[molten lotus]

Yes

[teal ingot]

After that, tap on delete account

It will only delete from the Apple Mail app, so no need to worry about losing anything

[molten lotus]

I’m have iCloud account too

[teal ingot]

Yeah, we don't need to worry about that one for now

[molten lotus]

Ok

[teal ingot]

Were you able to delete it?

[molten lotus]

Yes

[teal ingot]

Perfect, now add account

[molten lotus]

Yes

[teal ingot]

Tap on Google

[molten lotus]

Yes

[teal ingot]

Then go through the sign in proccess

[teal ingot]

Tap Save

[molten lotus]

I’m will

[teal ingot]

Alrighty

Now once setup, go to the Mail app

[molten lotus]

Yes

[teal ingot]

and see if the Mail is syncing

Hopefully it's all good

[molten lotus]

Oh man

[teal ingot]

Hm, trying flipping out the Mail app

Swipe up and hold then left go. Then swipe out the mail app

I'd remove this screenshot as it contains a personal email

[molten lotus]

Sill same

[teal ingot]

Go back to settings, then to mail, then accounts

See if Google is there

[molten lotus]

I’m will

[teal ingot]

Alrighty

[teal ingot]

I found the problem

Mail isn't selected under Gmail

[molten lotus]

Oh

[teal ingot]

Tap on Gmail, then make sure mail is toggled

[molten lotus]

I’m will

[teal ingot]

Alrighty

[teal ingot]

Ok, looks like it's enabled

[molten lotus]

Not in iCloud

[teal ingot]

It seems like it worked

[molten lotus]

iCloud accounts

I’m have both iCloud mail

And google

[teal ingot]

That's good, is the email up to date?

Please delete this as your email is exposed

[molten lotus]

I’m mean no see my iCloud

Mail

[teal ingot]

In that screenshot I saw both

iCloud was at the top, then Gmail was at the bottom

[molten lotus]

I’m mean no last update last year

Not from google

[teal ingot]

So you iCloud email isn't updating?

[molten lotus]

Yes

That right

[teal ingot]

Is your iCloud storage full?

[molten lotus]

No

I’m just upgrading to 200

iCloud plus

[teal ingot]

Ok, if it's not full, you should be seeing new emails

[molten lotus]

Not full

[teal ingot]

as long as you've used that email for other places

[molten lotus]

Oh man

[teal ingot]

It could be a issue with the beta possibly

[molten lotus]

I’m have issues forever

For real

[teal ingot]

Oh

[molten lotus]

Yes

[teal ingot]

well, let's try this.

While in the settings for Mail, tap on your iCloud, then account settings

there should be something for "Fetch" data

[molten lotus]

I’m will

[teal ingot]

Make sure it's on

[molten lotus]

Yes on

[teal ingot]

Alright, that's good

[molten lotus]

Yes

[teal ingot]

Do you use your iCloud email for a lot of other accounts? For example, have you signed up for newsletters or created online accounts with it?

[molten lotus]

Yes all time

[teal ingot]

That's very werid then

why nothing shows up

[molten lotus]

Yes

I’m not sure

[teal ingot]

I'd also like to apologize for having you go through the proccess of deleting your Gmail account, I misread and thought you had a issue with it. So that's my bad

[molten lotus]

That ok

[teal ingot]

As for the iCloud issue, I'm not too sure. It seems like a odd bug.

As long as fetch is on and you have storage it should function properly

[molten lotus]

Who knows about iCloud mail ?

[teal ingot]

Let me call over Sam real quick

@lunar lake Do you have an idea why iCloud Mail may not be fetching new mail

We've checked and confirmed Fetch is on and she has 200GB of storage for iCloud. So it has space.

She mentioned that the issue has been going on for a while, so it's probably not the beta and she had gone on Apple Support for help and they couldn't figure it out.

