Problem with payment | Railway | Page 1

weary void Oct 10, 2023, 2:20 PM

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Hi, Railway Team!

I paid for the Hobby plan on October 2, but the interface says that the invoice has not been paid and blocks attempts to deploy the application.
Can you check what's wrong with the payment?

Attached to the letter is a receipt for payment.
Write if you need any more information

analog finchBOT Oct 10, 2023, 2:20 PM

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Project ID: N/A

hallow quarryBOT Oct 10, 2023, 2:20 PM

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To help others find answers, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution

weary void Oct 10, 2023, 2:20 PM

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analog finch

N/A

hallow folio Oct 10, 2023, 2:21 PM

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for payment related queries you need to email railway

agile valley Oct 10, 2023, 2:21 PM

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if possible, with an English document

hallow folio Oct 10, 2023, 2:22 PM

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[email protected]

weary void Oct 10, 2023, 2:26 PM

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Your technical support is very strange. I wrote to the mail, they answered that mail is only for pros and above, and sent me to discord. Now in discord, I need to go write an email. Why couldn’t I just forward my letter to another address if the person had already read it?

agile valley Oct 10, 2023, 2:26 PM

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you emailed the wrong email

hallow folio Oct 10, 2023, 2:26 PM

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^

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you must've emailed [email protected] or [email protected] which are only for enterprise and pro users respectively

weary void Oct 10, 2023, 2:35 PM

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Please write one specific address to solve my situation

hallow folio Oct 10, 2023, 2:35 PM

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[email protected]

#Problem with payment