Postgress Shutdown Itself And Crashes The Server At Night | Railway | Page 1

sonic emberBOT Nov 2, 2023, 2:34 PM

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To help others find answers, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution

sudden sableBOT Nov 2, 2023, 2:34 PM

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Project ID: 41429f32-0828-4bcc-adb3-241625b9acdf

tawny zephyr Nov 2, 2023, 2:34 PM

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41429f32-0828-4bcc-adb3-241625b9acdf

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Where do I contact Railway support? I can't find any support online not even an email

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If this continues we will have no choice but to migrate to another hosting solution, please it took as a ton of time to make a server on railway

vapid fractal Nov 2, 2023, 2:39 PM

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tawny zephyr Where do I contact Railway support? I can't find any support online not even an ...

Are you on the pro plan? Only pro plan users are able to directly contact the team.

tawny zephyr Nov 2, 2023, 2:39 PM

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I am a paying user

vapid fractal Nov 2, 2023, 2:39 PM

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Hobby plan users get support through community support, which is this channel

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are you hobby or pro?

tawny zephyr Nov 2, 2023, 2:40 PM

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I am paying I don't have any hobby or pro

vapid fractal Nov 2, 2023, 2:40 PM

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If you are paying 5$ a month you are on the hobby plan, if you are paying 20$ a month you are on the pro plan

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you are on one of the plans

tawny zephyr Nov 2, 2023, 2:40 PM

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I am paying 5$ a month

vapid fractal Nov 2, 2023, 2:40 PM

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regardless, this is an issue with your code, not Railway itsself. Go through your code and add detailed logging, then you may be able to get help here

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as it is, there isn’t enough info here to help you

tawny zephyr Nov 2, 2023, 2:41 PM

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There is no issue with the code it works, it connects to PG and it sends queries just fine

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problem is at night the server crashes

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like it has it's own will

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who else to blame if not railway

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You see the connection itself is working smoothly for over 12 hours and then it crashes out of no where

vapid fractal Nov 2, 2023, 2:43 PM

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this is a code issue. Something in your code throws an unhandled exception and causes a crash

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without more detailed logging I can’t help you

tawny zephyr Nov 2, 2023, 2:43 PM

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if that was the case the server would've reported that in the stack

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but the stack clearly shows there was literally nothing running on the server

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in fact, there wa no users or anything ran in the night

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it just crashed out of no where

vapid fractal Nov 2, 2023, 2:44 PM

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Are you a company using Railway?

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or are you a hobby dev

tawny zephyr Nov 2, 2023, 2:44 PM

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yes

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That's fine I will wait for someone who can help me, please.

vapid fractal Nov 2, 2023, 2:44 PM

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As a company, you should be on the pro plan. Once you upgrade, you’ll be able to get direct help from the team

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there is not enough information here to help you. As I said, add more detailed logging

tawny zephyr Nov 2, 2023, 2:45 PM

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well what information is missing? the PG just shuts itself down after 12 hours of working smoothly

vapid fractal Nov 2, 2023, 2:46 PM

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Are you sure that's what's happening? The logs don't indicate that

tawny zephyr Nov 2, 2023, 2:46 PM

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literally the whole server is debugged, you can see in the logs nothing ran, I specifically waited to see if that happens if literally nothing runs. and it did.

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I had a clean run where nothing will run, not a single line of code ran on the server the whole night.

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just connected to PG and crash

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after 12 hours

#Postgress Shutdown Itself And Crashes The Server At Night