#[Check before posting] Known Issues!

1 messages · Page 1 of 1 (latest)

bright furnace
#

High online lag/high ping - At the moment, we're looking into any potential causes of such lag on our part. In the meantime, please be advised that the game uses a Peer to Peer connection where one of the players is hosting the game on their machine. More information and suggestions can be found at #🐛troubleshooting

[Xbox/Microsoft Store] Lost hats - While we're looking into what could be causing some players to lose their hats, letting us know of the following (on a new #1019723074611970068 post) can help us identify and fix it:

⦁ Did you, at any point, cancel or skip the "Syncing data" window popping up?
⦁ Have you switched accounts?
⦁ Are you playing both on PC and Xbox?
⦁ Were there any changes to other saves when you noticed the hats were missing? For example, progress in Tiers of Heck/Wave Survival, settings in options, etc.
⦁ Do you recall any actions that could have affected the save games in any way?

[STEAM] Game doesn't load - Until a fix is available, closing the Epic Online Services will allow you to play. To do that:

  1. While the game is running, open the Task Manager and select the Details tab;
  2. Right-click on the game process and select "Analyze wait chain.";
  3. Terminate the process "EpicOnlineServicesUserHelper.exe.";
  4. The game should then start.

Randomly loading into Tiers of Heck - We are aware of this issue and are aiming to deploy a fix on next major update.

If you have a way to consistently trigger this bug, do let us know in a new #1019723074611970068 post, it would help make sure its fixed.

#

[Check before posting] Known Issues!

bright furnace
#

Updated.

shrewd sparrow
#

I actually quite like loading into tiers of heck especially when it’s local-multiplayer soo keep that in mind.

shell garden
#

adding to the Lost hats bug. i had switched from xbox to pc using same acc. lost hats. however whenever i unlock hats they stay locked. i can unlock new colors but no hats although it will show the unlock announcement on screen

nova ingot
#

Adding to lost hats again

•no, also i sync from the cloud
•no
•yes, i frequently play both on the series x and pc game pass ( on the same account)
•no, but i still keep my colors, also it works fine on xbox, i have s
All my stuff

nova ingot