The estimated bill is $5, but the actual cost is $11.99, which is much higher than expected. I request a refund and stop using the service
Check #3625894B-000
#refund
jovial gust
pliant rampartBOT
versed tinselBOT
serene gate
for billing related help, please email [email protected]
versed tinselBOT
jovial gust
I sent it, but only the robot replied to me
Hey there!
Thanks for reaching out to Railway. This is an automated response acknowledging your message.
To receive a response, please re-send your email from the email address registered to your Railway account.
Kindly note that this mailbox is intended for billing enquiries only - we do not respond to other queries over this channel. Check out our docs for more information.
Thanks,
The Railway Team
serene gate
please re-send your email from the email address registered to your Railway account.
jovial gust
Still not working, the robot replied to me with the same answer my email [email protected]
serene gate
are you emailing with the same email that is displayed in your railway account?
jovial gust
yes
serene gate
how can you be sure?
serene gate
okay thats not the same message
jovial gust
for billing related help, please email [email protected]
This email seems to only have robots
serene gate
read the email please
This is an automated response acknowledging your message
keyword: acknowledging
jovial gust
There is another keyword: Kindly note that this mailbox is intended for billing enquiries only - we do not respond to other queries over this channel.
Does it mean that this email is not being viewed by humans
serene gate
and what makes you think your billing enquiry is not a billing enquiry
serene gate
Does it mean that this email is not being viewed by humans
its an acknowledgement email, the emails will latter be reviewed by a team member, im not sure where your confusion is coming from
jovial gust
Ok, I will wait for a reply