I lost my Hobby plan Access , I logout and login Now I can't find the access to that plan | Railway | Page 1

surreal gull Jul 15, 2025, 8:46 PM

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I lost my Hobby plan Access , I logout and login Now I can't find the access to that plan

balmy burrowBOT Jul 15, 2025, 8:46 PM

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Project ID: N/A

surreal gull Jul 15, 2025, 8:47 PM

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e70bed66-76dc-4fb5-ba4b-f8b605dbb3d7

prime pendant Jul 15, 2025, 8:48 PM

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When you log in and navigate to the dashboard, are you able to see your projects?

surreal gull Jul 15, 2025, 8:48 PM

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I delete my all project and logout

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now I again login

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and can't find the access to that plan

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@prime pendant ?

prime pendant Jul 15, 2025, 8:56 PM

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No need to ping, be patient. It’s possible you logged into the wrong account. Did you log in with the same method as you have before? eg, Github vs Email

surreal gull Jul 15, 2025, 8:56 PM

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Receipt number 2238-736
Invoice number 0TLEGICI-0001

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I tried all

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login by email or Github or Gmail

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I think , login by other by like gmail or github overwrite by old account

prime pendant Jul 15, 2025, 8:59 PM

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That could not have happened. Please try clearing your browser cache, then logging in with the method you have used in the past. Is it possible you have not paid your invoice?

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Please send a screenshot of your billing history once you are logged in.

surreal gull Jul 15, 2025, 9:01 PM

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See the Trial

prime pendant Jul 15, 2025, 9:02 PM

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I see the trial plan, but I also see no billing history. You have logged into the wrong account

supple nacelle Jul 15, 2025, 9:02 PM

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Yeah that account was created today, you created a new account instead of signing into your previous account.

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Would you like me to provide you with the correct email to use to sign into the correct account?

surreal gull Jul 15, 2025, 9:03 PM

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currently have login by Gmail , let me try again with Github

supple nacelle Jul 15, 2025, 9:04 PM

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Would you like me to provide you with the correct GitHub account to use to sign into the correct account?

surreal gull Jul 15, 2025, 9:04 PM

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supple nacelle Would you like me to provide you with the correct email to use to sign into the ...

[email protected]

supple nacelle Jul 15, 2025, 9:04 PM

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That is the new account that you created today.

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You have actually created 2 new accounts today.

surreal gull Jul 15, 2025, 9:05 PM

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same If I login with github

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I get my Your receipt from Railway Corporation for billing on [email protected]
So I tried to login with Github ,Gmail , and direct email (by pin)

supple nacelle Jul 15, 2025, 9:07 PM

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supple nacelle Would you like me to provide you with the correct email to use to sign into the ...

^ ?

surreal gull Jul 15, 2025, 9:07 PM

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But In any of the case I find by Hobby plan Access

supple nacelle Jul 15, 2025, 9:07 PM

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supple nacelle Would you like me to provide you with the correct GitHub account to use to sign ...

^ ?

surreal gull Jul 15, 2025, 9:07 PM

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[email protected]

surreal gull Jul 15, 2025, 9:07 PM

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supple nacelle ^ ?

ayushishu

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I tried to login with github also

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But can't find by Hobby plan Access

supple nacelle Jul 15, 2025, 9:11 PM

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You are likely logging in with the wrong GitHub, since you have two GitHub accounts.

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Correct Email: [email protected]
Correct GitHub: Ayushishu13

surreal gull Jul 15, 2025, 9:13 PM

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that my other account

supple nacelle Jul 15, 2025, 9:13 PM

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The Railway account associated with that Email and GitHub was created March 7th 2025, and that is the account with all your projects.

surreal gull Jul 15, 2025, 9:14 PM

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I need help related to [email protected]

supple nacelle Jul 15, 2025, 9:15 PM

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The Railway account associated with that email was created today.

surreal gull Jul 15, 2025, 9:15 PM

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I have created yesterday

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and buy the Hobby plan ( Jul 14, 2025, 3:28 AM IST)

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Receipt number 2238-7362
Invoice number 0TLEGICI-0001

supple nacelle Jul 15, 2025, 9:16 PM

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Right, and then you deleted the entire account.

surreal gull Jul 15, 2025, 9:17 PM

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I delete the project only

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I guess

supple nacelle Jul 15, 2025, 9:17 PM

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You deleted the entire account, not just the project, and then you signed back up to create a new account today.

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I've refunded you on that purchase yesterday.

surreal gull Jul 15, 2025, 9:18 PM

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let me check

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I am sure , I does not deleted account

prime pendant Jul 15, 2025, 9:19 PM

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Brody is a member of the Railway team. If he says that you deleted your account, you deleted your account.

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He's able to see your account in the backend.

surreal gull Jul 15, 2025, 9:20 PM

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I am sure , I does't delete my account , I never saw this warring

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I tried all
login by email or Github or Gmail
I think , login by other by like gmail or github overwrite by old account

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@supple nacelle @prime pendant Thanks for the help and refund

supple nacelle Jul 15, 2025, 9:23 PM

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Here is the metadata on why the Railway subscription was canceled.

surreal gull Jul 15, 2025, 9:24 PM

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If you don’t mind, I’d like to delete my current account and try signing up again using Gmail. After purchasing a plan, I’ll then log out and try logging back in using GitHub to see if the account gets overwritten or not.

supple nacelle Jul 15, 2025, 9:26 PM

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I would like to avoid any more interaction from our side here, please do not delete accounts.

surreal gull Jul 15, 2025, 9:27 PM

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No problem at all — I understand. I'm quite sure this behavior is a bug on your side, but thank you again for your help and support!

supple nacelle Jul 15, 2025, 9:38 PM

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I traced the delete code, and there are only two places it ever gets called, from our Admin dashboard, and from that modal you showed.

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And in this case - requestedByAdmin is set to false - showing that this was a user-initiated action.

supple nacelle Jul 16, 2025, 4:41 AM

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!s

#I lost my Hobby plan Access , I logout and login Now I can't find the access to that plan