#Small percentage of users receiving ERR_SSL_PROTOCOL_ERROR and unable to load stuff

22 messages · Page 1 of 1 (latest)

spice hawk
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Some users are experiencing issues loading certain parts of the website, such as images and other data stored in the railway buckets. It was recently discovered that their network security is blocking access to the bucket URL because it has been marked as "possibly malicious." We are unable to do much, and thought it was a good idea to open a ticket instead.

I attached the images below. I tried running the URL through different virus checkers such as VirusTotal but they returned clean.

night eagleBOT
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Is this about a specific service? Linking one helps us understand your setup.

spice hawk
tawdry flare
spice hawk
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According to the user that reported it

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I'm not 100% sure what applications other users are using which is blocking their access to the bucket though

tawdry flare
spice hawk
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Is there maybe a workaround I could try or is it out of my control as well?

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If not, thats fine I guess

tawdry flare
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Could recommend your user to contact Videotron/Helix to get the false positive resolved

spice hawk
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Will do, thank you salute

tawdry flare
spice hawk
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I could give it a try

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Will see if that works

tawdry flare
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Since the domain isn't flagged by VirusTotal/URLVoid, I have a feeling that the name itself may be getting flagged

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something prettier could then work

spice hawk
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But I mean, it works shrug

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Not sure if it was a resource template, not quite sure how he set it up