Hi, I just paid an invoice from my railway account for May, and afterwards decided to check out other pricing plans. After reviewing, I clicked on upgrade to pro and immediately was moved up, I tried to downgrade immediately as I realized I'd have to pay $20 per month no matter what, but the downgrade button just loads without any success (or failure).
#Pro subscription rollback to Hobby
agile comet
nocturne sailBOT
agile comet
N/A
old lake
hello,
could you explain how you ended up accidentally upgrading to pro to begin with? we want to make this process as error free as possible.
agile comet
I wouldn't call it an 'accident' per se... I just didn't think it'd be so easy to take an action that would cause my card issuer to email me.
I was on the plans page in workspace settings, trying to compare the plans, and then I clicked on upgrade to pro.
old lake
we show a prompt that asks you if you would like to confirm the upgrade, did you not get a prompt perhaps?
agile comet
I did, I actually did.. No issue there
old lake
any way we could make it more clearer?
agile comet
Maybe this is unique to me, but I didn't quite understand I'd be deducted $20 immediately...
I guess I should've asked for clarity on here before clicking though
Is there a way to rollback to Hobby, I really don't have a need for the Pro features as of yet...
old lake
full transparency here, you are not the first, could you help us to understand why you didn't think you'd be charged and what could have been done to clarify that before you upgraded?
old lake
Is there a way to rollback to Hobby, I really don't have a need for the Pro feat...
yes I'll handle that Monday for you, just wanting to gather feedback right now
agile comet
full transparency here, you are not the first, could you help us to understand w...
Okay well, usually when a 'new' payment is about to happen, I'd expect to be taking to a checkout page to confirm, and so on... I understand my card is already saved to Railway's stripe account so this step wasn't really needed for the system to process the payment.
But it would've made it a lot clearer what's going on.
tall vortex
It may help to add "You'll be charged $20" to this prompt if thats the case
A modal charging me money I would expect to tell me that and how much
agile comet
Yeah, that alone would make a big difference tbh
old lake
hey all, thank you for the feedback, this is now the modal we show -
i've also downgraded you to Hobby manually
agile comet
i've also downgraded you to Hobby manually
Thank you!