#Does anyone have experience with the Samsung standard browser?

1 messages · Page 1 of 1 (latest)

fading rivet
#

I can't open my AR scenes there. The AR button appears but is not clickable. Another browser works on the Samsung device. Unfortunately, most Samsung users do not have another browser installed

river needleBOT
# fading rivet I can't open my AR scenes there. The AR button appears but is not clickable. Ano...

Thanks for reaching out @fading rivet

Please read through the following and share the information requested. This will help us to better assist you.

Description

Describe the issue that you're seeing. Please be as detailed as possible e.g. is this issue happening in Unity or Blender, which Needle Engine version are you using, do you see any errors in the Editor or Browser console, etc.

Information:

  • If you're using Unity click the menu item Needle Engine/Report a Bug/Copy Project Info to Clipboard. Please share the results below.
  • Please provide code snippets using Discord Code Blocks
  • Have you contacted Needle through another channel or just through Discord?

Thanks for submitting!

💡 Did you know that we now also have a forum with AI support? Join now with your discord account!

How it works:
Reply to the messages of the bot that end with a thread_id to interact with it and ask follow-up questions. You can also mention the bot directly in this channel to get help.

Help requested: please wait a moment...

river needleBOT
river needleBOT
# fading rivet I can't open my AR scenes there. The AR button appears but is not clickable. Ano...

To address the issue you're experiencing with AR scenes not being accessible on certain browsers on Samsung devices, it's important to check a few things:

  1. WebXR Support: Ensure that the browser in question supports WebXR, which is the API used for AR and VR content on the web. Not all browsers have the same level of support for WebXR.

  2. HTTPS Protocol: Needle Engine, like many web-based AR platforms, requires HTTPS to access camera and AR features due to security policies set by browsers. Ensure that your site is served over HTTPS.

  3. Browser Permissions: Check if the browser has permissions to access the camera. Sometimes, users might accidentally deny permissions, or the browser may not prompt for them correctly.

  4. AR Features Compatibility: Some AR features may have specific hardware or software requirements. Ensure that the devices and browsers you're targeting meet these requirements.

  5. Needle Engine Updates: Make sure you are using the latest version of Needle Engine. Sometimes, compatibility issues are resolved in newer versions.

  6. Fallback or Guidance for Users: Since you mentioned that most Samsung users do not have another browser installed, consider implementing a fallback solution or providing clear guidance on installing a compatible browser for an enhanced experience.

If you've already checked these aspects and the problem persists, there might be a specific issue with the Samsung browser's WebXR implementation or a compatibility issue with the Needle Engine. In such cases, documenting the issue thoroughly and reaching out to Needle Engine support with specific details like the browser version, device model, and any console errors could help in diagnosing and resolving the issue more effectively.

0 messages left
thread_rW7ftGsOdBl29kc2ejxLRi9h

jovial hull
#

Does the sample on https://modelviewer.dev work on this particular device? (AR button in the bottom right)

3D model-viewer embed

Neil Armstrong's Spacesuit from the Smithsonian Digitization Programs Office and National Air and Space Museum

fading rivet
#

mh, that works