[molten lotus]

I’m hope him

Woke

[teal ingot]

He'll get to it when he can

He's pretty good with helping out around here

[molten lotus]

Yes

Hard to wait

[teal ingot]

Patience is key

[molten lotus]

Yes

[teal ingot]

Troubleshooting issues takes time sometimes

Depends on what it is

[molten lotus]

Yes

[teal ingot]

In this case it's a bit more of a mystery as to why it's happening

[molten lotus]

Oh

I’m not find my old old iPhoto

My picture

I’m have millions pictures on my iPads

[teal ingot]

Millions?

[molten lotus]

Yes

For real

On iCloud

[teal ingot]

So your having trouble also finding old iCloud Photos?

[molten lotus]

Yes

And Apple TV too I have lot movies on iTunes

And tv shows

[teal ingot]

Have all of your iCloud Photos synced?

[molten lotus]

Yes

For real

[teal ingot]

Did you switch your Apple ID in the last couple of years?

[molten lotus]

Yes

[teal ingot]

That could be why

[molten lotus]

Switch email account

[teal ingot]

Those photos were probably on the old iCloud account

and if they weren't moved over their gone

Unless you still have the old creditionals for it

That could also be the reason why your missing shows and movies

[molten lotus]

I’m have on my mom old old iMac

[teal ingot]

You have what on her iMac?

[molten lotus]

Pro

My old iCloud picture

Long ago back

[teal ingot]

Then you could send them all to yourself from it

[molten lotus]

And on google picture and Dropbox

[teal ingot]

You could transfer those files over

[molten lotus]

How?

[teal ingot]

If their on her iMac, you could AirDrop them over to your iPhone (depending how many though)

As for Dropbox and Google Pictures, I have never used them so I'm not sure

[molten lotus]

Oh man

[teal ingot]

Btw, if you used that old iCloud email for other online accounts, that could also be why your not receiving those emails

[molten lotus]

Same picture on iMac on Dropbox

[molten lotus]

Oh

[teal ingot]

Then you can use either to transfer

or Download Dropbox on your iPhone then you'd probably have access if it's the same account

I could be wrong in how that works

As I don't use that app

[molten lotus]

Maybe

About old old movies on iTunes and tv shows?

[teal ingot]

If they were bought under the old account, then their attached to them

So you can't access them without the old iCloud

since they were purchased under it

[molten lotus]

About how to check my purchases history?

[teal ingot]

Let me look into it

[molten lotus]

Ty

[teal ingot]

Alrighty, go to Settings, then tap on your name, then tap on Media and Purchases, then tap on view account, then you can view purchase history

[teal ingot]

no problem

[molten lotus]

I’m will

[teal ingot]

Alrighty

@molten lotus I'm gonna have to go, but if you have any problems, just send them here, I'll get to it when I can

Just so you know.

[molten lotus]

I’m will

[molten lotus]

@lunar lake

[molten lotus]

Hey

@lunar lake

[pure hemlock]

Sam is AFK: Playing COD 🎮 - 2 hours ago

[lunar lake]

heyy

[molten lotus]

I’m need help

With my Apple mail

And iTunes movies

No see all my iTunes movies

[lunar lake]

did you have anything downloaded on it??

[teal ingot]

I’m think she had used her old Apple ID for accounts and iTunes

Which is why things are missing

Not sure though

[lunar lake]

ohh i see, from the older messages. she was trying to check the purchase history yeah? if shes bought any movies on there?

[molten lotus]

I’m will

I’m no see on my purchase history

For real

@lunar lake

[lunar lake]

is it the same apple id?

[molten lotus]

Yes

I’m switch email address

Yes same Apple ID

Few years ago

[lunar lake]

and the itunes movies was it in the old email address?

[molten lotus]

Yes

For real

[teal ingot]

Yep

[lunar lake]

Ahh I see seems like the iTunes movies was associated in the older email address

[teal ingot]

That’s what I was thinking too.

Unless she has the only info she can’t view them

[lunar lake]

Do you still have access to the old email address so you can login and then check for it ?

[lunar lake]

Yh

[teal ingot]

I’m thinking she had created online accounts with it too, maybe why she doesn’t see the emails

[molten lotus]

Oh man

[lunar lake]

Yeah that’s another possibility!

