#Trouble with XDJ-XZ having cpu-overload-like lag/slow down/atrifacting during playback on one track

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topaz tinsel
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Hello! While mixing and recording every now and then one of the playing tracks on my XDJ-XZ's will lag, slow down and make an awful digitised artifacting noise, all in about 1 or 2 seconds, then carry on playing but completely out of the beat I set. At first I thought this could be an issue with master tempo as XZ's have historically had this issue, but the issue persisted even after I turned master tempo off. Any one got any idea whats going on? It's ruining any recording where it happens as the sound plays through the master and throws off the beat.

acoustic nimbusBOT
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LET'S GO @topaz tinsel - You just moved up to level 2! Who does this? ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ

topaz tinsel
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in "glitch2" it happens around 13 seconds, in "glitch1" it happens at 4 seconds

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Trouble with XDJ-XZ having cpu-overload-like lag/slow down/atrifacting during playback on one track

brisk sun
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assuming you are using it in standalone not connected to a laptop?

topaz tinsel
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It's all in standalone, forgot to mention

brisk sun
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ah... yeah ... apart from making sure the firmware is up to date there is probably not much you can do about that

topaz tinsel
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i updated to the latest firmware last week, it so annoying because i cant predict when its happening and can ruin performances ๐Ÿ™

brisk sun
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although I have had a lot of time using XDJ-XZs and never had this issue, so that's interesting

topaz tinsel
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might it be worth taking it into a shop for repair?

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my issue is i don't even know whats wrong with it

brisk sun
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yeah I feel like it could be a faulty unit

topaz tinsel
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oh dear, i've not even paid it off yet hahah

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i do have insurance on it however

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not manufacturer, just my own insurance for music equipment

unique wedge
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Sounds like the filter knob, has there ever been liquid spilt? try Deoxit or similar

topaz tinsel
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i wouldnt know how to get in there, but i've not spilled anything, though i did use it at a big event where drinks were all around, others used the decks for around 7 hours (my set was 1 hour), but i didnt notice any spillage on there after

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just noticed too when this happens, the waveform on the xz's seems to zoom in for the duration of the slowdown then zoom back out when it returns to speed

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very weird

acoustic nimbusBOT
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LET'S GO @topaz tinsel - You just moved up to level 3! Who does this? ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ

unique wedge
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So, is it a software fault or hardware? try and factory reset the unit

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del + master tempo, and power cycle

topaz tinsel
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thats what im scratching my head about tbh, in "glitch1", when i fader out the previous track, that track on the waveform seems to zoom in then a red message saying "out of range" pops up, found this when i was trying to recreate the issue with master temp and sync on

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that message appears over the track name of the one i just faded out

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im wondering if the cpu/glitch thing occurs when it runs into whatever error is happening there

unique wedge
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I'd use it with your DJ software, and see if any midi crawl is happening on any pots or sliders, deoxit if it is

topaz tinsel
unique wedge
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Service mode may find the fault, Deck 1 tempo + memory and power on holding them down while it boots

topaz tinsel
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This is what it's saying

unique wedge
topaz tinsel
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Which tests do you think might be relevant?

unique wedge
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... but I think it'll be the rotary encoder itself faulty,

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the pots and sliders, buttons etc, anything that can stick due to a drink spill

topaz tinsel
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It's allowing me to cycle through tests fine

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Are those under selector test?

unique wedge
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ahh good bc that's the expensive one

topaz tinsel
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Tbf some of the colour fx filter pots are stiffer than others

unique wedge
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I said that one bc that does the zoom, you said it zoomed in. that looked like an encoder spamming the cpu

topaz tinsel
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I've noticed it does that whenever it seems to run "out of range" with bpm

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And I think sometimes when it does that we get the glitchy sound

unique wedge
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Does sound like a sticky situation

topaz tinsel
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Like song 1 fades out, and song 2 (which was entering a breakdown) had the slowdown happen