Unable to upgrade to hobby plan due to card declined | Railway | Page 1

stark idol Jul 10, 2023, 8:31 PM

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i tried to upgrade to hobby plan but keeps showing card declined when i input card details, i am using a visa card

rigid siloBOT Jul 10, 2023, 8:31 PM

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viscid juncoBOT Jul 10, 2023, 8:31 PM

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Project ID: N/A

stark idol Jul 10, 2023, 8:32 PM

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N/A

austere goblet Jul 10, 2023, 8:35 PM

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this would be something you need to email railway for - billing at railway dot app

stark idol Jul 10, 2023, 9:38 PM

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@austere goblet email them just got an automated response, provided the requested credentials no reponse yet

green knoll Jul 10, 2023, 10:32 PM

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@tranquil bough

tranquil bough Jul 10, 2023, 10:36 PM

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@stark idol - try now?

stark idol Jul 10, 2023, 10:37 PM

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tranquil bough <@1121920971717222400> - try now?

with same card credentials?

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alright

tranquil bough Jul 10, 2023, 10:38 PM

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Yep- for some reason it tripped up Stripe for no good reason.

stark idol Jul 10, 2023, 10:38 PM

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got this response now "We are unable to authenticate your payment method. Please choose a different payment method and try again."

tranquil bough Jul 10, 2023, 10:39 PM

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Thats your bank then, did you get prompted for 3DS secure?

stark idol Jul 10, 2023, 10:39 PM

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3dS?

tranquil bough Jul 10, 2023, 10:39 PM

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Yes, your bank auth.

stark idol Jul 10, 2023, 10:40 PM

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tranquil bough Yes, your bank auth.

no the process only popped up a Stripe modal the i got that error message

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how about trying prepaid subscription?

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will i still have same problem?

tranquil bough Jul 10, 2023, 10:43 PM

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I dunno, its an issue with your bank

stark idol Jul 10, 2023, 10:43 PM

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@tranquil bough i am using a visa card
how about virtual card payment do railway accept it?

tranquil bough Jul 10, 2023, 10:43 PM

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#🛂｜readme - do not tag

stark idol Jul 10, 2023, 10:44 PM

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my bad so sorry

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i am using a visa card
how about virtual card payment do railway accept it?

stark idol Jul 10, 2023, 10:46 PM

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tranquil bough I dunno, its an issue with your bank

if possible which virtual card creating platform is preferred?

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hello?

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virtual card payment do railway accept it?

green knoll Jul 10, 2023, 10:49 PM

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Since you are cross posting things in various channels

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Be sure to keep your questions about this topic here in this thread, as on the hobby plan, this is the place the team will respond if they get involved

stark idol Jul 10, 2023, 11:00 PM

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green knoll

apparently i am screwed.. just confirmed from my bank that i will have to a branch and set up a dollar account

just wish railway will accept a virtual card transact
so i could use a trusted platform to create once and make payment

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damnnnn

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what other option do i have
if any?

green knoll Jul 10, 2023, 11:03 PM

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The only other option would be the option the bank gave you unfortunately

#Unable to upgrade to hobby plan due to card declined