[lunar lake]

Do you still have the credentials to the older email?

[molten lotus]

How?

[lunar lake]

The old email address (it’s the email address that had your iTunes movies , etc)

Now to be able to login you need the email address and password
So you can sign in to iTunes and view the movies or purchase history, etc

So I’m asking you if you have access to the email address (the old one )

[molten lotus]

Yes on Gmail email address

[lunar lake]

Okay then your gonna have to sign out of your current Apple account and then Sign in with the older email address and password

[molten lotus]

I’m trying

[lunar lake]

Okay do you know how to sign out ?

[teal ingot]

Tap on your name in settings, then scroll to the bottom and sign out.

Make sure you know the password to the old account and your current one

So that you can get back in

[lunar lake]

DONT SIGN OUT IF YOU DONT KNOW THE PASSWORD TO YOUR CURRENT ONE

[molten lotus]

For real?

How to call on iPad?

Like iPhone

@lunar lake

[teal ingot]

100%. Don’t sign out unless you know the code.

[teal ingot]

You have to use the FaceTime app

[molten lotus]

For real?

[teal ingot]

Yes

[molten lotus]

I’m checking be sure

I’m have questions

[lunar lake]

Okay ask away

[molten lotus]

How to do use RTT on text messages?

Or something like that

RCS

I’m mean

[lunar lake]

Your carrier network has to support RCS
Then if you go to Settings > Messages
You would see RCS if it’s turned off, turn it on
And you can go to your messages and message someone without an iPhone check if it says **Text Messages . RCS **

[molten lotus]

I’m checking

We use Verizon

I’m yes see it

Why my iPhone text green all times?

Best tips and tricks on iOS 17 and iPhone and iPad?

I’m have speech issues

How to get Siri training her understand me?

@lunar lake

[lunar lake]

Probably cos your messaging non iPhone users

[lunar lake]

https://youtu.be/_cmlQUzKoQ8?si=bJIvPi4rPMi88FV8

[molten lotus]

Yes have apple iPhone 14 Plus

[lunar lake]

https://youtu.be/QkSUmNaElyo?si=FjFAoaPqrWBmt_Ha

[lunar lake]

I don’t know what you mean?

[lunar lake]

Yeah but the people you are messaging they likely don’t have an iPhone or an Apple device

[molten lotus]

I’m mean Siri not understanding me

I’m yes talk

Hard to understand me

Because my speech issues

apraxia

[lunar lake]

https://youtu.be/GaqCoQmetxY?si=Zo4pgB6XaU0VA5HU

[molten lotus]

Hard to spell too

Same times

[lunar lake]

Maybe try typing little by little to get your wordings correctly

[molten lotus]

Hard

I’m have autism

[molten lotus]

About in iPhoto app tips ?

[lunar lake]

https://youtu.be/rqgkntWytRI?si=AB_ddQI8gPBpy-dX

[molten lotus]

Hmmm

[molten lotus]

More suggestions my Apple mail?

[lunar lake]

we've given you all suggestions however you didnt answer any of them nor do them

[molten lotus]

Oh man

[molten lotus]

About more anyway easy to type?

And spelling

Help my speech issues

@lunar lake

[teal ingot]

Green is used for SMS and RCS

[teal ingot]

There isn’t much you can do beside trying to log in to the old account

If you can’t access it, you probably won’t be able to access your old iTunes purchases nor emails associated with that account

Other than that, I don’t have any other suggestions I could offer.

[teal ingot]

You may like Hover text as it makes words your typing bigger

[molten lotus]

Hard

[teal ingot]

What is?

[molten lotus]

I’m mean typing and spelling

Make full sentences

Hard do that

@teal ingot

[teal ingot]

I see

Well you want try hover text?

[molten lotus]

What that?

How to do that?

[teal ingot]

Go to settings, then accessibility, then scroll down to keyboard and typing

Then tap on Hover text

It will have a description so you know what it does

[molten lotus]

I’m no see it

[teal ingot]

Send a screenshot of what you see

[teal ingot]

Try typing with it

[molten lotus]

How is work?

