I need an answer. | Railway | Page 1

tropic panther May 3, 2024, 1:42 AM

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Well, given that my account has been blocked, and I've been waiting for you to reply for 2 days now, and nothing, it's already started to cause me large-scale financial damage, I want to know if it will be resolved soon or not.

This will certainly be the last time I make a payment to railway, the support is horrible, and I need a backup of my database, which you have simply disconnected.

I've had nothing but bad experiences for a month now, which will make me switch services.

I don't think it's fair for someone who paid 400 dollars last month to use the service, to have a daily loss of 200 dollars because they don't have the support to solve something like this.

river sentinelBOT May 3, 2024, 1:42 AM

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Project ID: N/A

tropic panther May 3, 2024, 1:43 AM

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I was simply banned for trying to pay a boleto using my credit card "Card Testing/Hosting Card Testing Services", and all my services were disabled, this is absurd.

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If only support was quick to resolve something extremely important like this, I wouldn't even be calling about problems, but waiting days to receive basic support is complicated.

harsh patrol May 3, 2024, 1:45 AM

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where you on pro before the ban?

tropic panther May 3, 2024, 2:00 AM

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I have no idea, I just know that I paid 400 dollars last month.,

sterile root May 3, 2024, 2:00 AM

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That sounds like a no. You would know if you were on pro

tropic panther May 3, 2024, 2:00 AM

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Even if I had to pay now, it wouldn't matter, I just want my database back.

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But what's the difference between me paying 20 dollars for the pro and 400 dollars for the bill?

sterile root May 3, 2024, 2:01 AM

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If you were not on pro, you are not entitled to support from the team except in cases of platform mismanagement. Support from the team on any other matter is a Pro and above feature. As for your ban appeal, we have flagged the thread with the team. As I've told you in your other thread. All we can do here is wait for the team. Sounds like they're busy

tropic panther May 3, 2024, 2:01 AM

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How long will this take, can I migrate to a pro plan? I don't know, create another account and buy the pro?

sterile root May 3, 2024, 2:01 AM

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You've been banned, so no.

tropic panther May 3, 2024, 2:01 AM

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I just want to sort it out as quickly as possible, as I'm losing a lot of money every hour.

sterile root May 3, 2024, 2:02 AM

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Unfortunately that doesn't change the circumstances.

tropic panther May 3, 2024, 2:03 AM

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Is there nothing we can do to speed up the response time? What is the average response time?

sterile root May 3, 2024, 2:03 AM

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tropic panther Well, given that my account has been blocked, and I've been waiting for you to r...

I will also note, exaggerating about how long you've been waiting won't help in any way. Your first post was 26 hours ago, not "over 2 days"

sterile root May 3, 2024, 2:04 AM

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tropic panther Is there nothing we can do to speed up the response time? What is the average re...

No. Depends on how busy the team is. Ban appeals are at the bottom of their priority list

tropic panther May 3, 2024, 2:04 AM

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26 hours caused a loss of 352 dollars

harsh patrol May 3, 2024, 2:05 AM

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im sorry but railway does not offer any response time guarantees for hobby users

tropic panther May 3, 2024, 2:05 AM

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For a mistake that wasn't mine

tropic panther May 3, 2024, 2:05 AM

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harsh patrol im sorry but railway does not offer any response time guarantees for hobby users

Like, how the hell did I pay with my card and they thought I was a card testing provider?

harsh patrol May 3, 2024, 2:05 AM

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as mentioned, if you where on pro you would not have been auto banned

sterile root May 3, 2024, 2:06 AM

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As I've said before, I'm locking this thread as there can be no more productive discussion. We've given you an answer, now be patient please.

#I need an answer.