Issues with the plan | Railway | Page 1

valid merlin Sep 29, 2023, 7:37 AM

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I have updated the plan from hobby to pro plan and created a team when the regions update was first introduced and I was able to set a region in the ENV but after your last updated my account switched to hobby once mode. I already paid the transfer from one plan to another i dont want to be charged once more for the transfer. Please help.

Project ID: 118cf9ad-0595-4e8f-b330-4349d614fb09

arctic garnetBOT Sep 29, 2023, 7:37 AM

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Project ID: 118cf9ad-0595-4e8f-b330-4349d614fb09

raven egretBOT Sep 29, 2023, 7:37 AM

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jaunty kelp Sep 29, 2023, 7:38 AM

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region switching is now done from within the service settings

valid merlin Sep 29, 2023, 7:39 AM

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yes i know but it doesnt alow me since it switched to hobby once more. Here is the screenshot of the team and profile

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I would have to switch to pro plan once more and they would charge me once more

jaunty kelp Sep 29, 2023, 7:40 AM

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im sorry but im not seeing any issues with that screenshot, is quierosol not your team?

valid merlin Sep 29, 2023, 7:42 AM

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yes quierosol is our team that is why im showing it to you. You can create team only on the pro plan but i cannot change regions

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when i checked out the plan on the settings it switched to hobby once more

jaunty kelp Sep 29, 2023, 7:43 AM

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oh, according to your discord badges, you aren't on beta, type /beta to join

valid merlin Sep 29, 2023, 7:43 AM

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where do i type that?

jaunty kelp Sep 29, 2023, 7:43 AM

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here

valid merlin Sep 29, 2023, 7:45 AM

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OK i joined what now 😄

jaunty kelp Sep 29, 2023, 7:45 AM

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refresh your railway dashboard and see if you can choose your region

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may need to clear cache

valid merlin Sep 29, 2023, 7:46 AM

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i dont think its the beta as i wrote its about the plan

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it is switched to hobby plan

jaunty kelp Sep 29, 2023, 7:47 AM

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jaunty kelp may need to clear cache

^

valid merlin Sep 29, 2023, 7:48 AM

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i cleared cache i will try to login to incognito to see if it is any different

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jaunty kelp Sep 29, 2023, 7:50 AM

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is this service located in the team?

valid merlin Sep 29, 2023, 7:50 AM

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yes

jaunty kelp Sep 29, 2023, 7:51 AM

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https://railway.app/account
what does this area say

valid merlin Sep 29, 2023, 7:53 AM

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oh i have this account connected to my private railway

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and this one is my company account

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So I have to create a seperate discord just to be able to use the feature

jaunty kelp Sep 29, 2023, 7:59 AM

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okay but what does that area say?

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you can also join beta from the command pallet

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you dont need to link discord to get beta

valid merlin Sep 29, 2023, 8:20 AM

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jaunty kelp Sep 29, 2023, 8:28 AM

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jaunty kelp you can also join beta from the command pallet

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cmd / ctrl + k

valid merlin Sep 29, 2023, 8:39 AM

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where do i open the command pallet. Sorry for all of these questions but Im struggling to get to end of this 😄

jaunty kelp Sep 29, 2023, 8:41 AM

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jaunty kelp cmd / ctrl + k

inside a project

valid merlin Sep 29, 2023, 8:41 AM

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ist this it and what do i type in

jaunty kelp Sep 29, 2023, 8:41 AM

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search for beta or priority boarding

valid merlin Sep 29, 2023, 8:42 AM

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ok that is it thank you very mucj

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much

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you are a life saver man

#Issues with the plan