#Service is down

51 messages · Page 1 of 1 (latest)

dense narwhal
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It has been 3 hours since it is down

burnt emberBOT
dense narwhal
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SlaydTopBot is not working

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Others are fine!

shut spire
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What is the current error?

dense narwhal
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[2026-02-11 17:52:24,098] [PID 5] [Thread-4] [dramatiq.worker.ConsumerThread(default.DQ)] [CRITICAL] Consumer encountered a connection error: Error while reading from viaduct.proxy.rlwy.net:18182 : (104, 'Connection reset by peer')

dense narwhal
shut spire
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It is failling to connect to a DB and then crashing

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Can you manually connect to the DB?

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Using a db client

dense narwhal
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what can I do?

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My clients are complaining

shut spire
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Have you tried restart/redeploying your DB and the affected service?

dense narwhal
dense narwhal
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DB and other service is working fine

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Only one service is own

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down

shut spire
dense narwhal
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So do I just need to live with that?

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No change?

shut spire
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We will need to wait for the incident to get resolved.

dense narwhal
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Railway this is taking too long. I think I should migrate to other service.

shut spire
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Services are slowly recovering, could u try redeploying it?

dense narwhal
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I redeployed

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Didn't fix

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[2026-02-11 18:31:04,505] [PID 5] [Thread-3] [dramatiq.worker.ConsumerThread(default)] [CRITICAL] Consumer encountered a connection error: Error while reading from viaduct.proxy.rlwy.net:18182 : (104, 'Connection reset by peer')

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I just redeployed again. Not working

shut spire
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Just to double check, the DB is working fine and other services who depend on the DB are also working as expected? It's just this one?

dense narwhal
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@shut spire what should I do?

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This is takinf foreeeveeer

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is this issue marked as resolved?

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I don't understand

shut spire
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Can you try:

  • Redeploying the affected service again.
  • Double check DB creds on the affected service
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If that doesn't work I will escalate the thread

dense narwhal
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I checked creds and redeployed

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Not working

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didn't work

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Please, escalate

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@shut spire did you escalate? When do I get support? My clients are complaining for the last 5 hours

shut spire
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I did forward this thread to the team

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Normally, a thread created here is forwarded to the station but the incident affected our bridge that does this.

dense narwhal
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I opened

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What is next? could you please check my thread are received by team?

shut spire
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Can you share the link here?

dense narwhal
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Please, escalate this