Unable to upgrade to pro | Railway | Page 1

tardy kettle Feb 23, 2024, 2:57 PM

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None of my cards in UK work to upgrade to pro plan. Can i get some help on this?

toxic schoonerBOT Feb 23, 2024, 2:57 PM

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Project ID: N/A

tardy kettle Feb 23, 2024, 3:05 PM

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N/A

tardy kettle Feb 23, 2024, 3:32 PM

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Hi the payment keeps on failing when i try to upgrade to pro

wise fog Feb 23, 2024, 3:35 PM

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please head over to https://help.railway.app/questions and open a thread there, then when either me or another moderator see the thread we will escalate it to thr team! discord is for community support

tardy kettle Feb 23, 2024, 3:43 PM

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ok ok thanks, it seems that a lot of people are having this issue too

wise fog Feb 23, 2024, 3:44 PM

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yeah there's a lot of people having billing issues today, so I've also directly asked in my chat with the team

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stripe's status page isn't showing any signs of issues at least

wise fog Feb 24, 2024, 3:09 PM

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resolved

wicked fern Feb 25, 2024, 8:48 AM

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wise fog please head over to <https://help.railway.app/questions> and open a thread there...

Hey! Is there an estimation when payment-related threads will be resolved? My credits are about to expire and I still can not pay the invoice 😦

wise fog Feb 25, 2024, 8:50 AM

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its currently the weekend so the team will likely work through them during the week days, do you already have a private thread on the forum?

wicked fern Feb 25, 2024, 8:59 AM

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Sure, thanks a lot! I've created a thread and added a [private] prefix to its name.

wise fog Feb 25, 2024, 9:00 AM

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super curious as to why you think that makes it private? (it doesn't)

wicked fern Feb 25, 2024, 9:10 AM

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I just did not see an option to mark it as private, thus mentioned it so moderator would make it private 😄

wise fog Feb 25, 2024, 9:11 AM

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gotcha, so for clarification, only a pro user can open a private thread, and only a moderator can escalate a thread to private

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link to me to thread and I'll make it private

#Unable to upgrade to pro