This site can’t be reached, took too long to respond

[still garden]

I was deploying an app on railway app, it was working for a while (~20days), and working on updating it day by day. When last deployed, the app taking tooooo long and not working. The deploy logs are succeeded (green color). So can I know why this happens?

[exotic saddle]

Project ID: c6894929-c040-4842-8c83-4516d57a14fe

[still garden]

c6894929-c040-4842-8c83-4516d57a14fe

[earnest linden]

👋

We are in process of restoring access to your workloads -> #🚨｜incidents

[still garden]

is it because of free trial?

[earnest linden]

No, not at all

Its an issue on our side

[still garden]

because I have 4.15$ remaining

Ok thanks

[still garden]

Would it be fixed soon?

I''m worried if its from my app

[severe smelt]

the team is still diligently working on this to get it resolved as soon as possible, rest assured its not your app

[still garden]

thanks.

but is this problem occurring for all apps deployed on railway?

[severe smelt]

this only effects accessing railway hosted apps from the EU region

[still garden]

I am from Lebanon (ASIA) and my app is deployed to region US West (USA)

[earnest linden]

Lebanon -> Netherlands -> US

so you would be affected

[still garden]

OK

I have a small question

If I changed the region of the deployment app to a region that is geographically near me (for ex EUROPE instead of USA), will this increase my app response time??

[severe smelt]

yes it would

[still garden]

it requires premium plan?

[severe smelt]

yes it does

pro plan

[still garden]

Ok thanks

can I pay with OMT or visa card?

[severe smelt]

i cant see why an OMT visa wouldnt work

it is a visa card when it comes down to it, and visa cards are supported

[still garden]

Ok thanks