#Apple refused to fix my iPad mini 1

1 messages · Page 1 of 1 (latest)

torpid surge
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They said that they needed to open the display and the display might break blah blah....guys I need to do something ASAP. How can I exchange it for an other iPad?

fallow marlin
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Hello! Just a few questions.

  1. What condition is your iPad in? (Can you send a picture?)
  2. Have you taken it to any other Apple Stores?
  3. How was your iPad damaged?
torpid surge
fallow marlin
fallow marlin
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Gotcha.

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Okay, so what's the main issue with it?

torpid surge
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Dead speaker and microphone

fallow marlin
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Any water exposure?

torpid surge
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None, but there might be echos to humidity

fallow marlin
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So, in this case, what I would suggest if Apple won't repair it, due to the age of the model of course, is to take it to a third-party repair shop such as iFixit or UBreakIFix. Places like those can repair them for you if the damage isn't too extensive.

torpid surge
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Tysm!

brittle sequoia
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The original iPad mini is tagged with “obsolete”.
That means Apple will not repair it. You will have to take it to a third party repair shop

fallow marlin
brittle sequoia
fallow marlin
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@torpid surge If that's all, then this issue is resolved. DM me if you have any further questions.

brittle sequoia
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I’m just gonna leave this here:
Obsolete: iOS Devices that were discontinued 7 or more years ago. No longer eligible for repair worldwide. Example: this iPad Mini 1st Gen
Vintage: iOS devices that were discontinued between 5 and 7 years ago. No longer eligible for repair outside of the US, Turkey and France. Example: iPhone 6
Unsupported: iOS devices discontinued less than 5 years ago that do not support the latest version of iOS. Example: iPhone 8
Supported: iOS devices that have been discontinued but still support the latest version of iOS. Example: iPad Air 4
Current: iOS devices still in production. Example: iPhone 15