I paid for the hobby plan and i am still trial | Railway | Page 1

teal ether Oct 3, 2023, 5:00 PM

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Can some1 help?

daring cryptBOT Oct 3, 2023, 5:00 PM

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To help others find answers, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution

warm vaporBOT Oct 3, 2023, 5:00 PM

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Project ID: 0425356a-1799-4f02-97b4-89e21f038d0e

teal ether Oct 3, 2023, 5:01 PM

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0425356a-1799-4f02-97b4-89e21f038d0e

rotund vale Oct 3, 2023, 5:22 PM

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can you show an invoice for the hobby plan or some kind of proof of purchase

teal ether Oct 4, 2023, 7:13 AM

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Yep, just a sec

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📎 Invoice-7703CD28-0006.pdf

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I spoofed the name and email a bit

teal ether Oct 4, 2023, 12:02 PM

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Did you manage to have a look?

lusty crater Oct 4, 2023, 12:12 PM

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You posted your message at 3am. I’ll tag in the team, but please note they work EST hours. It is currently 8am

sullen pilotBOT Oct 4, 2023, 12:13 PM

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Thread has been flagged to Railway team by @lusty crater.

teal ether Oct 4, 2023, 1:08 PM

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Ok

teal ether Oct 4, 2023, 5:43 PM

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any updates?

rotund vale Oct 4, 2023, 5:43 PM

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sullen pilot Thread has been flagged to Railway team by <@744739465045737623>.

^

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this was an invoice from july, this was months ago?

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do you have a bill for sept 30?

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@teal ether

teal ether Oct 4, 2023, 5:49 PM

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well I paid the invoice that the website asked me to pay

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i dont have an invoice from september

rotund vale Oct 4, 2023, 5:50 PM

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well then you dont have a hobby account 🤣

teal ether Oct 4, 2023, 5:50 PM

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the node service that i was using railway on was shutdown on august

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if i remember correctly

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so i paid 5$ for nothing ?

rotund vale Oct 4, 2023, 5:50 PM

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you have to pay 5$ every month

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railway is a subscription based service

teal ether Oct 4, 2023, 5:51 PM

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so I need to pay every invoice since july ?

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even if my service was shut down in august ?

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what kind of payment model is that

rotund vale Oct 4, 2023, 5:52 PM

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its a subscription service, same as netflix, spotify, etc, if you didnt watch any tv or listen to any music, you would still have to pay the monthly fee

teal ether Oct 4, 2023, 5:52 PM

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yeah but for netflix

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if i didnt pay for 3 months

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and pay on the 4th month

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then i can use the service

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not pay the 3 months that i was shut down

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but for railway, i cant use the service

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as it is

rotund vale Oct 4, 2023, 5:53 PM

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is railway asking you to pay for 3 months?

teal ether Oct 4, 2023, 5:53 PM

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yep

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i have 3 invoices

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even tho i was shut down

rotund vale Oct 4, 2023, 5:53 PM

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lets see?

teal ether Oct 4, 2023, 5:53 PM

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just a sec

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the one from august, i paid it (the invoice above)

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but railway wants me to pay for sept and oct aswell

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...

rotund vale Oct 4, 2023, 5:55 PM

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you have a point, if a payment fails it shouldnt keep trying each month

teal ether Oct 4, 2023, 5:55 PM

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yep

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that's my point

rotund vale Oct 4, 2023, 5:56 PM

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okay well adam did flag the team, so please wait until the team is available

teal ether Oct 4, 2023, 5:56 PM

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ok. thank you, Brody

teal ether Oct 6, 2023, 1:07 PM

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I still did not get an update for this

lusty crater Oct 6, 2023, 1:21 PM

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it has been less than 2 days since I flagged the team, please be patient. They are on a work retreat

tawdry gale Oct 7, 2023, 6:43 PM

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Did you cancel your subscription previously? There is a $5/mo cost for the hobby plan

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I'll void those invoices, you should be good to go now. In the future, if you want to pause or stop using Railway, please cancel your subscription

tawdry gale Oct 7, 2023, 6:44 PM

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teal ether yeah but for netflix

If you don't cancel your Netflix sub, they'll still charge you. Same principles here - https://railway.app/pricing

Railway

Pricing

Railway is an infrastructure platform where you can provision infrastructure, develop with that infrastructure locally, and then deploy to the cloud.

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!resolve

#I paid for the hobby plan and i am still trial