#Is there an issue with DuckDNS?

73 messages · Page 1 of 1 (latest)

vale helm
#

Hi, I'm using DuckDNS to connect to my HA from an external network.
Since a couple of days ago, I can only connect successfully from my internal network and I saw people having the same issue posting on this Discord server in the last few days.
Does anybody know if that's a known issue and if there is any update regarding it?
Thank you in advance!

quasi harbor
#

Not that I've seen - do you have some way of connecting a laptop externally to troubleshoot?

quasi harbor
#

So your seeing logs on HA of the attempt? That must mean that duckdns is working correctly since the attempt is getting to your HA server

vale helm
#

I didn't change anything in the past days and it always worked fine.
I've also tried restarting the add-ons or even reinstalling them, but seeing that two people were having the same issue here, I thought it could have been a common issue

#

(the same issue with the exact same timing)

quasi harbor
#

All duckdns does is take the name "yourdomain.duckdns.org" and translate that to an IP address - if you see requests to HA from your phone then you know that process is working correctly and something else must be at fault somewhere in the chain

#

(assuming the logs are correct)

#

If you can connect a laptop to your 4g and test then it might give more indication as to what the problem is

vale helm
#

I can try and see if I get something different

quasi harbor
#

You can also do nslookup yourdomain.duckdns.org in a command prompt and verifying the returned IP is correct

vale helm
#

By the way, I was following your guide to set the external connection through DuckDNS to check if everything was ok and when it comes to see if port 8123 is open through CanYouSeeMe.org it doesn't work

quasi harbor
#

Feel free to post screenshots of the port forward and can double check them

vale helm
#

Sure, but it's the same setting I was using since more than an year ago, so it should be correct

quasi harbor
#

Is the internal IP definitely correct? Btw no need to hide internal IPs

vale helm
#

Yes, I double checked that

maiden jacinthBOT
quasi harbor
#

Cool. Do you need both ports forwarded?

vale helm
#

If I recall correctly port 443 was for using the Alexa integration and for another integration I'm using

vale helm
quasi harbor
vale helm
#

I just hid my public ip and my domain's name and left the rest as it is

#

And sent the DM

quasi harbor
#

Hard to tell with hidden information but will check

#

Looks good to me from what I can tell

vale helm
#

I'll check online again and see if I find someone having the same issues also there.
Thank you very much for the support and for your videos!

quasi harbor
#

What happens if you try and visit the URL on the PC with VPN?

vale helm
#

If you mean on my PC, I can only see the loading screen with HA logo for a while, then "Unable to connect to Home Assistant. Retrying in x seconds" pops out and it stays in this state forever.

#

And in the logs I get this

quasi harbor
#

I guess it might not work on a VPN actually because of the way it would connect...you'll probably get similar results on 4g but maybe worth trying

vale helm
#

I get the same if I connect using 4g both on my PC and using the Android app.
I've always connected to my HA using the VPN from my PC and it suddenly stopped working a few days ago.

quasi harbor
#

Ah OK

vale helm
#

Also using the Android app with 4g never gave me any issue.

#

Is there any kind of certificate or similar that could be expired?

quasi harbor
#

You can view the cert from the browser when connected locally

vale helm
#

Because, as mentioned before, I didn't change anything

quasi harbor
#

Click on the padlock in the browser and view cert, you can see the expiry date

quasi harbor
vale helm
#

Ok, the certificate is valid and expires in February

quasi harbor
#

Makes sense otherwise you would get a cert error when viewing locally

vale helm
#

The only strange thing I remember is that my domain was detected by Chrome as a potentially harmful site, when trying to connect to it something like two weeks ago, but I just confirmed that I was sure to proceed and never get that warning ever after.

#

At this point, given that I saw two other guys complaining about the same issue with the exact same timing here on this server, I just hope that it's a common issue which is going to be fixed soon (who knows caused by what 😅 )

quasi harbor
#

I don't see how it can be a duckdns issue given the IP address returned is correct you said and also you are seeing logs in Home Assistant relating to the connection..if your connection is hitting your Home Assistant server and it is showing in the logs as you mention, how could that be duckdns? 😅 hopefully you see what I mean

vale helm
#

Yes, sure

#

It's probably caused by something else

#

Not sure what though

vale helm
#

Can it suggest that it should be something router-related?

quasi harbor
vale helm
#

It doesn't

maiden jacinthBOT
quasi harbor
#

Hmm, try disable the 443 one for now

#

The only thing that might make sense is your ISP moved you to a CGNat?

vale helm
#

I have no idea

quasi harbor
#

If you go to your routers web page, what does it say the public IP is?

vale helm
quasi harbor
#

Don't post it but just take a note once you find it

vale helm
quasi harbor
#

Then go to google and type what is my IP

#

Are they different or are they the same?

vale helm
#

They are different

quasi harbor
#

Ah, that's a cgnat

#

Seems your ISP has moved you to one

vale helm
#

So the port forwarding isn't working anymore, right?

quasi harbor
#

Yeah that's right

#

I'd suggest moving to the cloudflare method

#

Or your going to have to phone up your ISP and get them to move it back

vale helm
quasi harbor
#

No problems!

vale helm
#

Completely off-topic, but will you announce when the Everything Presence One Kit will be back in stock on #product-announcements ?

quasi harbor
#

Yes you can join the role to get a notification about it

vale helm
#

Ok, I found out that my father has changed the ISP offer without letting me know a few days ago. I've proceeded to turn on the static IP and everything started to work as intended.
Can't thank you enough!

#

Maybe the other two guys having the issue are my brothers then 😆