storm nacelle
Railways banned my other account aswell and showing it is due to card testing and this time there is only one card. Railway did a transaction and due to low amount in card transaction failed and they banned my account it is a new account atleast try for a second time or send a mail.
humble sedgeBOT
storm nacelle
052888bd-a6c8-4a25-b1d7-68a343b6eea8
this is id of only one project and why this keeps on happening. anyone from the team??
i cannot access the railway.com aswell
i got a mail aswell but it was direct ban mail not a payment fail mail
storm nacelle
Weekends are off or anyone is online from customer support?
#🚨｜incidents
#1006629907067064482
fair dome
Hey @storm nacelle, this isn't the first time you have been banned from Railway for the same reason. Also, please be aware of rule 6 of our #🛂｜readme:
Under no circumstances we do not discuss bans or verify appeals on this server. Please use the in product form.
storm nacelle
yea this time it is different i have not used muliple cards
only one account is linked
And my account still got banned i should have received a payment failed mail instead i am getting direct ban mail this is wrong isnt it and i totally respect your rules
storm nacelle
Right now the same things is happening no customer support no one is responding thats not cool i’ve customers please respond to me
fair dome
Right now the same things is happening no customer support no one is responding ...
Keep in mind that the Discord is primarily for community support. The 24h SLO for pro users is only for the central station. I'll make an exception and raise this thread since you can't access the central station and make a private thread.
!t
median needleBOT
New reply sent from Help Station thread:
⬆️ This thread has been escalated to the Railway team.
You're seeing this because this thread has been automatically linked to the Help Station thread.
storm nacelle
I am using the pro plan sor
Sir
I have the admin access of the team
I cant access the other mail of mine btw ty
storm nacelle
Anyone from the team please respond
storm nacelle
Anyone ???
I just want you to temporary unban me so i could extract my data i think atleast this much you can do
median needleBOT
New reply sent from Help Station thread:
where is support?
You're seeing this because this thread has been automatically linked to the Help Station thread.
kindred kraken
I've unbanned you.
Please note that we do not offer urgent support or support on the weekends for Pro users, that would be something only available for enterprise users.
storm nacelle
Okay so here’s the thing rn i want go extract my data from db’s like not from all just from 2-3 dbs
If i would do it myself then i had to deploy db again and for that it would ask for card and then my account would get banned again
So is there a way that you can send me the db backup as it is already been made i can give you details of db can you please help me in this issue
kindred kraken
I'm sorry but that is not a request we can accommodate, exporting backups is not a service we offer.
storm nacelle
Okay so can you make me a stripe invoice of 20$ we’ll pay it hows that
We have a stripe account of ours aswell
So we can deploy our db again and export tha data
Because if i make another attempt and add card details i’ll get banned
I dont want that i hope you understand
kindred kraken
We cannot offer custom invoicing on the Pro plan at this time unfortunately.