[teal ingot]

It’s supposed to make the words you type larger

Those settings should allow you to adjust it

[molten lotus]

About auto typing and spelling?

[teal ingot]

As long as you have auto correct that should help

[molten lotus]

I’m no see do auto current

[teal ingot]

Auto correct should be on my default

[molten lotus]

I’m no like my typing style

[teal ingot]

Let’s check if it’s on. Go to settings, then general, then keyboard

[molten lotus]

Yes

[teal ingot]

What do you see now?

[teal ingot]

Everything is on, so that’s good

[molten lotus]

About fonts?

[teal ingot]

Do you want larger text?

[molten lotus]

Auto stuff

I like auto stuff

[teal ingot]

What you mean?

[molten lotus]

Is automatically

Normal people typing and spelling

Look like

Autism hard to make full sentences

[teal ingot]

I don’t think there is much other than autocorrect.

[teal ingot]

I gotcha

[molten lotus]

Who someone else knows?

I’m mean autocorrect

[teal ingot]

I don’t think there is anything else in iOS other than the autocorrect feature

[molten lotus]

Oh man

More suggestions?

[teal ingot]

Unfortunately no

[molten lotus]

Hmmm

[teal ingot]

I’m all out

[molten lotus]

How to set up Siri know about autism and speech issues?

[teal ingot]

To my knowledge there isn’t a way to tell Siri that.

[molten lotus]

New iOS 18 ?

[teal ingot]

Nope

[molten lotus]

How to learn more Siri ?

[teal ingot]

Your want to learn more about Siri?

[molten lotus]

Yes

And Siri learn more about me?

Too

[teal ingot]

https://www.apple.com/siri/

[teal ingot]

Siri should have access to info in iOS

[molten lotus]

Wow

How to use Genmoji on bate iOS 18?

[teal ingot]

Not available yet on the beta

[molten lotus]

Genmoji 8 on bate?

Oh man

Look

[teal ingot]

Kate, I think it would be a good idea to visit an Apple Store where you can ask Apple employees questions to a variety of things. @molten lotus

It’s not going to be there

[molten lotus]

How to do that?

[teal ingot]

Find a nearby Apple Store to you

Then visit the location

[molten lotus]

I’m live small town

[teal ingot]

You can ask questions if you have any.

[molten lotus]

About online?

[teal ingot]

I see, if you look at the Maps app you can see if there is any nearby

[molten lotus]

Few hours away

[teal ingot]

I think In person may benefit you, it will be easier for you to understand since they can demo it for you

[molten lotus]

For real

[teal ingot]

Gotcha

[molten lotus]

Apple support help too remote?

[teal ingot]

They can, but it will be easier for both you and the employee if it’s in person

Then they can offer suggestions and tips and show you how to do it on your own device

[molten lotus]

Online classes?

[teal ingot]

It’s more limiting over text like Discord and or chat support

[molten lotus]

Oh man

Apple have online classes?

[teal ingot]

They have online support and documents

You can also call them

Would be the second best option

[molten lotus]

Hard to talk over phone because my speech issues

How call them help me?

You got my text?

[teal ingot]

Apple can screen share with you and help direct you in the right direction

We can not

[molten lotus]

Oh

[teal ingot]

https://support.apple.com/

[molten lotus]

I’m have questions and they do tips and tricks too on screen sharing?

[teal ingot]

It’s more limiting over chat than in person or with screen share

[teal ingot]

They can

[molten lotus]

I’m checking be sure

[teal ingot]

They should be able to answer questions you may have regarding devices

Or fix any ongoing issues you have

[molten lotus]

I’m checking be sure

[teal ingot]

All good

Well I hope Apple Support can help you, sorry that me or Sam couldn't fix your issue. Anyways, have a good day @molten lotus !

[molten lotus]

Ty

[molten lotus]

Apple support people say That's the Apple ID email account so that email is linked to the gmail email server which is indeed receiving new emails.

[teal ingot]

Alrighty, so it seems what me and Sam thought was it

The old email has the other info then